UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
How can you make a difference?
The purpose of this consultancy is to provide hands-on administrative and technical support across key backend functions, including financial processing, data management, and supporter care. The consultant will play a critical role in maintaining data integrity, ensuring smooth financial reconciliation, and supporting supporter stewardship, thereby enabling the Individual Resource Mobilization Lead to focus on strategic priorities and growth.
Under the direct supervision of the Individual Resource Mobilization Lead and the general supervision of the Chief Partnerships, Advocacy and Communication, the consultant will undertake the following tasks:
Financial Processing & Reconciliation
- Process, track, and record financial contributions through multiple channels, including online platforms and digital and campaigns
- Support the reconciliation of transaction data across platforms and internal records
- Identify, investigate, and flag discrepancies or failed transactions
- Maintain organized documentation of transactions for audit and reporting purposes
- Liaise with Finance and relevant external vendors or platform providers as needed
Data Management & Platform Administration
- Perform supporter data entry, cleaning, validation, and updates across CRM systems and relevant platforms
- Ensure consistency and accuracy of supporter records across systems
- Support data imports, exports, and segmentation for campaigns and reporting
- Maintain strong data hygiene practices in line with UNICEF data protection standards
- Assist in troubleshooting basic data or system issues
Supporter Care & Stewardship Support
- Manage timely supporter acknowledgments (receipts, thank-you messages)
- Respond to supporter inquiries and service requests in a professional and timely manner
- Track and follow up on supporter feedback or complaints
- Support implementation of supporter retention and stewardship activities
- Maintain records of supporter communications
Operational Support for Resource Mobilization
- Support backend setup for campaigns (forms, tracking links, system alignment)
- Prepare routine operational reports (supporter data, campaign tracking)
- Assist in documenting standard operating procedures (SOPs) and workflows
- Contribute to process improvements to enhance efficiency and reduce errors
If you would like to know more about this consultancy, please review the complete Terms of Reference here: TMC0002832 ToR.pdf
To qualify as an advocate for every child you will have…
Minimum requirements:
- Education: Bachelor's degree in Business Administration, Finance, Information Systems, Marketing, or a related field
- Work Experience: • Skills / Technical Skills: Desirables: Competencies: For every Child, you demonstrate... UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance. UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially. Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System): Remarks: If the TOR or financial proposal documents are not visible on certain recruitment platforms, please visit our official page Vacancies | UNICEF Careers. UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information. All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. Additional information about working for UNICEF can be found here.
- Minimum 1-2 years of relevant professional experience (aligned with NOA level):
- Experience in administrative, operations, data management, or resource mobilization support roles
- Experience working with databases, CRMs, or digital platforms
- Experience in NGOs, resource mobilization, or customer/supporter service is an asset.
- Language requirement: Fluency in in both English and Vietnamese.
- Proficiency in Microsoft Excel and data management tools
- Familiarity with CRM systems (e.g. Salesforce) and digital payment platforms is an advantage
- Strong attention to detail and ability to manage large datasets.
- Strong organizational and time management skills
- High attention to detail and accuracy
- Ability to work independently and manage routine operational tasks
- Good communication and coordination skills in both English and Vietnamese
- Commitment to confidentiality and data protection.
- An up-to-date TMS profile and curriculum vitae (CV)
- Cover letter
- A separate financial proposal TMC0002832 Financial proposal template.docx
