Region: Africa
Contract type: National
Published: Sep 30, 2026
Closing date: Oct 9, 2026
Purpose of the Role
Provide safe, confidential, and survivor-centred GBV case management services in line with approved procedures, ensuring appropriate referrals, follow-up, and access to essential services.
Key Responsibilities
- Manage an agreed caseload, including assessment, safety planning, referrals, follow-up, and case closure.
- Ensure informed consent, confidentiality, non-discrimination, and respect for survivors’ choices.
- Provide supportive listening and basic psychosocial support within the scope of competence.
- Facilitate safe and timely referrals to health, mental health, legal, and other services based on survivor needs and wishes.
- Identify urgent safety concerns and seek appropriate supervision and specialist support.
- Provide technical guidance to the assistant and escalate complex cases to the designated supervisor.
- Maintain updated referral pathways and ensure continuity of services during field visits, access interruptions, and handovers.
- Maintain secure and confidential case records using approved systems and procedures.
- Report aggregated service information and gaps without identifying survivors.
- Follow safeguarding, PSEA, Code of Conduct, and information-management requirements.
Experience and Technical Competencies
- Degree in Social Work, Psychology, Social Sciences, or a related field; relevant diploma with substantial experience may be considered.
- Minimum 2 years of relevant GBV response or protection experience, including direct survivor-centred case management.
- Practical competence in GBV case management, informed consent, safety planning, confidential documentation, and safe referrals.
- Experience working with women and adolescent girls in humanitarian settings and coordinating with health, psychosocial, and child-protection services.
- Ability to mentor an assistant, recognise limits of competence, and seek specialist support.
- Competence in Microsoft Word, Excel, and email.
- Willingness and ability to travel to remote locations under approved security arrangements.
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees; please refer to our website.
