The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview/Summary: The Senior Project Manager is responsible for ensuring the standard community feedback and information platform is operational and effective, adapts and response to Myanmar’s changing needs over time. The Senior Project Manager will be responsible for the day-to-day operation and functionality of the platform in line with all relevant SOPs, IASC standards, and guidance. He/She will be responsible for: case management and workflow, system management and quality assurance of the platform, capacity strengthening for participating organizations, staff and stakeholders, data analysis and recommendation. The Senior Project Manager will have a functional reporting line to the Program Coordinator, as well as being subject to oversight from the concerned stakeholders.
Major Responsibilities (not exhaustive): Adhering to all relevant SOPs, standards, and guidance, the Senior Project Manager is responsible for:
Case Management
- Oversee the management of all cases through all steps adhered to the IASC standards, including intake, review, referral, coordination and resolution.
- Supporting staffs to manage the case management workflow with IASC standards.
- Manage referral accountability to the stakeholders as per the SOP and standards.
- Provide technical support on case management for concerned stakeholders and employees in the team.
Community Feedback and Information Platform Management & Quality Assurance
- Ensure the platform’s technology components are operational and well-functioning, including complaint and feedback mechanisms, and data analysis/visualization software, in coordination with key units.
- Ensure the information database, and findings are up to date and well-functioning, including business objects, user/team lists, workflows, standard messaging and response tools, in coordination with concerned stakeholders.
- Ensure community awareness efforts to raise awareness and accessibility of the platform, in coordination with concerned stakeholders.
Capacity Building
- Identify capacity gaps and training needs for the staff and stakeholders related to the function and relevant thematic areas to ensure staff has adequate capacities.
- Develop training tools and resources and conduct capacity building for new and existing employees and stakeholders on topics relevant to functionality, working closely with relevant stakeholders.
Analysis & Reporting
- Ensure developing and conducting regular and ad hoc analysis processes and reports the analysis t to identify and flag key risks, trends, and opportunities for programmatic adaptation, working with the concerned stakeholders.
- Develop, manage, update UCM-related analysis and visualization tools.
Team Management
- Provide overall leadership, supervision and guidance to the subordinates, such as the Content Development Manager and Information Management Manager, to ensure high-quality performance and timely delivery of outputs.
- Oversee the day-to-day implementation of team workplans, monitor progress against the project’s objectives, and provide regular coaching, mentoring and performance feedback.
- Foster collaboration across team members, promote effective communication, and ensure efficient coordination with other stakeholders.
- Support staff capacity development by identifying learning needs and facilitating training opportunities.
Budget Management
- Manage the project budget to ensure efficient utilization of the approved budget and compliance with IRC’s policies and donor compliance.
- Prepare the spending plan, monitor expenditure against approved budgets, and provide regular financial analysis and variance reports to the Program Coordinator.
- Ensure all activities are implemented within the approved budgets.
Other Tasks
- Perform any other tasks assigned by the supervisor.
Key Working Relationships:
Position Reports to: Protection Coordinator
Position directly supervises: Content Development Manager, Information Management Manager
Indirect Reporting:
Other Internal and/or external contacts:
Internal: Different departments like Finance, Supply Chain, Programs, IT, Communications, MEAL
External: INGOs, NGOs and Local NGOs
What should you have ?
Job Requirements:
Education:
- BA/BS in Journalism, Communications, social work or any field in the humanities is preferred.
Work Experience:
- Minimum 5 years of project management, knowledge mgmt./, analytical skills and experience required.
- Research experience strongly desired and experience in managing projects strongly desired.
Demonstrated Skills and Competencies:
- Excellent communication skills, a clear and friendly attitude, and the ability to follow instructions and innovations.
- Demonstrated attention to detail, solid IT and research skills (including working on multiple platforms simultaneously), problem-solving skills, ability to work under pressure and multi-task in a professional manner while meeting targets in a high-pressure environment.
- Excellent time management and language skills preferably more choices in local dialect.
- Demonstrated team management and performance management skills, as well as information management skills.
- Demonstrate the ability to solve problems, coordinate and collaborate with internal and external stakeholders, manage data, manage difficult employees and/or situations, remain calm in a crisis and represent in meetings.
Language Skills:
- English: Professional working proficiency (both written and verbal communication)
- Burmese: Proficiency (both written and verbal communication)
- Others: Proficiency in other ethnic languages is preferable.
PROFESSIONAL STANDARDS
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
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