Senior Manager, Global Change - Cash & Voucher Assistance (CVA)

Save the Children International has an exciting opportunity for a Senior Manager, Global Change - Cash & Voucher Assistance (CVA) to join our global team.

Team and Role Purpose

This role will be part of the Cash and Voucher Assistance (CVA) project team who is responsible for the scaling up and continuous improvement of our Integrated CVA solution, which aims to transform our ability to efficiently deliver CVA programs at scale. Automation of the CVA processes will reduce manual effort, eliminate processing errors, and shorten our response time. It will enhance transparency and accountability for our donors, while laying the digital foundations for delivering cross-programmatic, person-focused interventions in the future.

Role purpose

The Global Change Manager will be accountable for understanding the context, and identifying and incorporating stakeholders into the change plan and ensuring its successful deployment across our Country Offices and Members. They will be responsible for assessing the impact of change resulting from the proposed CVA solution, and implementation options in terms of our people, processes, data, technology, policy & governance as well as our global legal requirements. They will work closely with individual the wider Digital Programming Team to agree priorities, develop robust change plans, and monitor progress against these plans. There will be a need to consider the change implications and approach, not only directly on the stakeholders, but also on the wider organisation to manage the change successfully and embed new practices and ways of working.

The role holder will be responsible for managing the Change Management deliverables as part of the defined Save the Children Project Lifecycle, including e.g. a Stakeholder Matrix, Change & Communications Plan, and Change Impact Assessment etc. Core to this role will be ensuring effective alignment with wider transformation initiatives, as well as effectively managing relationships with key stakeholders and driving continuous improvements. Externally, the role may be required to work closely with third parties such as consultants and technology partners to understand and assess the impact of proposed ways of working, approaches and communications. In time, the role holder will be required to work alongside Regional Change Managers, within Member offices, embedding change at a global and collaboratively on a local level.

• Job Title: Senior Manager, Global Change - Cash & Voucher Assistance (CVA)
• Reports To: Head, CVA Project
• Work Pattern: Hybrid/Remote with flexible working options available
• Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: SCI Careers
• Required Time Zone: Any
• Contract Length:Permanent
• Right to Work: The successful candidate must have the right to work in the country where the role is based, for the duration of employment.
• Language Requirements: English
• International Travel: up to 10%
• Remit: Global

Principal Accountabilities

• Develop detailed change impact analyses to identify the difference between current and future states across all workstreams in the initiative, and ensure that all people, process and system changes are documented, understood and effectively communicated
• Define a change approach to ensure that the desired changes are delivered effectively and in a sustainable way
• Develop detailed transition plans which capture all necessary activities at project and country level to manage the change process and deliver the solutions
• Develop a stakeholder analysis and ensure that it feeds into the development of change and comms planning
• Develop and manage the change and communications plan and the stakeholder engagement plan and ensure this factors in all key requirements
• Develop communications and change management material to support the engagements – such as a Compelling Story, Current/Future State Analysis, and overall change impact assessments
• Initiate various pathways of interactive communication that contribute to the acceptance, support and implementation success of the initiative
• Define the approach, manage the workstream plan, and ensure effective delivery of the outcomes of this workstream
• Develop and manage an ‘internal’ change and communications plan for the project team, reference groups and governance groups, to ensure they are kept abreast of plans, progress and changes and that their input is integrated into the initiative
• Act as a key part of the Project Management team, supporting the Project Lead to ensure change is effectively managed for the project, acting as a stand in for the project lead in key governance forums etc. during absence

Experience and Skills

Essential

1. Considerable experience in leading the Change Management of large, global, transformation projects within Save the Children or equivalent scale organisation across both System and Non-System change. Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving as well as a passion for achieving results and displaying proactivity
2. Extensive experience working across multiple project phases to deliver change management oversight and interventions effectively
3. Familiarity with industry change management standards including evidence of completing formal training, with the ability to hold project teams accountable to those standards
4. Demonstrated experience in engaging and collaborating with global stakeholders across various levels of the organisation including Senior Leaders, from diverse contexts. Ability to build and maintain effective working relationships with team members, colleagues, members, and external partners
5. Demonstrable experience assessing change impact across complex system and non-system transformation including documenting as-is and to-be process and interventions to manage transition
6. Strong analytical skills with the ability to define a clear way forward, resolve issues, and secure stakeholder buy-in
7. Demonstrable coaching skills to develop others' capabilities in change management
8. Experience working in a dynamic environment characterised by high levels of change and quick turnaround times while maintaining high standards of delivery
9. Project Specific Experience: Experience leading change for a project focused on systems and behavioural change for a complex global stakeholder group where digital literacy is varied

Desirable

• Non-profit sector knowledge/experience (especially international development projects)
• Second language – French, Spanish or Arabic

Education and Qualifications

Essential

• Bachelor’s degree or equivalent work experience
• Understanding of a structured Change Management Methodology or accredited Change Management training

Desirable

• External Change Management Accreditation

Working at Save the Children International

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.

Diversity, Equity and Inclusion and Equal Opportunities

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found at SCI Careers. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.
Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.

Our Recruitment Process

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-Harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.