INTERNATIONAL TELECOMMUNICATION UNION
ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.
ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.
Roster - Internal AI Strategy, Automation and Agentic AI Enablement Consultant
Vacancy notice no: 2379
Sector: SG
Department: ISD
Country of contract: Remote
Duty station: Home Based
Position number: [[positionNumber]]
Grade: [[PositionGrade]]
Type of contract: Consultant
Duration of contract: 3 months with possible 3 month extension
Recruitment open to: External
Application deadline (Midnight Geneva Time): 31 December 2026
ORGANIZATIONAL UNIT
The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.
Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide. It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.
BACKGROUND INFORMATION The ITU is accelerating its institutional digital transformation agenda to strengthen operational excellence, modernize workflows, improve productivity, and establish stronger enterprise AI readiness across the organization. As part of this effort, ITU is launching a focused initiative on Internal AI Strategy, Automation, and Agentic AI Enablement to accelerate practical AI adoption and operational transformation across internal business functions and institutional workflows. The initiative aims to: To accelerate delivery, ITU seeks highly experienced senior consultants with strong hands-on expertise in enterprise AI implementation, workflow automation, agentic AI solutions, and rapid delivery of operational AI capabilities in complex organizations.
TERMS OF REFERENCE
Under the direction of the Chief Information Officer (CIO), the consultant will work in close collaboration with the Information Services Department (ISD), the Transformation and Digital Innovation Accelerator team, Sectors, and business divisions across ITU and will support the following activities:
- Internal AI Strategy and Implementation:
- Support operationalization of ITU’s internal AI strategy and implementation roadmap.
- Identify and prioritize high-impact AI and automation opportunities across ITU.
- Translate business needs into implementable AI and automation solutions.
- Develop practical implementation approaches, reusable patterns, and deployment models.
- Support alignment between AI initiatives, digital transformation priorities, enterprise architecture, and governance efforts.
- Hands-On Agentic AI Development and Deployment:
- Design, prototype, configure, test, and deploy internal AI agents and copilots.
- Implement AI-enabled assistants supporting:
- Study group support.
- Report drafting and summarization.
- Knowledge retrieval and enterprise search.
- Meeting and conference support.
- Workflow acceleration and productivity enhancement.
- “Ask ITU AI” capabilities.
- Configure prompts, workflows, orchestration logic, integrations, and automation pipelines.
- Work directly with enterprise AI platforms, copilots, low-code/no-code tools, APIs, and workflow orchestration technologies.
- Support integration of AI solutions into operational workflows and business processes.
- Workflow Automation and Process Modernization: TERMS OF REFERENCE (continuation)
- Identify and redesign manual workflows for automation readiness.
- Develop and implement workflow automations and productivity solutions.
- Build automation pipelines and low-code/no-code operational solutions.
- Support rapid implementation of practical productivity enhancements across business units.
- Contribute directly to configuration, testing, deployment, and adoption support.
- AI Governance and Responsible AI Adoption:
- Contribute to practical AI governance approaches and implementation guardrails.
- Support establishment of operational standards and good practices for enterprise AI deployment.
- Assist to ensure alignment with ITU cybersecurity, privacy, and data governance requirements.
- AI Upskilling and Organizational Enablement:
- Deliver practical AI enablement and hands-on workshops.
- Support business users and teams in adoption of AI and automation tools.
- Develop implementation guidance, toolkits, and reusable templates.
- Assist to establish AI champions and internal communities of practice.
- Strategic Coordination and Delivery Support: CONCRETE DELIVERABLES
- Coordinate closely with ISD teams, transformation initiatives, Sectors, and business divisions.
- Support agile delivery, stakeholder engagement, and implementation coordination.
- Contribute to implementation tracking, reporting, and roadmap updates.
- Support engagement with strategic technology partners and innovation initiatives where required.
- Contribution to:
- Accelerated deployment of internal AI capabilities.
- Reduced manual effort and operational bottlenecks.
- Faster workflows and improved productivity.
- Enhanced institutional AI readiness and adoption.
- Establishment of scalable enterprise AI and automation foundations across ITU.
- Strengthened organizational capacity to leverage AI responsibly and effectively.
- Inception and Prioritized Implementation Plan:
- Rapid assessment of priority AI and automation opportunities.
- Prioritized implementation backlog and delivery roadmap.
- Initial architecture and implementation recommendations.
- AI Agents and Automation Deployment:
- Design and deployment of priority internal AI agents and copilots.
- Implementation of workflow automation solutions across selected business areas.
- Delivery of initial “Ask ITU AI” capabilities and/or proof-of-concept services.
- Documentation of deployed solutions and implementation patterns.
- Organizational Enablement and Adoption:
- Delivery of targeted AI and automation workshops.
- Development of practical guidance materials and reusable templates.
- User enablement and adoption support for deployed solutions.
- Final Recommendations and Transition Package: COMPETENCIES Desirable expertise in: QUALIFICATIONS REQUIRED Education: Advanced university degree in Artificial Intelligence, Computer Science, Information Systems, Software Engineering, Digital Transformation, or related field OR education from a reputed college of advanced education with a diploma of equivalent standard to that of an advanced university degree in one of the fields above. Experience: At least eight (8) years of progressively responsible experience in enterprise digital transformation, AI implementation, automation, or innovation delivery.
Demonstrated hands-on experience implementing enterprise AI and/or agentic AI solutions.
Strong practical experience developing workflow automations and productivity solutions.
Experience working with enterprise AI platforms, copilots, automation tools, APIs, and orchestration frameworks.
Proven ability to combine strategic advisory support with technical implementation and operational delivery.
Experience working in large international organizations, governments, UN agencies, or similarly complex environments are highly desirable. Languages: Knowledge of English at advanced level. Knowledge of another official language of the Union (Arabic, Chinese, French, Russian, Spanish) would be an advantage. REMUNERATION INFORMATION Between USD 280 and USD 650 per working day to be defined according to the work experience of the consultant. INFORMATION ON RECRUITMENT PROCESS Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the ITU Careers website. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. ITU uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. Messages originating from a non ITU e-mail account - @itu.int - should be disregarded. ITU does not charge a fee at any stage of the recruitment process.- Final report summarizing delivered solutions, lessons learned, and outcomes.
- Recommendations for scaling enterprise AI and automation capabilities.
- Transition and sustainability recommendations for long-term operationalization.
- Strong strategic and systems thinking, with the ability to connect AI initiatives to institutional operational excellence objectives.
- Demonstrated ability to translate business needs into practical, implementable AI and automation solutions.
- Excellent stakeholder engagement, facilitation, and communication skills across technical and non-technical audiences.
- Innovation and experimentation mindset, comfortable operating in agile and fast-paced environments.
- Strong delivery orientation, able to move from strategy to working solutions.
- Sound understanding of responsible AI governance principles.
- Enterprise AI platforms and copilots.
- Generative AI and agentic AI orchestration.
- Workflow automation and low-code/no-code platforms.
- Enterprise search and knowledge systems.
- APIs, integrations, and automation pipelines.
- AI governance and responsible AI frameworks.
