WBG Pioneer -Change Management and Institutional Engagement Intern

WBG Pioneer -Change Management and Institutional Engagement Intern

Job #: req37713 Organization: World Bank Grade: T4 Location: Washington, DC,United States Hiring Manager:Aditi Mishra

Required Language(s): English Preferred Language(s): Closing Date: 8/12/2026 (11:59pm UTC)

Description

WBG Pioneers, the World Bank Group’s Internship Program, offers undergraduate and postgraduate students a high impact learning experience at the heart of global development. Participants gain hands on experience in a diverse and dynamic environment, contribute fresh perspectives and innovative ideas, and connect with international professionals working to end poverty on a livable planet.

WBG Pioneer

Background/Organizational Context

Global
Corporate Solutions (GCS) brings together the functions of Corporate Security,
Corporate Real Estate, and Corporate Services to support the World Bank Group's
operational effectiveness and service delivery. Within GCS, Corporate Real
Estate (GCSCR) manages the World Bank Group's global real estate portfolio and
supports workplace transformation, office relocations, portfolio optimization,
and modernization initiatives across headquarters and country offices
worldwide.
Successful
implementation of these initiatives requires effective communications,
stakeholder engagement, institutional engagement, and change management to
support awareness, readiness, and adoption. The Change Management,
Communications & Institutional Engagement Intern will support the planning
and delivery of these activities while helping develop practical resources,
tools, and materials that enable successful organizational change and workplace
transformation.

Duties and Responsibilities

Under the guidance of the Senior Program Manager,
Sustainability, Communications and Institutional Engagement, the intern will support change
management, communications, institutional engagement, and organizational
effectiveness initiatives across GCS Corporate Real Estate.

1. Change Management Support
•Support
stakeholder analysis, change impact assessments, and change readiness
activities for workplace and organizational change initiatives.
•Assist
in developing and maintaining change management plans, readiness trackers,
engagement trackers, and project dashboards.
Monitor
change management activities, milestones, risks, dependencies, and
deliverables.
•Support
project teams in identifying stakeholder needs, adoption risks, recurring
questions, and opportunities to improve implementation. [
•Contribute
to practical change management tools and templates that can be reused
across workplace transformation initiatives.
2. Communications and Engagement
•Draft
and edit communications materials, including email messages,
presentations, briefing notes, talking points, newsletter content, FAQs,
and success stories.
•Support
development of communication plans and stakeholder engagement strategies
for workplace transformation and organizational change initiatives.
•Assist
in creating messaging tailored to different stakeholder groups and
audiences.
•Maintain
communications calendars, outreach trackers, and inventories of
communications products.
•Help
ensure communications are clear, consistent, practical, and aligned with
organizational objectives.
3. Institutional Engagement, Survey, and Feedback Support
•Support
analysis of institutional engagement surveys, pulse checks, stakeholder
feedback, and other qualitative and quantitative inputs.
•Identify
trends, themes, pain points, and opportunities for improvement.
•Assist
in preparing summaries, dashboards, presentations, and action-tracking
tools.
4. Knowledge Management and Change Enablement

•Organize
and maintain repositories of communications products, project materials,
stakeholder engagement outputs, and lessons learned.
•Support
management of SharePoint content and knowledge management resources.
•Document
best practices, lessons learned, and recommended approaches for future
initiatives.
•Assist
in developing AI-enabled knowledge resources and productivity solutions
where appropriate.

5. Research, and Continuous Improvement

•Conduct
research and benchmarking on change management, institutional engagement,
workplace strategy, client experience, communications, organizational
transformation, and emerging industry practices.
•Support process improvement, organizational effectiveness, and continuous improvement initiatives.
•Assist with special projects and other duties as assigned
Expected
Deliverables

•Change management trackers and
stakeholder engagement materials.
•Communications products,
presentations, newsletters, and briefing materials.
•User guides, FAQs, how-to guides,
templates, and toolkits.
•Institutional engagement survey
summaries and action-planning materials.
•Project dashboards, status
reports, and leadership updates.
•Knowledge management resources,
lessons learned, and process documentation.
•Research and benchmarking
summaries.

Selection Criteria

• Candidates must be currently enrolled in, or in the final year of postgraduate (master’s/PhD) program

• Candidates must have 0–6 years of relevant professional experience

• Academic background must align with the requirements outlined in the job description

• Demonstrated interest in development work and the World Bank Group’s mission

• Strong analytical, research, and problem-solving skills

• Effective written and verbal communication skills

• Ability to work effectively in diverse, team-based environments

• Strong organizational skills and ability to manage multiple priorities within tight deadlines

• Proficiency in English; additional languages may be required depending on the role

Note: Please limit your applications to a maximum of three positions. Applications exceeding this limit will not be considered.

WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.