Senior IT Product Manager
The Bank for International Settlements (BIS) is hiring a Senior IT Product Manager within the Corporate Applications team in ITS.
Application deadline: Please note that the deadline for applications is 23 June 2026 at the end of day.
Please note that this role is offered as a three-year fixed term contract.
This role is based in Basel, Switzerland; however, thanks to our status as an international organization, we can hire globally and welcome applications from candidates of all nationalities and located anywhere in the world. Relocation support is available for the successful candidate and their dependent family members.
Purpose of the job:
The role involves leading cross-functional initiatives, mentoring team members, and coordinating with stakeholders to deliver impactful solutions.
As a Senior IT Product Manager, you will focus on managing products that offer critical business capabilities, ensuring delivery of high-quality solutions and smooth system operation, including production support.
By joining the Corporate Applications team within the ITS group, you will:
- Define and drive the strategic vision, developing and running the lifecycle of the assigned products, ensuring alignment with the Bank’s strategic objectives.
- Join a collaborative team that supports the Bank’s ability to innovate and adapt in an evolving digital landscape.
- Benefit from working in a unique, international environment that offers flexible, hybrid working options with a blend of onsite work from our central office location in Basel and home office.
Principal Accountabilities:
- Define and execute the product strategy and roadmap, ensuring alignment with stakeholder objectives, managing resources and budgets, conducting market analysis and user research, and driving continuous improvements while maintaining technical consistency and supporting business needs.
- Collaborate with stakeholders to identify business needs, analyses business processes, and document requirements, and the automation of operating procedures. Defines acceptance criteria and creates process flows or use cases to support system improvements and resolve complex and ambiguous challenges ensuring business requirements are effectively met.
- Act as the primary liaison for stakeholders to coordinate changes and initiatives and provide regular progress updates while clearly communicating the product vision, strategy, and roadmap.
- Lead and mentor agile cross-functional teams, providing guidance and fostering collaboration to achieve product goals. Oversee the full lifecycle of software releases and upgrades, enhance system reliability through DevOps and test automation, ensure compliance with IT and cybersecurity policies, assume contract manager role for vendor relationships and procurement activities, and drive operational efficiency with best practices and compliance.
- Whenever deemed necessary, provide production support, including on-call coverage during evenings, weekends, and service windows, managing incident resolution processes, liaising with technical teams to troubleshoot issues, and ensure timely communication with stakeholders during service disruptions.
- Whenever deemed necessary, represent the organization in discussions with external stakeholders to advance key initiatives.
- Inform the Line Manager of major technology trends relevant to the business area for input into IT strategy.
- Organize own work and, when required, help set objectives for the area of responsibility ensuring measurable contributions to the department’s success. Maintain product KPIs on various activities in accordance with departmental goals and objectives.
- Keep the Line Manager informed of progress and difficulties in the discharge of duties through regular meetings, status reports, or other mutually agreed-upon methods.
- Ensure that resources are used in an effective manner within the designated area, in cooperation with the Line Manager. Propose investments to the Line Manager and ensure cost-effectiveness within the area of responsibility.
Qualifications, skills and experience:
- A master's degree in information management, computer science, finance, or equivalent professional work experience.
- Experienced with product management (including product strategy & roadmaps, financial budget management, development and testing) with very good understanding of agile methodologies
- Strong experience with enterprise service management and/or related IT platforms (such as Service Now)
- Strong user experience with a focus on the ability to distill group ideas pragmatically and address conflicts diplomatically
- Strong analytical thinking to understand business needs and specify technical solutions including acceptance criteria and non-functional requirements
- Exceptional communication skills to lead executive meetings and collaborate with stakeholders across the bank.
- Ability to explore domains beyond current area of expertise.
Please note that the BIS's corporate language is English, which is used for all internal and external communication.
Who we are:
Internationalism is at the core of our identity and the best representation of this is our workforce. With employees from over 66 countries and offices in nine locations, the BIS is a global organisation with a truly international workforce. By joining us, you will work in a unique, highly rewarding, and international work environment. We are committed to equal opportunities at the BIS and aim to build a workforce that reflects our global membership. We strive to attract the best talent and foster an inclusive environment. We welcome applications from all qualified candidates, including those with a breadth of professional experience. You can discover more about our inclusive working environment here.
What the BIS offers:
We want your time at BIS to be a rewarding and career-enriching experience. We offer an agile and flexible working environment with hybrid working opportunities including home office and working from abroad days. To support our international applicants, we offer relocation support that extends to your dependent family members. In addition, we offer a competitive compensation and benefits package, including support for working families including childcare and education allowances (where applicable). Finally, we offer a genuinely unique international working environment, which will give you exposure to the global financial system and the opportunity to collaborate with passionate experts from all over the world.
