UX Lead

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1. Organizational Context

a. Organizational Setting

The post is located in the Digital Initiatives Unit in the Information and Communication Technology Department (ICTD) of the Corporate Management and Transformation Sector. The Information and Communication Technology Department (ICTD) drives the Organization's digital transformation by focusing on service quality, efficiency, security, and sustainability. It leads the Infotech strategy to support internal and external customers through services such as project management, enterprise architecture, data management, digital workplace, and critical system maintenance, including Enterprise Solutions, Hague, Madrid, and PCT Information Systems.
The Digital Initiatives Unit develops and implements comprehensive guidelines, standards, and operating procedures for managing digital products and Infotech projects. It enables digital initiatives to achieve their objectives efficiently and in a coordinated manner. The Unit oversees User Experience (UX) strategy and the operations of WIPO IP Portal products, and drives Infotech governance, providing controls and supporting information flows across the Infotech hierarchy.

b. Purpose Statement

The UX Lead is responsible for centralized coordination of user experience research and design, ensuring harmonized user experiences across WIPO’s external digital ecosystem. The incumbent integrates user research as a standard practice in the management and development of WIPO’s business applications.

c. Reporting Lines

The incumbent works independently under the supervision of the Head, Digital Initiatives Unit who provides guidance on strategic matters.

d. Work Relations

The incumbent has regular contact with stakeholders across business units to deliver UX initiatives, resolve issues, and provide expert advice on user experience strategy and best practice.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Develop and oversee implementation of WIPO’s UX strategy, by establishing governance and collaborative framework with stakeholders across business units, to ensure UX delivers value and supports WIPO’s strategic goals, and by applying new analytical methodologies to inform decision-making.

b. Define user research standards and methodologies across the organization while serving as an expert adviser to teams on integrating research methods into product development and incorporating user insights into decision-making.

c. Advocate for the user perspective throughout design processes and foster a strong culture of user centricity across the Organization.

d. Provide expert advice on improving user experience across WIPO’s external-facing business applications.

e. Drive product innovation by creating high quality designs and user journeys ensuring that design excellency translates to measurable improvements in user satisfaction and organizational outcome.

f. Participate as expert advisor in product development meetings and agile ceremonies, prioritizing design and research activities and addressing issues as they arise.

g. Foster innovation in product design by integrating market trends and user expectations into WIPO’s UX strategy and operational guidelines.

h. Ensure designs for external business applications meet high standards of usability, sustainability and accessibility, and maintain visual consistency with organizational standards.

i. Oversee the work of external UX consultants, drive resolution of complex challenges, validate deliverables and ensure compliance with organizational standards.

j. Define and monitor key indicators to ensure the delivery and impact of UX value, leveraging Ai and analytical digital tools to provide prescriptive insights that inform strategic planning.

k. Plan and execute workshops and other internal events to promote user-centricity.

l. Perform other related duties as required.

3. Requirements

Education (Essential)

Advanced university degree in User Experience Design or a related discipline. A first-level university degree plus two years of relevant professional experience in addition to the years of experience mentioned below may be accepted in lieu of an advanced university degree.

Education (Desirable)

Certification in user research, service design, accessible design or sustainable design.

Experience (Essential)

At least seven ye