Website Assistant (50%), OED/CE (Temporary), G5

Org. Setting and Reporting

The International Trade Centre (ITC) mandate is: "Transforming trade. Changing lives." By enabling trade-led economic development, especially in the Global South, ITC enables small businesses to reach their potential and strengthens ecosystems for long-term impact. The Communications and Events Section is responsible for ITC’s website, media relations, speech and op-ed writing, annual reports, social media, audio-visual communication, advocacy campaigns and events, internal communication, technical publications production, graphic design, printing and the library as well as working with trade and development project teams to communicate on the impact of ITC projects.

Responsibilities

Under the direct supervision of the Public Information Officer (Digital Communications), the incumbent will be responsible for: Quality control, technical assistance • Test and quality control the functionality of the Content Management System (CMS) based on specifications prepared by supervisor or vendors. Report technical problems to IT staff; • Review templates for different content areas within the CMS; • Participate in the ongoing testing and make sure all requirements are met; • Perform technical approvals within the CMS and synchronization content between servers; • Draft specifications for site improvement changes and new modules. Technical training and support • Update and maintain CMS training manual for internal use and keep it up-to-date with changes; • Support training of internal users of the CMS and provide first level technical support; • Provide best practices to users and share experience between sub sites; Design implementation • Following ITC’s web design and branding guidelines and web graphic elements in existence, implement the usage of graphical site elements (in collaboration with Graphic Designer); • Assist the Digital Communications Officer in overseeing the work of design subcontractors and consultants, control quality, and manage information flow between ITC and subcontractors and consultants. Content upload • Upload content on the website in English, French and Spanish; • Act as back up to content owners for content upload when other colleagues are unable to upload content themselves • Coordinate translation workflow with external consultants and content providers; • Upload content to the intranet and other ITC web properties that do not run on a CMS using tools such as JavaScript, HTML, Sharepoint or similar. Web analytics • Generate site statistics site wide, using modern web metrics tools; • Analyze statistical trends and assist in advising internal users on best practices that lead to traffic growth. Administration • Support with administrative work related to the website.

Competencies

Professionalism: Understanding of web content and data management system. Understanding of the publishing planning and technical/security procedures, as well as UN-specific editorial and photography guidelines. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Job - Specific Qualification

A technical or vocational certificate in the use of a web content management system is desirable. Relevant training in web content or data management systems is desirable

Work Experience

A minimum of five years (3 with a university degree) of relevant work experience, including some experience with content or data management systems is required. Note: Candidates having completed a first level university degree may be accepted with three (3) years of relevant experience. Experience with Drupal, Google Analytics and DeepL is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Either French or Spanish is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages LanguageReadingWritingListeningSpeakingEnglishUN Level IIIUN Level IIIUN Level IIIUN Level III

Desirable Languages

LanguageReadingWritingListeningSpeakingFrenchUN Level IIUN Level IIUN Level IIUN Level IISpanishUN Level IIUN Level IIUN Level IIUN Level II

Assessment

Assessment will be undertaken through a comparative analysis of the applications. The assessment may also include a competency-based interview and/or other appropriate evaluation mechanisms.

Special Notice

The conditions of service are governed by the United Nations Staff Rules and Regulations. This is a temporary appointment for an initial 04 months and may be subject to extension. ITC champions workforce diversity, inclusion, gender equality and gender parity and considers all qualified persons - of all genders - equally, including those with disabilities, without discrimination or prejudice of any kind. ITC also offers attractive flexible work arrangements to help promote a healthy work/life balance and to allow all staff members to express and develop their talents fully. If you are unable to complete our online application form due to a disability, please send an email to hrs-jobs@intracen.org. Applicants will be contacted only if they are under serious consideration. ITC Internal staff on fixed-term, continuing or permanent appointment, if selected, may be entitled to Special Post Allowance as per Staff Rule 3.10. This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. For information on salary and entitlements, please consult the International Civil Service Commission website: http://icsc.un.org THE USE OF AI AT ANY STAGE OF THE RECRUITMENT PROCESS IS PROHIBITED AND ITS USE MAY RESULT IN DISQUALIFICATION.

United Nations Considerations

In accordance with the United Nations Staff Regulations and Rules, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with ITC if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to carefully follow all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted based on the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances, and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ITC does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ITC are fraudulent and should be disregarded.