United Nations University (UNU)
The United Nations University (UNU) is a global think tank and postgraduate teaching organization within the United Nations System. UNU engages in policy-relevant research, capacity development, and knowledge dissemination in furtherance of the purposes and principles of the United Nations. The work of UNU contributes to solving pressing global problems that are the concern of the United Nations and its Member States.
For the past five decades, UNU has been a source of impartial research on sustainability, human security, and economic development. With hundreds of researchers working at institutes in 12 countries, UNU's expertise spans the full breadth of the 17 Sustainable Development Goals, generating policy-relevant knowledge to effect positive global change. UNU collaborates closely with other UN entities and leading research institutions across the globe. For more information, please visit http://unu.edu
About the Institute
UNU Institute in Macau (UNU Macau) is one of 13 research and training Institutes that comprise the think tanks in the UNU system. UNU Macau is dedicated to research, training, and education on digital technologies for sustainable development. It promotes evidence-based actions and policies to support the achievement of the Sustainable Development Goals.
UNU Macau is located in the Macao Special Administrative Region (SAR) of China, the only UN entity in the city. Situated within the Greater Bay Area, one of the most dynamic regions in the world, UNU Macau benefits from its proximity not only to mainland China and Hong Kong SAR but also to many other Asian countries, offering unique opportunities for researchers and experts to maximize research impact. For more information, visit macau.unu.edu.
Responsibilities
The Training & Educational team of the Institute is expected to support Institute’s goals and achievements on training, education and degree programs in collaboration with internal and external partners.
Under the guidance and direct supervision of the Training & Educational Officer, the appointee will be entrusted with the following tasks:
1. Design and plan training programs
- Support the Supervisor in developing comprehensive training programs aligned with institutional goals and KPIs.
- Conduct training needs assessments through surveys and stakeholder interviews under the guidance of the Supervisor.
- Co-design modules, workshops, and instructional materials in accordance with UNU standards. Prepare course materials with compliance with UN and UNU standards.
- Collaborate with subject experts to ensure content accuracy and relevance.
- Organize training schedules, venues, and manage logistical arrangements.
- Establish evaluation criteria to assess training effectiveness.
2. Deliver and facilitate learning experiences
- Lead engaging in-person and virtual training sessions as assigned.
- Tailor delivery methods based on audience size, prior knowledge, and real-time feedback.
- Foster interactive learning environments and address participant inquiries.
- Monitor engagement and adjust facilitation techniques to optimize learning outcomes.
3. Client and stakeholder Coordination
- Identify potential clients, both internally and externally; and support the Supervisor in marketing the Institute’s training offerings.
- Serve as the primary liaison to understand client needs and ensure successful program delivery. Negotiate training contracts under the guidance of the Supervisor.
- Customize training content and delivery formats to meet client expectations.
- Communicate timelines, logistics, and program details clearly and professionally.
4. Evaluating and enhancing training effectiveness
- Develop post-training surveys and performance metrics.
- Collect and analyze feedback, assessments, and performance data to evaluate training outcomes.
- Generate reports on training effectiveness, impact, and if necessary, return on investment.
- Recommend and implement improvements based on evaluation insights.
5. Supporting organizational development and documentation
- Maintain accurate records of training sessions, attendance, and compliance documentation contributing to the Institute’s KPI, according to UN and UNU standards.
- Update training programs from time to time in response to priorities of the Institute and the clients.
- Prepare and archive training certifications and archive related documentation.
6. Conducting research as per the Institute’s KPI
- Investigate emerging trends, best practices, and instructional technologies to enhance training relevance.
- Review academic literature and industry publications to inform program development.
- Produce research contributions to projects or programmes as instructed by the Institute’s research leads.
7. Perform other tasks as assigned by the Institute Management
Key Performance Indicators
- Timely and quality development and implementation of the educational programmes and/or contributions to the hub degree programmes.
- Timely and quality development and implementation of the Institute’s educational strategy; Timely and effective project management
- Support to the Supervisor in delivering KPIs with fund raising results.
- Good partnership building skills, engaging an ecosystem of internal and external partners. UNU Macau is seen as a reliable and trustworthy partner by research partners, governments, donors, and civil society.
- Produces quality knowledge products.
Competencies
Values:
- Inclusion — take action to create an environment of dignity and respect for all, regardless of age, culture, disability, ethnicity, gender, gender identity, gender expression, geography, grade, language, nationality, racial identity, religion, sex, sex characteristics, sexual orientation, social origin or any other aspect of identity
- Integrity — act ethically, demonstrating the standards of conduct of the United Nations and taking prompt action in case of witnessing unprofessional or unethical behaviour, or any other breach of UN standards
- Humility — demonstrate self-awareness and willingness to learn from others
- Humanity — act according to the purposes of the United Nations: peace, dignity and equality on a healthy planet
Behaviours:
- Connect and collaborate — build positive relationships with others to advance the work of the United Nations and work coherently as One UN
- Analyse and plan — seek out and use data from a wide range of sources to understand problems, inform decision-making, propose evidence-based solutions and plan action
- Deliver results with positive impact — hold oneself and others accountable for delivering results and making a positive difference to the people and causes that the United Nations serves
- Learn and develop — pursue own learning and development and contribute to the learning and development of others
- Adapt and innovate — demonstrate flexibility, agility and the ability to think and act in novel ways
