Roster - IT Operations Officer (Digital Services) - Level 8 - Multiple Locations (Pakistan)

DEADLINE FOR APPLICATIONS

18 June 2026-23:59-GMT+05:00 Pakistan Standard Time (Karachi)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

About the Job

Job Title: IT Operations Officer (Digital Services)

Grade: Level 8 and equivalent

Duty Station: Multiple Locations within Pakistan

Date of Publication: 4 June 2026

Deadline of Application: 18 June 2026

This Vacancy Announcement is for Pakistan Nationals Only.

Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.

JOB PURPOSE

To contribute to the development of efficient and effective IT solutions, creating sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Contribute to the development of plans and budgets, and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
2. Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
3. Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment, IT products, solutions, systems and services at minimum cost, in line with WFP rules and regulations.
4. Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.
5. Maintain and develop technical expertise and understanding of industry developments.
6. Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
7. Guide and supervise more junior staff, design appropriate training programs, acting as a point of referral and supporting them with more complex analysis and queries.
8. Interact effectively with internal and external colleagues and user groups, establishing and maintaining close partnerships with business counterparts, to understand their needs and provide appropriate technical solutions and support.
9. Follow standard emergency preparedness and contingency planning practices including preparation of operational plans to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
10. Capture, analyze and document (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) business requirements for IT solutions and services following WFP policies, standards and strategies.

11. Communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans. Test and analyze IT solutions and document the match against business requirements for quality and accuracy.
12. Manage alignment of IT service levels with SLAs for solutions or services focused on the business needs. Conduct survey on business satisfaction with IT solutions and services.
13. Manage estimates, business cases, planning, risk identification, problem, and issue management to ensure the effective delivery of IT solutions while working in close collaboration with Regional office and HQs, adhering to processes, procedures and templates for the Business Relationship Management, Business Analysis and IT Project Management functions to ensure compliance and consistency.
14. Develop and deploy IT systems aligned with business needs ensuring compliance with WFP IT policies and procedures and overall information management strategy.
15. Write detailed technical specifications for developed applications ensuring traceability back to source requirements. Develop and maintain technical documentation for quality, accuracy and comprehensive coverage of functionality.
16. Install, configure and customize IT systems, integrate and migrate data between systems including corporate tools like SCOPE, CFM (Sugar CRM) ensuring compliance with WFP’s IT standards, guidelines and procedures.
17. Perform any other tasks or take up additional responsibilities as and when required and advised by the supervisor.

EDUCATION & EXPERIENCE

Education:

Advanced University degree in IT, Computer Science, Software Development or relevant field., or First University degree with additional years of related work experience or trainings/courses in IT, Computer Science, Software Development or related functional area is desirable.

Experience:

3 years of Professional / Managerial experience in Information Management and System Development preferably with International Organization, Government or UN system.
• Has assisted in the design and development of systems and applications needed to fulfil business requirements.
• Has utilized specialized knowledge to resolve issues arising during IT support.

• Has contributed to IT projects by providing analysis of business requirements.

Language:

Fluency in both oral and written communication in English and Urdu.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.