Terms of Reference (TOR): OpenLMIS Technical Manager Consultant
About VillageReach
VillageReach transforms health care delivery to reach everyone. Guided by a vision of a world where each person has access to the health care they need to thrive, VillageReach works with governments, partners, and communities to strengthen primary health care systems and improve equitable access to health products, services, and information.
VillageReach operates in the Democratic Republic of Congo, Kenya, Malawi, Mozambique, Nigeria, and the United States.
1. Purpose of the Consultancy
VillageReach seeks to engage a qualified OpenLMIS Technical Manager Consultant to provide technical and operational leadership for the implementation, optimization, and support of OpenLMIS in Nigeria.
The consultant will work closely with the National Primary Health Care Development Agency (NPHCDA), implementation partners, and technical teams to ensure effective deployment, support, integration, and sustainability of OpenLMIS within the national digital health ecosystem.
2. Scope of Work
The Consultant will be responsible for the following:
Technical Leadership & System Implementation
- Lead and coordinate OpenLMIS implementation, optimization, and support activities.
- Support system configuration, customization, testing, rollout, and post-deployment support.
- Translate user, business, and Ministry of Health requirements into actionable technical specifications and implementation plans.
- Coordinate integration planning with relevant national health information systems and interoperability platforms.
- Support alignment of country customizations with OpenLMIS Core architecture and standards to maintain system scalability and upgradability.
Stakeholder Coordination & Technical Liaison
- Serve as the primary technical liaison between government counterparts, implementation partners, developers, and support teams.
- Bridge communication and operational gaps between technical and programmatic stakeholders.
- Coordinate issue triage, escalation, troubleshooting, and resolution across helpdesk and development teams.
- Support governance, implementation planning, and sustainability initiatives for OpenLMIS.
Helpdesk & User Support Oversight
- Supervise and guide Helpdesk Officers, including workload coordination, escalation support, and performance monitoring.
- Strengthen helpdesk and support processes, including ticket tracking, documentation, and continuous improvement initiatives.
- Support end-user adoption through technical guidance and structured support mechanisms.
Capacity Building & Documentation
- Coordinate and facilitate user trainings and cascading of program updates to subnational stakeholders.
- Develop and maintain technical and operational documentation, guidance materials, and user support resources.
- Support knowledge transfer and capacity strengthening for government and partner teams.
Monitoring & Reporting
- Track implementation progress, risks, dependencies, and support issues.
- Provide regular technical and operational updates to VillageReach and relevant stakeholders.
- Contribute to continuous improvement initiatives and strategic planning for long-term system sustainability.
3. Deliverables
The Consultant will be expected to deliver:
- Implementation and technical support plans
- System configuration and rollout support documentation
- Requirements gathering and technical specification documents
- Integration and interoperability coordination support
- Helpdesk and escalation management reports
- Training coordination materials and user guidance documentation
- Regular progress and risk updates
