Protection Associate (Assessments and Referrals)

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

The International Organization for Migration (IOM) in Libya has been operating in the country since 2006, supporting the Government of Libya and affected communities through a comprehensive range of humanitarian, stabilization, and migration management activities. IOM Libya’s work focuses on providing direct assistance and protection to migrants, internally displaced persons, returnees, and host communities, while strengthening national capacities in areas such as migration governance, border management, health, mental health and psychosocial support, displacement tracking, and voluntary humanitarian return. Through close coordination with national authorities, UN agencies, donors, and civil society partners, IOM Libya contributes to saving lives, promoting humane and orderly migration, and supporting recovery and longer‑term solutions across the country.

Under the overall supervision of the Senior Protection Coordinator and the direct supervision of the National Protection Officer (VHR), the Protection Associate (Assessments and Referrals) assists in the implementation of pre-departure activities in line with IOM procedures, supporting the collection and processing of migrants’ information in an orderly and timely manner before departure to facilitate their return and reintegration process afterwards.

Responsibilities

1.Receive and process referrals from multiple entry points, including consoler support, detention centers, embassies, hotline, and other IOM units and receiving missions.
2.Conduct AVM screening activities for all received and referred migrants, supporting the accurate collection of biodata, documentation, and protection screenings in line with established SOPs.
3.Categorize cases into Assisted Voluntary Return (AVR) or Assistance to Vulnerable Migrants (AVM), following established procedures for case classification and documentation prior to case processing.
4.Input and update assessments in MiMOSA with complete supporting documentation, photographs, and required country-specific forms, in line with established data entry procedures.
5.Review and verify paperwork for single-headed families to support eligibility and compliance checks with IOM requirements; upload all necessary documents to MiMOSA after cross-checking for accuracy.
6.Refer cases promptly and correctly to relevant IOM units or external partners (Medical, MHPSS, Specialized Protection, Consular Support), to support the provision of appropriate assistance.
7.Support timely and accurate follow-up on all referred cases using MiMOSA’s reporting functions, maintaining up-to-date records and documentation.
8.Arrange with the AVM unit for clearance of vulnerable cases prior to the handover of the Travel Ready cases, to further complete the VHR process.
9.Support the handover of all travel-ready cases to the VHR Pre-Departure Case Management Team only once required documentation have been completed.
10.Conduct field missions to embassies, detention centers and other locations as required for assessments and assistance.
11. Maintain comprehensive and up-to-date case records for all assigned caseloads, including timely data entry and reporting support.
12.Maintain adherence to protection principles, confidentiality, and dignity throughout the assessment and referral process.
13.Participate in joint information sessions with migrants alongside UNHCR available assistance options, rights, responsibilities, and available services.
14. Follow the nationality-specific information-sharing requirements in terms of data collected, documented, and updated (e.g., Ethiopian GOE lists, Syrian declaration forms, Syria Tracker sheet, JC shared sheet).
15. Keep track of all cases who have been provided information jointly with UNHCR, who has opted for IOM and who has opted for UNHCR, and support follow-up cases interested in returning to these countries and track completion of the required procedures.
16.Upload all records, signed forms, and requirments are uploaded to MiMOSA for each case.
17.Conduct routine checks of cases prior to Travel Ready status, including review of documentation, assessments, and MiMOSA entries.
18.Support quality checks prior to handed over of travel-ready cases, including review of documentation, system entries, data and referrals.
19.Support the handling and documentation of no-show cases, maintaining records related to travel documents through liaison with the Consoler Support Team.
20.Contribute to daily and weekly reporting by highlighting case quality indicators and documenting corrections made.
21. Perform other duties as assigned in line with the operational needs of the Migrant Protection Unit.

Qualifications

Required Qualifications and Experience

Education

• Bachelor’s degree in political or social sciences, Development Studies, Human Rights, International Relations, Law or a related field from an accredited academic institution with three years of relevant professional experience; OR
• High school diploma with at least five years of relevant working experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Previous working experience with NGOs or international organizations is an advantage;
• Demonstrate accuracy in handling and reporting data.
• Strong computer skills.

Skills

• At least an intermediate level of MS office skills;
• Strong organizational skills;
• Good communication skills.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in English and Arabic is required. Working knowledge of French is an advantage

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies