WEBSITE OFFICER, P3

Org. Setting and Reporting

The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. The Communication Division communicates the core messages of UNEP to all stakeholders and partners, raising environmental awareness and enhancing the profile of the organization worldwide. This post is in the Communication Division at the Nairobi duty station. Under the overall guidance of the Chief, Digital Strategy Section, and the direct supervision of the Head of Web Platforms, the incumbent is responsible for the following duties:

Responsibilities

1. Website strategy, development and maintenance: -Contribute to the development of a cutting-edge web communication strategy for the corporate website(s), child/affiliated sites and pages and the Knowledge Repository to ensure these are aligned with the organization's mandate, objectives and brand identity. -Manage the development, maintenance and enhancement of the organization's web platforms in Drupal and DSpace, ensuring these remain functional, intuitive, user-friendly and technically efficient and ensuring interoperability and seamless integration. -Set compatibility and technical standards that ensure site accessibility for all users, including in languages, for UNEP web platforms. -Guide web developers, designers and service providers in implementing technical solutions and improvements to web platforms and Knowledge Repository. -Provide technical support to internal stakeholders and end-users regarding website and Knowledge Repository functionality, navigation and content management system usage. -Troubleshoot technical issues, bugs and errors to ensure smooth operation of the web platforms and Knowledge Repository of UNEP -Collaborate with IT support teams or external vendors to address more complex technical challenges, services and subscriptions required and facilitate deployment of new applications. 2. Business analysis and quality assurance: -Conduct business analysis, process mapping and requirements elicitation to identify the needs and priorities of internal stakeholders and define business requirements for websites, campaign sites and the Knowledge Repository. -Validate and translate business requirements into application functionality, specifications, project documentation and workplans. -Engage in conceptualization of new products and solutions, using innovation, design thinking and prototyping. -Serve as focal point for internal stakeholders, ensuring web platform and Knowledge Repository content and functionality meet business objectives, align with overall strategies and are regularly updated in languages. -Work closely with graphic designers, UX/UI specialists, and content creators to maintain visual consistency, usability and branding across the website. -Provide specialized training to team members, content providers and website users on content management best practices, CMS usage, website protocols and templates to raise awareness of the role of digital platforms in enhancing user engagement and growth of UNEP's audiences. 3. Content strategy and management: -Develop and implement a comprehensive web content strategy that aligns with the organization's objectives and target audience for web platforms and Knowledge Repository. -Institute an effective and efficient workflow process and content management system, coordinating page/feature development and implementation, editing and translation. -Source high-quality content for the website, ensuring that content is accurate, engaging, SEO optimized, and adheres to brand guidelines. -Conduct regular quality control to ensure conformity with branding, theming and templates and consistent presentation across various web pages by promoting uniform fonts, formatting, icons, images and layout. -Monitor feedback and respond appropriately by enhancing existing and leading the development of new and specialized sections and webpages. -Develop organic and paid digital marketing strategies that drive messaging and engagement around the triple planetary crisis and related campaigns. -Guide creation of plan and oversee campaigns across various digital channels, including search engines, Google/Bing paid search and YouTube. 4. Performance monitoring and optimization: -Create a measurement framework to track the performance of web platforms, Knowledge Repository, web pages and campaigns and oversee monitoring and reporting on the performance. -Monitor web platform performance metrics such as traffic, engagement and conversion rates using analytics tools. -Analyze data to identify trends, areas for improvement, opportunities to enhance user experience, increase traffic and drive business outcomes. -Oversee the reporting process, providing performance insights on a monthly, quarterly and annual basis, as well as on specific campaigns. -Implement optimization strategies based on insights gathered, such as A/B testing, SEO improvements and usability enhancements. -Conduct market research and analyze trends to identify new opportunities to improve web and campaign performance. -Stay up to date with emerging digital marketing trends and technologies. -Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.

Competencies

PROFESSIONALISM: Knowledge of all aspects of the design, development, management, implementation and maintenance of complex web projects using web content management systems and technologies; Demonstrated in-depth knowledge of digital communications strategy, tools, approaches and practices for the creation and maintenance of high-quality communication campaigns: Strong analytical skills and ability to rapidly analyze, strategize and integrate diverse information from various multimedia and digital sources. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns. Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

Advanced University Degree (master's degree or equivalent) in Software Engineering, Computer Science or Information Systems, Communication, Public Information, or other related fields is required. A first-level university degree in combination with the two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Job - Specific Qualification

Not available.

Work Experience

A minimum of five years of progressively responsible experience in the development and management of web and knowledge platforms for a large science-based organization or related organization is required. Experience in managing medium to large-scale technical projects in a multistakeholder environment is required. Experience in managing websites content management systems such as Drupal and web content coordination is required. Experience in managing library or knowledge platforms, including the technical management of repository software such as DSpace is required. A minimum of two years of demonstrated experience in managing a diverse team, including responsibility for planning, performance management and delivery of outputs is required. Experience in digital media strategy, transformation and campaigns and other avenues of public information is required. Experience in coordinating change management initiatives within the United Nations system or similar international organization is desirable. Experience with at least one project management tool (e.g. MS project) is desirable. A minimum of two years or more of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages LanguageReadingWritingListeningSpeakingEnglishUN Level IIUN Level IIUN Level IIUN Level II Assessment Evaluation of qualified candidates for this position may include a substantive assessment which will be followed by a competency-based interview. Special Notice Appointment against this position is for an initial period of one (1) year and may be subject to extension. External candidate selected for this position will be granted a fixed-term appointment limited ("FTA limited") in accordance with section 2.2 (b) of administrative instruction ST/AI/2013/1 on Administration of fixed-term appointments. Renewal of appointment is contingent upon continued existence of mandate and availability of funding. If this position is discontinued, the incumbent will be separated from service. United Nations Secretariat staff members who meet the definition of "internal candidate" in staff rule 4.10 who are selected for this position subject to limitation will retain their current appointment status and will be reassigned or transferred to the position, without a lien to their parent position. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. Pursuant to section 7.11 of ST/AI/2012/2/ Rev.1, candidates recruited through the young professionals' programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. When completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Individual Contractors and Consultants who have worked within the UN Secretariat in the last six months are ineligible to apply for or be appointed to any professional and higher temporary or fixed- term positions, within six months of the end of their current or most recent service. For such positions, at least six months need to have elapsed between the end of a consultancy or individual contract and the time of application and consideration for an appointment as a staff member under the Staff Rules and Regulations of the United Nations. The requirement is not applicable when a person considered for appointment is serving or has previously served as an affiliated personnel (for example as a consultant, individual contractor, intern or gratis personnel) with a specialized agency or an Office, Fund or Programme–such as UNHCR, UNICEF, UNDP or UNOPS–which is separately administered and funded from voluntary contributions. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. On-line applications will be acknowledged where an email address has been provided. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira "Contact Us" link. United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.