Project Delivery Specialist- Utility Strengthening Project

Project Delivery Specialist- Utility Strengthening Project
Contract type: Fixed term, Full time – 37.5 hours per week
Location: WaterAid Bangladesh, Utility Strengthening Project, Chattogram
Salary: Monthly gross salary BDT 133,500/- with excellent benefits (Flexible for successful candidates with strong track record and demonstrated credentials).

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the teamThe project team will support CWASA to enhance safe water access in Chattogram through three core areas: expanding inclusive water services, enhancing utility performance and strengthening the enabling environment. Key interventions include installing different water supply technologies, , improving water quality monitoring, reducing non-revenue water and introducing innovations like digital metering, CRT and mobile apps. The team also facilitates policy advocacy and knowledge sharing to replicate best practices and influence sector strategies.

The team will be a blend of technical, administrative and community engagement roles, design to deliver high-impact results while maintaining alignment with WaterAid’s organizational standards and strategic priorities.

About the role

The Project Delivery Specialist will support planning, design, and supervision of water infrastructure interventions under the Utility Strengthening Project in Chattogram. These interventions include pipeline extensions, decentralized systems, water ATMs, Reverse Osmosis (RO) units, and smart monitoring solutions. The role is vital in ensuring that all engineering outputs are technically robust, climate-resilient, and delivered on time within established quality standards. The Specialist will work closely with project officials from CWASA and collaborate with other sections—including Engineering, Finance, Revenue, Sales and IT—to ensure timely project delivery. S/he will also be responsible for collaborating with WaterAid’s internal support teams to establish a structured and responsive grievance redress and customer complaint management system, as well as a Crisis Response Team (CRT). Furthermore, the Specialist will lead multiple interventions to reduce Non-Revenue Water (NRW) in a designated zone and promote eco-friendly packaged water. In addition, by working closely with CWASA, contractors, and community stakeholders, the Specialist will strengthen service delivery systems. S/he will be responsible to integrate innovation, improving operational efficiency, and promoting inclusive, customer-responsive, and sustainable urban water services aligned with WaterAid’s strategic objectives.

In this role, you will:

• Support the design and planning of water infrastructure systems such as pipelines, RO units, ATMs, and decentralized solutions, including preparing technical drawings, BOQs, specifications, and feasibility studies.

• Lead to establish a structured and responsive grievance redress and customer complaint management system, as well as a Crisis Response Team (CRT)

• Lead multiple interventions to reduce Non-Revenue Water (NRW) in a designated zone and promote eco-friendly packaged water.

• Supervise construction activities, ensuring contractors comply with design, safety, and quality standards, while monitoring progress and resolving technical issues.

• Conduct regular site inspections to ensure quality and regulatory compliance, and support procurement by reviewing technical specifications and evaluating bids.

• Coordinate with CWASA authority , contractors, and communities to ensure smooth project implementation and address local needs.

• Provide technical guidance to field teams and participate in coordination and technical meetings.

• Prepare and maintain technical reports, progress updates, operational guidelines and documentation to support audits, evaluations, and donor reporting.

The responsibilities outlined above may be subject to periodic review and revision in consultation with the line manager.

Our benefits

• Festival bonus
• Provident fund
• Gratuity
• Life insurance for self, health insurance for self, spouse and children
• Cell phone allowances etc. are applicable as per policy provision.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !