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Deadline for Applications July 23, 2026 Hardship Level (not applicable for home-based) A (least hardship) Family Type (not applicable for home-based) Family Staff Member / Affiliate Type UNOPS LICA5 Target Start Date 2026-08-01 Terms of Reference UNOPS - TERMS OF REFERENCE (Indiv. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. · Identify persons with specific needs and ensure timely referral to protection follow up as Good computer skills, particularly in data management.
Last checked: 51 minutes ago
Closing date: Friday, 24 July 2026
Country: Malaysia
Duty station: Kuala Lumpur, Malaysia
Contract type: Full time
Grade: Not specified
Open to: Internationals
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Deadline for Applications
July 23, 2026
Hardship Level (not applicable for home-based)
A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate Type
UNOPS LICA5
Target Start Date
2026-08-01
Terms of Reference
UNOPS - TERMS OF REFERENCE
(Individual Contractor Agreement)
Functional Title: Senior Registration Assistant
Duty station: Kuala Lumpur, Malaysia
Section/Unit: Registration Unit
ICA Level: Local ICA-5
ICA Type: Regular
Corresponding level: GS-5
Duration: Until 31 December 2026
1. General Background
The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
2. Purpose and Scope of Assignment
Duties:
· Assist in the implementation of registration strategies and methodologies for POC.
· Conduct registration interviews when required in accordance with registration standards and guidance.
· Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
· Maintain accurate and up-to date records and data related to all individual registration cases.
· Identify persons with specific needs and ensure timely referral to protection follow up as
required.
· Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
· Draft correspondence and reports relating to registration activities in the Operation, when required.
· Provide statistics and draft reports related to registration data, as requested.
· Act as interpreter and translator when needed.
· Refer cases to other units within the office and to implementing partners as necessary.
· Draft and submit reports and statistics related to registration.
· Perform other related duties as required.
3. Monitoring and Progress Controls
Through Performance Evaluation – Mid Term and Final evaluations
4. Qualifications and Experience
a. Education (Level and area of required and/or preferred education)
2 years relevant experience with High School Diploma; or 1 year relevant experience with Bachelor or equivalent or higher
Certificates and/or Licenses: Social Science, Statistics, Mathematics, Information Technology
b. Work Experience
Essential
Good computer skills, particularly in data management.
Desirable
Training in basic principles of international protection. Experience in working with UNHCR proGres software.
Functional Skills
*DM-Data Management
*IT-Computer literacy
MS-Data Collection and Analysis
IT-IT Refugee Systems & Applications
PG-Programme Management (project formulation, programme cycles and reporting standards)
TR-Training/Coaching/Facilitation
EX-Experience in international organization (United Nations or similar)
PR-Experience in Registration
(Functional Skills marked with an asterisk* are essential)
c. Key Competencies
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Cross-Functional Competencies:
Analytical Thinking
Technological Awareness
Planning and Organizing
Additional Information:
This position is offered under UNOPS Local ICA contract until 31/12/2026 with the possibility of extension. Extension is subject to operational needs, budget, and performance.
The position requires fluency in English and Malay languages.
Only short-listed candidates will be notified. The recruitment process might include a written test and/or oral interview for this job opening.
No late applications will be accepted.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
UNHCR does not sponsor work visa or work permit and applicant who is not Malaysian national should already have their status confirmed that they are able to secure a work visa at the time of the application.
Remuneration:
A competitive compensation and benefits package is offered. The monthly net salary is between MYR 5,589 and MYR 7,079 depending on relevant experience.
Senior Registration Assistant
Organizational Setting and Work Relationships
The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analysing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Assist in the implementation of registration strategies and methodologies for POC.
- Conduct registration interviews when required in accordance with registration standards and guidance.
- Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
- Draft correspondence and reports relating to registration activities in the Operation, when required
- Provide statistics and draft reports related to registration data, as requested.
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Draft and submit reports and statistics related to registration.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
G5 - 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
Social Science Statistics Mathematics Information Technology
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Good computer skills, particularly in data management.
Desirable
Training in basic principles of international protection. Experience in working with UNHCR proGres software.
Functional Skills
*DM-Data Management
PG-Programme Management (programme cycles and reporting standards)
DM-Data Collection and Analysis
RG-Registration SoPs Design/Implementation
TR-Training - Virtual and face to face
IT-IT Refugee Systems & Applications
*IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Malay
,
English
,
,
,
Skills
DM-Data Collection and Analysis, DM-Data Management, IT-Computer Literacy, IT-IT Refugee Systems & Applications, PG-Programme Management (programme cycles and reporting standards), RG-Registration SoPs Design/Implementation, TR-Training - Virtual and face to face
Education
Certifications
Information Technology - Other, Mathematics - Other, Social Sciences - Other, Statistics - Other
Work Experience
Other information
This position doesn't require a functional clearance
Remote
No
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