Service Desk Technician - Medical Systems Support

Work Location

Addis Ababa

Expected duration

Three months

Duties and Responsibilities

Key Responsibilities: • Receive, log, and track user support requests via ticketing systems, email, phone, or in person. • Provide first-line technical support for medical systems, desktops, laptops, printers, mobile devices, and custom applications. • Assist with installation, configuration and maintenance of medical equipment and related systems. • Escalate complex issues to Senior IT (Healthcare Center Support) staff when necessary. • Maintain accurate records of incidents, service requests, and resolutions. • Support user account management tasks (password resets, access permissions, etc.). • Assist in healthcare systems inventory management and documentation. • Assist in the migration to Intune from Active Directory • Assist in information security on user level devices

Qualifications/special skills

To support the IT Service Desk in providing first-level technical assistance to United Nations Healthcare Center (UNHCC) users, ensuring timely resolution of hardware and software issues, as well as identifying opportunities and developing solutions for systems integration and automation. Key Responsibilities: • Receive, log, and track user support requests via ticketing systems, email, phone, or in person. • Provide first-line technical support for medical systems, desktops, laptops, printers, mobile devices, and custom applications. • Assist with installation, configuration and maintenance of medical equipment and related systems. • Escalate complex issues to Senior IT (Healthcare Center Support) staff when necessary. • Maintain accurate records of incidents, service requests, and resolutions. • Support user account management tasks (password resets, access permissions, etc.). • Assist in healthcare systems inventory management and documentation. • Assist in the migration to Intune from Active Directory • Assist in information security on user level devices

Languages

To support the IT Service Desk in providing first-level technical assistance to United Nations Healthcare Center (UNHCC) users, ensuring timely resolution of hardware and software issues, as well as identifying opportunities and developing solutions for systems integration and automation. Key Responsibilities: • Receive, log, and track user support requests via ticketing systems, email, phone, or in person. • Provide first-line technical support for medical systems, desktops, laptops, printers, mobile devices, and custom applications. • Assist with installation, configuration and maintenance of medical equipment and related systems. • Escalate complex issues to Senior IT (Healthcare Center Support) staff when necessary. • Maintain accurate records of incidents, service requests, and resolutions. • Support user account management tasks (password resets, access permissions, etc.). • Assist in healthcare systems inventory management and documentation. • Assist in the migration to Intune from Active Directory • Assist in information security on user level devices

Additional Information

UNECA is dedicated to fostering diversity and inclusion within its workforce, and encourages all candidates, including persons living with disabilities, to apply. Reasonable accommodation for applicants with disabilities may be provided to support participation in the hiring process and for selected candidates in carrying out their functions when requested and indicated in the application.

Intern Specific text

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.