The RRM Coordinator shall be responsible for coordinating the RRM response implemented by partners. The primary function of the RRM Coordinator will be to ensure quality implementation of the RRM. The mechanism prepositions and distributes emergency lifesaving commodities to populations affected by new crisis within 72 hours of trigger. The position holder will develop strong, collaborative relationships across the organization and with external partners including authorities and RRM implementing partners; ensure the application of effective programme planning, monitoring and evaluation principles; identify bottlenecks in RRM implementation and devise strategies to address them; and provide leadership to ensure that technical knowledge is updated and disseminated for effective implementation.
Responsibilities
Generic Responsibilities
- Line management responsibilities for directly reporting staff. This includes the
- Performance management process; setting clear goals aligned to country strategy and priorities, and to follow up and support staff’s achievement.
- Responsible for key processes as workforce planning, recruitment, staff induction and development and ensure Duty of Care for own staff
- To be responsible for the operational support to colleagues with RRM responsibilities and coordinate the implementation of relevant RRM trainings including induction of new staff and partners to ensure they meet NRC’s relevant standards. Also contribute to the induction of new staff and implementing partners with a role in the RRM processes
- Together with implementing partners, identify the most rapid and effective approaches for providing RRM assistance to the people affected by new shocks and crisis.
- Accountability for planning and start-up of RRM Programme activities, through the deliverance of high-quality activities in line with NRC’s mission statement and policies.
- Based on assessments, coordination and available resources, and in consultation with affected communities, select and implement programme mechanisms suited to the humanitarian context and ensure the implementation of relevant technology and methods.
- Provide input on programme plans relevant to RRM objectives, and operational constraints to RRM response, as applicable.
- Responsible for facilitating the development of quality proposals, budgets and donor reports as well as for approved project compliance control (i.e. quality, timeliness, use of resources, donor commitments).
- Actively participate in coordination mechanisms involving UN agencies, other NGOs, government authorities, and local organizations, and to report back to the line manager and partners on the discussions and outcomes.
- Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures
Specific responsibilities:
- Overall coordination and oversight of emergency response projects covering different areas and interventions. This includes coordinating prioritization and validation process for interventions, developing detailed activity plans and budgets for proper delegation to the partners responsible of the implementation.
- Coordinate the preparation and consolidation of periodic progress reports, updates, and other documentation related to the RRM response.
- Coordinate the design, development, and proposal writing of RRM emergency response projects, in collaboration with field teams, Area Managers, technical advisers, support departments, and implementing partners.
- Contribute to business development for the RRM portfolio by leading programme design, concept note development, proposal writing, and input into donor engagement materials, in coordination with relevant technical advisers and partners.
- Contribute to context analysis and development of scenarios for potential displacements in relation to the emergency response and sharing this information to relevant stakeholders.
- Support the development, review, and implementation of contingency plans and RRM emergency response plans, including management and follow-up of associated budgets where applicable.
- Monitor humanitarian developments, displacement trends, access constraints, and emerging emergency needs to inform timely adjustments to RRM activities, approaches, and response modalities.
- Liaise with relevant authorities and stakeholders to support principled access, secure required approvals, resolve operational bottlenecks, and enable timely implementation of RRM activities.
- Support access negotiations in coordination with Area Management, Access, Safety and Security, and programme teams, ensuring that implementation remains aligned with humanitarian principles, NRC policies, and donor requirements.
- Conduct regular reviews of progress against indicators, lessons learned, implementation challenges, and response standards to ensure achievement of project targets and compliance with technical standards, donor requirements, and best practices.
- Ensure quality implementation of RRM activities at field level, taking into account appropriate response modalities, contextual constraints, and the needs of the most vulnerable households.
- Conduct regular field visits to monitor implementation quality, verify progress, identify operational challenges, and provide technical and operational support to field teams and implementing partners.
- Conduct regular monitoring of local partners to ensure compliance with agreed standards, implementation plans, reporting requirements, accountability procedures, and emergency response timelines.
- Collect, consolidate, and analyse RRM data and ensure timely submission of required reports, including donor narrative reports, monthly indicator tracking tables, rapid needs assessment reports, baseline and endline reports, and other internal or external reporting requirements.
- Facilitate the production of public-facing reports, updates, case studies, and response summaries for online dissemination, in coordination with communications, advocacy, grants, and programme teams.
- Support the development and monitoring of RRM emergency budgets and provide field teams with regular updates on available budgets to guide implementation and planning.
- Work closely with the Monitoring and Evaluation team to develop and oversee internal monitoring systems that ensure quality programming, support donor reporting, track progress against indicators, and inform evidence-based decision-making and future proposal development.
- Coordinate the development and follow-up of detailed implementation plans, ensuring that activity plans, M&E data, progress updates, and operational learning are used to improve approaches and identify opportunities for innovation in RRM responses.
- Coordinate the RRM response with humanitarian partners and other actors with emergency response capacity to avoid duplication, promote complementarity, and facilitate operational synergies.
- Coordinate the preparation and consolidation of rapid needs assessment reports using the agreed RRM format and within established deadlines, ensuring that findings include clear operational recommendations for response.
- In close collaboration with the M&E Coordinator/Manager, ensure the development of quality control and monitoring/evaluation standards for the emergency response
- Any other tasks as delegated by the line manager.
Qualifications
Generic professional competencies
- University graduate with Minimum 5 years’ experience in implementing humanitarian programmes and minimum of 3 years in a leadership position.
- International NGO experience.
- Experience in strategic thinking and planning skills, be able to set priorities, prepare manageable work plans and to evaluate progress.
- Familiarity with rules and regulations of main humanitarian donors.
- Familiarity with the operational environment in Yemen and namely the northern governorates.
- Practical knowledge of protection mainstreaming and large-scale distributions.
- Experience in fast-paced and insecure work environments, including remote duty stations.
- Excellent report writing, presentation and communication skills.
- Fluency in English, both written and verbal.
- Experience in working in a leading role with local implementing partners is preferable.
- A dynamic leader, who possesses effective interpersonal communication skills with the ability to influence others.
- A proven record of effective and complex emergency response lead; includes good understanding of programme cycle management (and the PCM tools), excellent people management skills, team development and proven financial management skills.
- Understanding and experience of rapidly occurrence emergencies contexts
Context related skills, knowledge and experience
- Familiarity with the operational environment in Yemen and namely the northern governorates.
- Experience from working in complex and volatile contexts, disaster preparedness, response and recovery programming.
- Good understanding of humanitarian principles and coordination mechanism.
- Ability to travel, working flexibly and willingness to learn.
- Knowledge of the context in Northern Yemen is essential.
- Arabic speaking is essential.
Behavioural competencies
- Handling insecure environment
- Planning and delivering results
- Working with people
- Analysing
- Communication with impact and respect
- Coping with change
- Strategic thinking
- Managing performance and development
- Empowering and building trust
- Managing resources to optimise results
Organization context
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
