Principal, Agile Delivery Manager- Digital Workplace

Requisition ID 36057 Office Country Bulgaria Office City Sofia Division Information Technology Contract Type Fixed Term Contract Length 3 years Posting End Date 13/07/2026

Purpose of Job

The Principal is responsible for defining the strategy and leading the implementation of their specialism across delivery teams in Digital Workplace, the department and customers. The roles core focus is to enable engineering teams to operate as efficiently and effectively as possible in line with and in order to deliver maximum value to our business.

The Principal is responsible for leading delivery teams, working cross functionally across the department and with the business to implement and develop standards, foster a unified approach, and leverage agile values, principles, and practices.

The role facilitates an environment conducive to the success of engineering teams and is accountable for the strategy and delivery of their specific departmental and business strategies.

The role constantly innovates and leads the creation of a product and delivery mindset, ensuring high levels of engagement, effective adoption of business change with internal teams, business stakeholders and external partners.

Accountabilities & Responsibilities

• Lead and take ownership of complex, cross-functional IT delivery programs across multiple squads, ensuring alignment with organisational technology strategies and objectives.
• Manage Agile delivery processes, balancing flexibility with necessary controls to ensure on-time, within-scope delivery of IT solutions that meet business value and technical outcomes. Empower teams to collaborate, adapt, and drive delivery efficiency while maintaining a focus on delivering high-impact technology solutions.
• Build and manage relationships with senior IT and business stakeholders, instilling a Product mindset, and ensuring clear communication on delivery goals, progress, risks, and outcomes. Effectively manage expectations and ensure alignment on scope, timelines, and key milestones, with a primary focus on Agile delivery and secondary considerations for Waterfall structures when required.
• Lead by example, mentoring and coaching team members on Agile delivery best practices, continuous improvement, and Agile maturity. Foster a culture of collaboration, self-organisation, and agility, while maintaining flexibility to apply Waterfall techniques where necessary for certain IT projects with more rigid requirements.
• Identify and implement improvements to Agile delivery practices across multiple squads, enabling the scaling of Agile methods to achieve efficiency and effectiveness at the departmental level. Ensure that practices such as Scrum, Kanban, and continuous delivery are adapted and optimised to fit the complexity of large-scale IT delivery efforts, driving cross-team collaboration, consistency, and high-quality output.
• Ensure all aspects of delivery governance are met, focusing primarily on Agile frameworks. This includes managing stage gates, budgets, financial controls, steering group presentations, service design, and service transition as needed in hybrid or large-scale IT projects. Proactively identify, assess, and manage delivery risks and dependencies across multiple IT teams.
• Facilitate the preparation of business cases for IT projects, focusing on clearly articulating scope, benefits, costs, and risk mitigation strategies. Develop timelines, delivery models, and resource allocation plans that prioritise Agile methods.

Knowledge, Skills, Experience & Qualifications

Education and Qualifications

• The Delivery Manager must possess proven experience in delivering complex initiatives across the full spectrum of Digital Workplace capabilities. This includes technologies and tools such as Microsoft 365, M365 Copilot, Robotic Process Automation (RPA), digital devices (end user devices such as laptops and mobile devices). The role requires managing both projects and BAU activities that span critical areas like desktop services, M365 platforms, Entra ID, email hygiene, SharePoint storage, Microsoft Teams telephony, and overall cloud infrastructure security. In addition to technical delivery, the position demands strategic oversight and cross-functional collaboration to ensure seamless integration and adoption of Digital Workplace solutions.
• Expert understanding of Agile methodologies (Scrum, Kanban, SAFe, etc.), with significant experience in leading complex, cross-functional technology delivery programs and projects, ensuring alignment with business strategies and objectives.
• In-depth knowledge of Waterfall and hybrid adaptive delivery and governance frameworks, enabling the integration of these practices within Agile delivery to meet organisational needs and balance flexibility with necessary controls.
• Excellent leadership and communication skills, enabling strong engagement with senior stakeholders across business and technical teams. Skilled in translating complex project information to both technical and non-technical audiences.
• Experience in risk and dependency management, proactively identifying and mitigating delivery risks across multiple teams.
• Expertise in stakeholder management and expectation setting, ensuring clear communication on project scope, timelines, and progress, balancing Agile flexibility with the organisational need for control and visibility.
• Extensive experience in Agile delivery, with a strong track record of leading complex, cross-functional programs and projects. Proven success in managing multiple teams, driving delivery outcomes, and collaborating with senior stakeholders.
• Proven experience in managing and scaling Agile practices across an organisation, with a deep understanding of how to apply Agile frameworks to ensure efficiency and effectiveness, especially in large, enterprise-level technology transformations.
• Experience in managing and resolving risks, dependencies, and issues at an enterprise level, using both Agile and Waterfall methodologies to ensure project success.
• Experience in large-scale, cross-functional delivery and the ability to navigate complexity in enterprise environments, managing multiple teams and integrating Agile methods across diverse functions.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).