About the ICRC
Since 1863, the International Committee of the Red Cross (ICRC) has worked to relieve suffering and preserve human dignity during war and armed violence. Alongside our Red Cross and Red Crescent partners, we deliver life-saving aid across front lines and strive to reconnect families and locate missing people.
Engaging with authorities and armed forces on all sides, often confidentially, we advocate for humane treatment of detainees and urge compliance with international humanitarian law to protect civilians from harm, including online.
Purpose of the Role
The Technical & Functional Application Specialist ensures the smooth running of operations in accordance with the defined SLAs and takes independent action to correct issues. They liaise with various T&I stakeholders (HR Products Manager, Global Deployment & Mobility Product Owner, and external actors) to integrate and support solutions, and contribute to platform evolution as well as bug fixing.
Relationships
- Internally, interacts with staff in the EXPR product lines (particularly the EXPR-HR Scrum Master, the GDM Application Manager, and the rest of the GDM Delivery Team) and the People division staff (especially through the GDM Product Owner).
- Externally, interacts with T&I service providers and suppliers (e.g. SAP).
Main Duties & Responsibilities
- Ensure all deployed applications operate properly and follow operational procedures.
- Anticipate technical and operational needs, identify and solve problems, and provide orientation on the technologies used in the product under their responsibility.
- Contribute to designing solutions, provide support and documentation on them, and train support teams on their use where needed.
- Produce and maintain technical and functional documentation for the application under their responsibility.
- Resolve assigned incidents and requests while ensuring resolution time commitments are met according to the service and operational level agreements (SLAs and OLAs).
- Manage and follow up on tickets proactively; contribute to monitoring all product tickets and requests proactively, including backlog management.
- Prepare, execute, and support system, integration, and user acceptance testing (DEV/UAT).
- Respect and apply ICRC & T&I methodologies.
- Support the decommissioning of legacy applications, ensuring data migration, archival, and transition activities are completed successfully.
Education & Professional Background
- Advanced university degree in Information Management (Human Resources or IT related field is a plus).
- Typically 3–6 years' overall professional experience.
- Project Management Certification (Agile or V methodology) an asset.
- Business Analyst certification an asset.
- Certification/training in ServiceNow an asset.
- Certification in SuccessFactors an asset.
- Fluent in English (French is an asset).
Skills & Competencies
- Experience in coding and system configuration.
- Experience in Business Analysis.
- Experience with the ServiceNow platform and/or SuccessFactors.
- Experience configuring workflows, forms, business rules, roles, and permissions.
- Good understanding of APIs, integrations, authentication mechanisms, and data exchange.
- Ability to analyze logs, troubleshoot technical issues, and perform root cause analysis.
Additional Information
- Location: Geneva
- Type of contract: Open-ended
- Activity rate: 100%
- Start date: September 2026
- Recruiter: Alejandra Rodriguez
- Application deadline: 10 August 2026
The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.
Are you ready to explore the next chapter of your career? Apply now!
For more information about working at ICRC HQ please click here.
Our Values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
