Technical Officer, Quality Improvement

Position:

Technical Officer, Quality Improvement

Supervisor:

Senior Technical Officer, Quality Improvement & PHC Integration

Location:

Katagum LGA, Bauchi State.

Project Summary:

The Meeting Targets and Maintaining Epidemic Control (EpiC) project is a global health initiative funded by United States Department of State (DOS) for the period of 2019–2027. The project delivers high-quality technical support at the community, health facility, district, regional and national levels, and builds relationships with relevant partners working to address integrated health programs and global health security issues. Our ability to respond quickly to program, technical and procurement needs leverages on our deep bench of country-based clinical, program, and community experts. Initially focused on achieving and sustaining HIV epidemic control, EpiC was expanded during the COVID-19 pandemic to support countries in preparedness, response, and health system strengthening, including oxygen systems.

In Nigeria, EpiC is supporting the Federal Ministry of Health and Social Welfare (FMoH/SW) to strengthen the national Oxygen Ecosystem. Our contributions include optimizing pulse oximetry, expanding access to medical oxygen through LOX infrastructure, enhancing healthcare worker capacity on oxygen data management, and supporting the development of a national Quality Assurance and Compliance (QAQC) guideline for oxygen equipment.

The project received additional Global Health Security (GHS) funding to strengthen national, regional, and local public health systems, building on broad experience and existing capabilities that align with GHS priorities and National Action Plans for Health Security (NAPHS) and US Government goals to prevent, prepare for, respond to, and strengthen health systems for Emerging Infectious Diseases.

In addition, EpiC Nigeria has recently received funding to build a more effective, resilient, and responsive primary healthcare system that can respond and address the persistent and severe public-health challenges, especially in Maternal, Newborn, Child, and Adolescent health (MNCH), Malaria, and Nutrition.

Job Summary:

Under the direction of the Senior Technical Officer, Quality Improvement/PHC Integration, the Technical Officer, Quality Improvement (TO, QI) will provide technical, programmatic, data, and quality improvement support for the EpiC MNCH/N project. The role strengthens integrated maternal, newborn, child health and nutrition services at PHC and community levels in Bauchi State. The TO while reporting directly to the STO – QI/PHC Integration, has a matrix (broken line) reporting to the Senior technical officer, Strategic Information (STO, SI) for monitoring, evaluation, data quality, and reporting functions.

Key Responsibilities:

Technical Support:

• Provide day‑to‑day technical support for MNCH/N implementation across PHC facilities and community platforms.
• Support rollout of high‑impact MNCH/N interventions (ANC, PNC, newborn care, nutrition screening, breastfeeding support, referral systems).
• Strengthen integration of MNCH/N services within PHC systems, ensuring alignment with state priorities and national guidelines.

Quality Improvement & PHC Integration:

• Support QI cycles, including identification of service delivery gaps, root cause analysis, and implementation of corrective actions.
• Participate in joint supportive supervision with PHC teams, documenting gaps and improvements.
• Ensure correct use of clinical and nutrition protocols during service delivery.

Monitoring, Evaluation & Learning:

• Support data collection, validation, and timely reporting across MNCH/N indicators.
• Conduct routine data quality checks and maintain updated registers, summary forms, and electronic reporting tools.
• Participate in review meetings, data analysis sessions, and contribute to learning briefs and evidence generation.

Stakeholder Coordination & Community Engagement:

• Collaborate with PHC staff, community health workers, ward development committees, and partners to drive uptake of MNCH/N services.
• Support community-based outreach, demand creation, and referral coordination.
• Contribute to training, mentorship, and capacity-strengthening efforts for facility and community-level teams.
• Perform other duties as assigned, consistent with the scope and objectives of the role.

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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Knowledge, Skills and Attributes:

• Knowledge of MNCH/N evidence‑based interventions.
• Ability to conduct facility mentoring, quality improvement, and service delivery assessments.
• Excellent quantitative, analytical, and problem-solving skills, with the ability to critically assess data, identify errors or inconsistencies, and recommend corrective actions.
• Advanced proficiency in Microsoft Excel, including use of formulas, functions, lookups, and other advanced features for data analysis and reporting.
• Ability to analyze, interpret, and synthesize data and prepare clear, accurate reports, dashboards, and analytical outputs for decision-making.
• High attention to detail and accuracy, with the ability to perform quality, detail-oriented work in data management and reporting processes.
• Excellent written, oral, and interpersonal communication skills, with a demonstrated ability to collaborate effectively as a member of a multidisciplinary team.
• Strong organizational and time-management skills, including the ability to plan and prioritize work under tight deadlines, work on own initiative, and contribute effectively as part of a team.
• Ability to work on problems of diverse scope, requiring analysis of multiple data sources, identification of key factors, and application of appropriate analytical techniques.
• Cultural competence and contextual awareness, with sensitivity to cultural differences and Nigeria’s diverse sociocultural settings.

Qualifications and Requirements:

• Bachelor’s degree in Nursing, Midwifery, Public Health, Community Health, or a related field.
• At least 4 years of experience supporting MNCH, Nutrition, PHC, or HIV programs.
• Familiarity with Nigeria PHC systems and community structures preferred.
• Experience with data management, monitoring and evaluation tools or facility registers is highly desirable.
• Strong background in District health information systems (DHIS2), including data entry, management, reporting, and basic system administration.
• Prior work experience in a non-governmental organization (NGO) or government agency, preferably within public health, development, or health systems strengthening programs is an advantage.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 50% - 70%

Safeguarding:

FHI 360 is committed to provide a safe environment for all employees, beneficiaries and anyone contracted by FHI 360. This Includes taking measures to protecting vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 employees or associated personnel. FHI 360 abides by child safeguarding principles. FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and sub-recipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.

The expected hiring salary range for this role is indexed to USD 12,300 - 17,000 for annual gross salary (basic and allowances). When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, market pay, and budget.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

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