Shop Manager

Shop Manager

Permanent, Full-time (37.5 hours per week)

Panmure, Auckland

Tuesday – Saturday shifts

About the role – Kōrero mō te tūranga

Ready to lead a thriving, well-established retail shop with plenty of opportunity to make your mark? We are looking for a passionate Shop Manager to lead our large Panmure shop and build on its strong community presence. If you love retail, have an eye for fashion, and enjoy creating meaningful connections with customers, volunteers and the wider community, this is your chance to make a real impact.

You’ll lead a dedicated team of employees and volunteers, creating a welcoming, well-presented space where people love to shop, donate and work.

In this role you will:

• Lead a team made up of Assistant Managers and Volunteers, fostering a positive, collaborative culture and ensuring smooth day-to-day operations
• Deliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentation
• Drive sales by engaging customers, identifying needs, and promoting products to meet performance targets
• Manage stock flow and donations, ensuring a diverse and appealing product range through effective sorting, pricing and merchandising
• Recruit, train and develop shop employees and volunteers, leading by example and with the support of the Retail Regional Manager
• Be available to work Tuesday to Saturday

Who are we looking for? – Mā‎ wai te mahi nei?

To be successful you will have:

• Proven experience in a management role in retail or a customer service-orientated role
• Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
• Strong organisational and leadership skills
• The ability to engage with a diverse range of customers
• Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
• Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively.

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Career development opportunities
• Annual flu vaccinations
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.

Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume

• Cover Letter

• Passport

• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 04/08/2026

If you wish to discuss this opportunity or for further information, please contact Katherine Rutgers at katherine.rutgers@redcross.org.nz

Note: We reserve the right to close applications before the closing date, so please register your interest early.

Click here for the Job Description