Senior Resettlement Assistant

Deadline for Applications

October 6, 2026

Grade

GS5

Staff Member / Affiliate Type

General Service

Reason

Temporary > Temporary Assignment/ Appointment

Hardship Level

A (least hardship)

Family Type

Family

Residential location (if applicable)

Target Start Date

2026-10-01

Target End Date

2026-12-31

Standard Job Description

Senior Resettlement Assistant
Organizational Setting and Work Relationships
A Senior Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent's primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Carry out preliminary interviews and initial assessments to process refugees for resettlement following established procedures.
- Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
- Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor.
- Provide persons of concern (PoC) with up-to-date and accurate information on UNHCR's resettlement policies and procedures.
- Comply with UNHCR's standard operating procedures on resettlement, ensuring timely action on cases.
- Follow up on cases from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement.
- Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support.
- Coordinate travel and departure arrangements for refugees accepted for resettlement.
- Organize logistical support for governments undertaking resettlement missions.
- Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.
- Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
- Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters.
- Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
- Assist in mitigating resettlement fraud by reporting suspected fraud.
- Recommend eligible cases for resettlement consideration.
- Provide counselling to PoC.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
International Law;
International Relations;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified
Desirable
Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning/training activities (e.g., PLP and resettlement anti-fraud workshop).
Functional Skills
PR-Refugee Resettlement programs
PR-Resettlement Anti-Fraud Policy and Procedures
CO-Cross-cultural communication
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Please do not use Turkish characters in your name & surname information.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to successful reference checks and integrity clearance.

A break of minimum 31 days is required before a staff member who currently holds a Fixed-term or Indefinite Appointment in the same duty station may be rehired on a Temporary Appointment.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

Only short-listed candidates will be notified. The recruitment process might include written test and/or oral interview for this job opening. No late applications will be accepted.

External candidates should be legally present in Türkiye at the time of application, recruitment and hire.

Non-Turkish citizens are required to upload their residence permits or relevant documents under the ‘Certifications’ section, by selecting the type as ‘Personnel Administration – Other’, in order to be considered for this job opening. Applications by non-Turkish citizens will NOT be considered if a valid residence permit is not attached to the application.

For further information on how to apply, please visit ‘UNHCR - Application and Selection’ page, at https://www.unhcr.org/how-to-apply.html.

Desired Candidate Profile

The candidate is expected to demonstrate relevant and substantial experience in resettlement processing and protection case management within refugee operations including interviewing, case review, counselling, coordination, and case documentation.

The candidate should be able to manage sensitive cases professionally and responsibly while maintaining accuracy, confidentiality, and compliance with UNHCR procedures and standards.

Professional Experience

Good knowledge of refugee protection, registration, refugee status determination (RSD), resettlement or related humanitarian functions.

Experience in managing complex individual cases including persons with specific needs, survivors of violence, women or children at risk.

Experience in conducting interviews and preparing accurate and comprehensive case assessments and documentation is highly desirable.

Technical Competencies

Good knowledge of UNHCR resettlement policies, procedures and protection principles.

Familiarity with the UNHCR Resettlement Handbook and relevant guidance.

Ability to identify protection concerns and individuals who may be in need of resettlement.

Strong drafting skills.

Strong case and file management skills, with attention to detail.

Ability to handle personal and sensitive information in accordance with confidentiality and data protection requirements.

Familiarity with proGres and other UNHCR case management tools is highly desirable.

Core Competencies

Strong communication and interpersonal skills.

High standards of integrity and professionalism in all aspects of work.

Ability to manage sensitive and challenging situations tactfully.

Strong coordination skills.

Ability to work effectively and constructively in a multicultural environment, both within the immediate team and across UNHCR.

Strong sense of accountability and responsibility.

Languages

Excellent command of English and Turkish, both written and spoken.

Operational Considerations

Ability to adapt effectively to a fast-paced and dynamic operational environment including frequently changing priorities.

Ability to demonstrate flexibility, resilience and a solution-oriented approach when responding to evolving operational needs.

Willingness and ability to support and coach colleagues and peers.

Ability to work collaboratively and contribute positively to team objectives.

Ability to demonstrate sensitivity to age, gender, diversity and child protection considerations throughout all case processing.

Functional Clearance

This position doesn't require a functional clearance

Required languages (expected Overall ability is at least B2 level)

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Desired languages

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Additional Qualifications

Skills

IT-Computer Literacy, PR-Protection-related guidelines, standards and indicators, PR-Refugee Protection Principles and Framework

Education

Certifications

International Law - Other, Political Science - Other

Work Experience

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https://icsc.un.org/Home/SalaryScales

Other information