Officer, Communications and Social Media (50%)

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.

IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.

The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

Launched at the UN Climate Action Summit in September 2019, the Risk-informed Early Action Partnership (REAP) brings together 110 partners, governments, international organizations, NGOs, and technical actors, who are at the forefront of Early Warning, Early Action, and Anticipatory Action. REAP is a platform for alignment, influence, and acceleration.

The new REAP 2030 Strategy is the result of a collective effort across this ecosystem. It reflects a shared ambition: A world where people are resilient to the climate crisis because risk-informed early action is taken wherever and whenever it is needed.

To get there, the strategy focuses on what the system actually needs now, not more fragmentation, but coherence, clarity, and scale.

REAP partners agree that only by working together across sectoral silos and involving those at risk, can global ability to act ahead of climate extremes and disasters be strengthened. IFRC hosts the REAP Secretariat at their offices in Geneva, Switzerland, with the Secretariat being fully independent of the IFRC.

Job Purpose

This position will ensure REAP processes, knowledge and impact is shared with the right audience, using the most effective channels in the most engaging, creative ways.

This role will contribute to the implementation of the REAP 2030 Strategy by strengthening the visibility, narrative coherence, and public engagement of the partnership. The position will manage operational communications and lead the end-to-end production of all content, to ensure that the work of REAP and its partners is communicated effectively, strategically, and creatively to different audiences, helping to translate complex knowledge, policy discussions, and partnership progress into compelling narratives that inspire action and collaboration.

Job Duties and Responsibilities

1. Coordinate Operational Communication Activities

• Lead the planning and implementation of REAP’s communications in line with the REAP 2030 Strategy, ensuring coherence with policy priorities, convening moments, and partner-driven agendas.
• Coordinate communication inputs across the REAP Secretariat to ensure alignment between policy, partnerships, knowledge, and external engagement efforts. Support the design and delivery of high-level communication around key convenings (e.g. Board meetings, policy dialogues, global and regional events), ensuring clear messaging and visibility of outcomes.
• Ensure communication activities contribute to REAP’s role in sensemaking, translating complex insights into accessible communication narratives that influence policy at different levels.

2. Coordinate Social Media and Visual Presence

• Own the end-to-end social media lifecycle: conceptualise, write, design and publish content across REAP’s platforms.
• Manage and implement REAP’s social media strategy to strengthen visibility, influence, and engagement across key audiences (policy-makers, practitioners, donors, and partners etc).
• Develop and maintain a consistent digital voice and visual identity that reflects REAP’s role as a partnership, highlighting collective achievements, partner contributions, and system-level impact.
• Coordinate with partners to amplify key moments, campaigns, and announcements, ensuring coherence and mutual reinforcement across platforms.
• Monitor social media performance and engagement trends, providing insights to refine strategies and improve reach and impact.
• Ensure timely and strategic use of social media during key global policy moments (e.g. G7, UNGA, COP, EW4All milestones) to support REAP’s policy influence and financing objectives.

3. Produce Communication Content

• Act as the primary producer for all communication outputs: Write compelling copy (blogs, newsletters, web content), produce short-form video content (reels, explainers, event highlights), and design basic supporting visual assets in-house or manage external service providers.
• Showcase collective progress, lessons learned, and impact across the partnership, through diverse media formats, including visual storytelling.
• Work closely with the Senior Officer, Knowledge and Policy Insights to transform evidence, meta-analysis, and insights into accessible and actionable communication outputs.
• Ensure all content is clear, concise, and tailored to target audiences, maintaining high standards of quality and consistency across all communication channels.

Duties applicable to all staff

1. Work actively towards the achievement of the REAP 2030 strategy mission and vision.
2. Abide by and work in accordance with REAP and the Red Cross and Red Crescent principles.
3. Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Education

Required

• University/bachelor’s degree in relevant field of communications.

Preferred

• Post-graduate degree in relevant field of communications.

Experience

Required

• 3 years of experience in communications.
• 3 years track record in social media management, content creations, engagement and monitoring.
• Proven ability to translate knowledge into accessible and engagement communication products.
• Experience in developing communication products.
• Excellent communication skills – written and verbal.
• Ability to work with sensitive issues in a multicultural environment and with virtual or/and dispersed teams.
• Well organized, able to work under pressure and manage priorities within deadlines for timely delivery.
• Strong interpersonal skills and good judgment.

Knowledge, Skills and Languages

Required

• Proficiency in Communication tools (Adobe Creative Suite, Canva, or similar). Management of social media channels.
• End-to-end content production.
• Basic graphic design.
• Basic proficiency with video editing (CapCut, Premiere Pro, or similar).
• Ability to work with minimum supervision.
• Ability to work effectively with, and in, inter-disciplinary teams.
• Attention to detail and focus on the delivery of results and accountability.
• Proven good judgment and ability to work with complete integrity and confidentiality.
• Excellent communication skills – written and verbal.
• Ability to work with sensitive issues in a multicultural environment and with virtual or/and dispersed teams.
• Well organized, able to work under pressure and manage priorities within deadlines for timely delivery.
• Strong interpersonal skills, good judgment, and maturity.
• Demonstrated core proficiency in (a) digital communication & collaboration, (b) basic digital content creation, (c) digital safety & security, (d) data literacy, and (e) problem solving with technology (including responsible use of AI assistants.

Languages

Required

• Fluent spoken and written English.

Preferred

• Good command of another IFRC official language (French, Spanish or Arabic).

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies: Coordination, Proactivity, Communication; Collaboration and teamwork; Judgement and decision making; Creativity and innovation; Building trust.

Application Instruction

Please submit your application in English only.