Quality Technician

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Quality Technician is responsible for managing the QHSE management process for non-medical products in accordance with the ICRC's QHSE policy. They support buyers around the world in the evaluation of testing laboratories and suppliers, as well as in the validation of item specifications for purchase contracts. They oversee the collection, maintenance, analysis, reporting, and continuous improvement of all Quality Management data, ensuring data integrity, KPI accuracy, and timely insights to support quality performance and decision-making.

The role involves people management responsibilities, overseeing the Performance Management & Development (PMD) Cycle and providing continuous coaching, feedback and training support for the team members.

Accountabilities & functional responsibilities

QHSE Performance Management & Specifications

• Oversee the QHSE data collection, analysis and ensure data integrity, KPI accuracy, traceability, compliance, and timely insights.
• Evaluate data, using statistical methods for analysis, interpreting results, and communicate on dashboards.
• Monitor customer/supplier complaints, review workflows for improvement, and train support on best practices.
• Create, validate and publish Acceptance Quality Limit (AQL) documentation; ensure detailed technical specifications and AQLs are embedded in RFQs, RFTs and contracts.

Quality Control and Management of Inspection Service Contracts

• Supervise daily QC processes (documentation, sample management, equipment calibration); maintain and update the JD Edwards quality module.
• Review, validate and distribute inspection reports; investigate supply discrepancies and execute corrective actions (e.g. penalties or lot rejections) for non-conforming products.
• Manage Annual Tenders and Frame Agreements for Inspection Services; perform Quality, Social and Environmental audits of external labs and inspection agencies.

Assessment/Evaluation of ICRC Suppliers

• Partner with Procurement and Transport to conduct quality, social and environmental assessments at supplier manufacturing sites.
• Provide feedback and issue Corrective Action Plans based on audit findings.
• Support and coach teams during supplier communications and monitor Supplier Relationship Management (SRM) quality metrics.

Certifications / Education & Professional Experience Required

• Minimum 3 years tertiary qualification in Quality Management or related degree
• Minimum 6 years of relevant experience in metrology, sampling, quality inspection and/or purchasing/warehousing
• Proven experience in assessments/audits
• Extensive knowledge in the application of ISO requirements

Desired profile and skills

• Excellent command of written and spoken English; French is a plus
• Advanced computer skills (Word, Excel, Power Point, Databases), fluent internet user
• Able to write clear and concise documents and assess legal aspects of supplier/manufacturer capacity
• Precise with keen eye for details, rigorous with high sense of confidentiality and integrity
• Independent with sense of responsibility and initiative
• Analytical and organizational skills
• Team spirit and good communication skills with a customer focus orientation
• Staff supervision and management skills
• Able to travel for short support missions within the region

What we offer

• Rewarding work in a humanitarian and multicultural environment
• Attractive social benefits
• Hybrid working model - 3 days mandatory on-site presence

Additional information

• Type of role: Quality Technician
• Working rate: 100%
• Location: Belgrade Global Hub (Tresnjinog Cveta 1, Belgrade)
• Job level: B3
• Length of assignment: Open-ended contract
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or a valid work permit in the Republic of Serbia)
• Application deadline: 7/7/2026

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

If you are interested in this position, please send us your CV / Motivation letter in English. Only shortlisted candidates will be contacted.

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.