Senior AV/VC Solutions Designer ( Associate Senior Infrastructure Engineer)

Senior AV/VC Solutions Designer ( Associate Senior Infrastructure Engineer)

Job #: req37258 Organization: World Bank Sector: Information Technology Grade: GG Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC,United States Required Language(s): English Preferred Language(s): Closing Date: 7/6/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
JOB FAMILY OVERVIEW
Designs, architects, and governs enterprise Audio Visual and Video Conferencing (AV/VC) solutions that enable seamless collaboration for a global workforce. Applies advanced technical knowledge across AV/VC systems design, room standards, control systems, and digital signal processing — ensuring that AV/VC infrastructure is reliable, scalable, and aligned to workforce experience outcomes.
Area of Focus: Infrastructure and Technology Engineering
Leads the end-to-end design and standards governance of AV/VC environments across a large, geographically distributed estate. Translate business collaboration requirements into scalable technical solutions — from concept and room taxonomy through design documentation, vendor evaluation, implementation oversight, and operational handoff.
UNIT BACKGROUND & CONTEXT
The Digital Workplace Experience unit (ITDX) sits within the ITS Digital Workplace Department (ITDW), which delivers end-user technology products and services to a global workforce of approximately 10,000 users across more than 100 countries. ITDX is accountable for device lifecycle management, Audio Visual and Video Conferencing (AV/VC) ecosystems, and live event production — governing the experience quality of those services through XLA frameworks and user experience measurement. Products and services span corporate PCs, printers, and mobile devices; AV/VC systems; and live production for high-profile organizational events.
ROLE PURPOSE
The Senior AV/VC Solutions Designer is responsible for the end-to-end design, standards development, and technical governance of the organization's global AV/VC estate — currently spanning approximately 1,400 rooms across more than 100 countries. With significant autonomy, this role leads the architecture of scalable, experience-driven AV/VC solutions across diverse space typologies — from huddle rooms and standard meeting rooms through divisible spaces, boardrooms, and large event venues. The incumbent ensures that AV/VC designs deliver consistent, high-quality collaboration experiences, aligned to enterprise standards, workforce needs, and technology lifecycle requirements.
SCOPE OF WORK
Senior specialist level:
•Performs advanced-level technical design and architecture in AV/VC systems engineering with significant autonomy

•Proposes solutions to complex, multi-site AV/VC design challenges — balancing technical standards, user experience, security, and cost considerations

•Seeks common ground and negotiates technical requirements and design standards with internal stakeholders, vendors, and implementation partners for leadership approval

•Provides technical guidance, mentoring, and quality assurance to junior AV/VC staff and implementation teams

•Requires mastery of professional knowledge across AV/VC design disciplines to lead complex, high-impact assignments independently
KEY RESPONSIBILITIES
AV/VC Solutions Design and Architecture
•Leads end-to-end AV/VC system design across all room typologies — including huddle spaces, standard meeting rooms, divisible and combinable rooms, boardrooms, training facilities, and large event venues

•Develops and maintains enterprise AV/VC design standards, reference architectures, and room taxonomy frameworks that account for room acoustics, furniture layouts, user workflows, and collaboration requirements

•Produces detailed design documentation including system schematics, signal flow diagrams, equipment schedules, bills of materials, and as-built documentation

•Designs solutions across Cisco and Microsoft Teams Rooms (MTR) ecosystems — including control systems, digital signal processors (DSPs), AVoIP, display systems, cameras, microphones, and room sensors

•Evaluates and recommends AV/VC hardware and software platforms aligned to enterprise lifecycle, support, and budget considerations

•Incorporates occupancy detection, presence-based activation, and workspace intelligence capabilities into AV/VC designs — aligned to emerging M365 and Cisco Control Hub analytics requirements
Standards and Governance
•Owns and governs enterprise AV/VC design standards — ensuring consistency, scalability, and experience quality across the global estate

•Maintains and evolves the AV/VC room taxonomy — defining physical and design tier classifications across space typologies

•Leads design reviews and quality assurance processes for new and retrofitted AV/VC spaces — ensuring implementations meet functional, experience, and safety requirements prior to operational handoff

•Partners with the Experience Product Owner to align AV/VC design standards to XLA frameworks and DEX measurement requirements
Vendor and Implementation Oversight
•Manages relationships with AV/VC vendors, integrators, and implementation partners — including scope definition, design review, and delivery quality assurance

•Evaluates emerging AV/VC platforms and technologies — including smart building integrations, AI-enhanced collaboration tools, and monitoring solutions — and provides recommendations for adoption

•Provides technical oversight during installation and commissioning phases — resolving complex design and implementation issues prior to operational handoff
Stakeholder Engagement
•Engages with facilities, real estate, IT infrastructure, and security teams to integrate AV/VC design requirements into workplace planning and construction projects

•Communicates AV/VC design decisions, standards updates, and project status to leadership and business stakeholders

•Acts as the organization's subject matter expert on AV/VC design — providing technical guidance to project teams, business stakeholders, and senior leadership
Operational Support
•Provides third-level technical escalation for complex AV/VC issues — particularly for high-profile events, executive spaces, and multi-site deployments

•Contributes to AV/VC monitoring and alerting strategy — supporting proactive identification of experience degradation across the global estate

Selection Criteria

EDUCATION AND EXPERIENCE
•Master’s degree with a minimum of 8 years of relevant
experience, or a Bachelor’s degree with at least 10 years of relevant
experience, or an equivalent combination of education and experience.
•Demonstrated experience designing and implementing enterprise-scale AV/VC solutions across diverse space typologies within a large, geographically distributed organization is required

•Demonstrated experience with Cisco AV/VC ecosystems — including Webex Devices, Control Hub, and Cisco room systems — is required

•Demonstrated experience with Microsoft Teams Rooms design, deployment, and management — including Teams Admin Center and Microsoft Pro Portal — is required

•Demonstrated experience producing professional AV/VC design documentation including system schematics, signal flow diagrams, and bills of materials is required

•Demonstrated experience in executive-level presentation and communicating complex technical design decisions as compelling narratives to senior leadership is required

•Experience with control systems programming (e.g., Crestron, AMX, Extron) and digital signal processing (DSP) configuration is strongly desired

•Familiarity with AVoIP protocols, networked AV architecture, and AV/IT convergence principles is strongly desired

•Experience with workspace intelligence tools — including occupancy sensors, presence detection, and room analytics platforms — is an advantage

•Experience evaluating and managing AV/VC vendor and integrator relationships in an enterprise environment is an asset
RECOMMENDED CERTIFICATIONS
Required:
•CTS-D (Certified Technology Specialist — Design), awarded by AVIXA
Preferred — one or more of the following:
•CTS (Certified Technology Specialist), awarded by AVIXA

•Cisco Collaboration certification (e.g., CCNA Collaboration, Cisco Certified Specialist — Collaboration)

•Microsoft Teams Rooms certification or equivalent Microsoft collaboration credential

•Audiovisual Network Professional (ANP), awarded by AVIXA

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.