Resettlement Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Resettlement Supervisor manages staff providing direct client services across Resettlement Programs. The Resettlement Supervisor plans programming, coordinates service delivery, supervises a team, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. This position is based in Dallas, TX with regular onsite presence within the office.

Major Responsibilities:

Responsibilities include, but are not limited to:

Service Delivery

• Guide program implementation and ensure all required services are completed in a timely manner.
• Assign cases to caseworkers and manage timely provision of services including airport pickups, provision of safe, sanitary, and affordable housing, home visits, school enrollment, domestic health assessments, and connection to community resources as applicable.
• Ensure follow-up on all necessary services, including application to public benefits as applicable, referrals to immigration services, applications for Supplemental Security Income (SSI), and medical and mental health needs.
• Provide oversight so each client receives at least one meaningful interaction every 30 days during their service period.
• Ensure case close out procedures are followed once a client has reached the goals of their program.

Partnership Building

• Manage relationships with property owners and managers to expand access to sources of affordable housing.
• Collaborate with colleagues to encourage timely internal referrals for additional services, such as employment, immigration services, and intensive case management.
• Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
• Develop relationships with community resources such as shelters for temporary housing, domestic violence shelters, mental health providers and medical specialists.
• Develop and maintain vendor relationships that create budgetary savings and improve efficiency.

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.
• Guide the timely implementation of program updates as needed.
• Liaise with the HQ colleagues to ensure thorough understanding of program guidelines, and disseminate guidelines to direct service team.
• Review data to meet donor reporting requirements.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Liaise regularly with HQ colleagues for guidance, case consultations, direct financial assistance and other support as needed and share relevant information to the casework team.
• Cultivate a respectful and supportive environment for team members and clients.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Train direct reports on using IRC systems such as Integra, ETO and IRIS.
• Represent IRC in public, professional, and governmental forums as needed.
• Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s degree strongly preferred, preferably in social work or related field

Work Experience:

• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs
• Experience supervising, supporting, and training staff strongly preferred
• Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

• Familiarity with Integra, IRIS, SMART, and Efforts to Outcomes (ETO) strongly preferred.
• Proficiency in Microsoft Office applications
• Ability to prioritize and manage time effectively
• Demonstrated ability to work effectively as a team member in a multi-cultural environment
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus
• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: (Pay Range: $60,000-$64,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.