Technician

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Staff members who have been separated as a result of the 2025 Prioritization and Realignment Process will be given special consideration in accordance with the applicable regulatory framework

OBJECTIVES OF THE PROGRAMME

All Member States of WHO in the European Region share the common value of the highest attainable standard of health as a fundamental human right. All of WHO actions are based on this and rooted in the underlying value of equity as described in the General Programme of Work. The 13thGeneral Programme of Work defines the mission of WHO as one to promote health, to keep the world safe, and to protect the vulnerable. The GPW calls for heightened accountability, prioritizing impact and outcome at country level, and to improve the lives of three billion people, through universal health coverage, through addressing health emergencies, and promoting healthier populations. WHO's mandate revolves around six core functions: (i) providing leadership on global health matters;(ii) shaping the health research agenda; (iii) setting norms and standards;(iv) articulating evidence-based policy options; (v) providing technical support to countries; and (vi) monitoring and assessing health trends. The European Region (EURO) of WHO is made up of 53 countries, with over 880 million people. The diversity of people and health situations requires, on the demand side, a solid understanding of the emerging socio-economic, epidemiologic and demographic patterns and trends at both aggregate as well as national and sub-national levels, with due sensitivity to disadvantaged populations and vulnerable segments of the society. On the supply side, it is equally crucial to have a solid understanding of the commonalities and divergences of the health systems, the circumstances and political economy under which they have evolved and operate and, more specifically, how these bear upon the way the health system stewardship function of health ministries is carried out.

The Division of Business Operations (BOS) optimizes services across administration, human resources, finance, procurement and information technology, including AI, and fosters talent management, staff development and staff well-being. In addition, it oversees risk management, compliance, accountability and security, and cultivates ethical conduct and safeguarding - particularly in the prevention and response to sexual misconduct - and drives continuous organizational improvement.

DESCRIPTION OF DUTIES

To provide video/audio/webcasting services and operate the relevant equipment in support to all internal and external meetings and conferences (mono and multi-lingual) held at the UN City (common service to all UN Agencies hosted therein), as well as WHO meetings held outside Regional Office and in other countries.

Key duties:

1. Planning, organization and implementation of audio/video/webcasting and relevant technical support to meetings, conferences and other events.

a. Manages proactively the operation of the conference halls AV and interpretation systems and all other equipment (cameras, microphones and amplifiers, presentation screens, broad/webcast equipment, projectors, tele- and videoconferencing equipment, stage lights), ensuring both preventive (pre-meeting) and regular maintenance. Liaises with AV companies on-site to agree repairs of faulty equipment. Prepares and suggests options in connection with the procurement/purchase of new equipment or spare parts to be replaced. Identifies and recommends opportunities to improve and enhance conferencing services to internal and external customers. Assists in the deployment of new conferencing equipment. Provides training on using conferencing systems as needed.

b. Programmes and operates AV systems and stage lights, setting up and handling web casting, videoconferencing and internet-based communication during meetings and conferences. Provides viable alternatives and solutions to problems arising on the spot.

c. Responsible for the recording of key top-level meetings and events as well as of other similar events as required by customers (i.e. by other UN Agencies) and dissemination as appropriate.

d. Rearranges conference halls and meeting rooms to meet technical and physical requirements of WHO technical units and other outside customers (i.e. other UN Agencies).

e. Liaises with staff at all levels in the UN City to plan, anticipate, provide and improve the required services. This includes participation in preparatory meetings with organizers and staff. In this connection the incumbent is providing drawings (in Visio software or equivalent) of the planned set-up of the auditoriums which forms an important part of the planning.

2. In connection with WHO key meetings, such as the Regional Committee or ministerial/high-level conferences in the UN City or in any other location, the incumbent functions as a dedicated ASC resource in the areas of video/audio production and support, including web casting and recording of conferences. He/she takes part in the logistical planning, ensuring that all relevant equipment is operational and in place of the venue. In the case that the Regional Committee or ministerial/high level conference is held outside of Copenhagen, the incumbent will travel to the chosen location to provide AV technical services for the duration of the meeting and support the ASO team in any relevant task.

3. Acts as a technical resource for the Regional Administrative Services Manager and the Operations Officer on issues requiring knowledge of AV systems, interpretation equipment and streaming services. These may include providing input to technical specifications for tenders, evaluation, assessment, coordination with service providers, etc.

4. Other duties as requested by the Regional Administrative Services Manager and the Operations Officer.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school of equivalent.
Desirable: Training in audio visual systems installation, operation and maintenance.

Experience

Essential: At least five years of experience operating video/audio/webcasting equipment in support of meetings and conferences. Experience in coordinating external contractors and technicians.
Desirable: Relevant experience working in WHO or in the UN; experience supporting international conferences in various locations.

Skills

Essential: Demonstrated skills in webcasting technology, videoconferencing, conference systems (wired, wireless infrared and HF transmissions), audio- visual digital editing and recording, sound production (PA systems / amplifiers) and photo/videography.

Desirable: Skills in Visio software (or other equivalent software).

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Knowing and managing yourself
Producing results

Use of Language Skills

Essential: Excellent (mother tongue/advanced) knowledge of English
Desirable: Working (intermediate) knowledge of French, Russian or French. Excellent (mother tongue/advanced) knowledge of Danish

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at DKK 368,765 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.

• WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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