Officer, AM R&M Support

Requisition ID 36778 Office Country United Kingdom Office City London Division Office of the Secretary General Contract Type Short Term Contract Length 11 months Posting End Date 23/06/2026

Purpose of the Job

The Registration and Marketing Support Officer’s tasks are to provide support to Registration team with the invitation, accreditation and registration of Annual Meeting (AM) participants; to support the implementation of the new registration and Marketing platform; to support EBRD staff with flagging and registration queries.

This role will also support the Marketing and Sponsorship team by updating the website content on an ad-hoc basis. Researching the Host Country culture and heritage and producing a promotion page on the website. This role will be supporting the team onsite by setting up and managing push notifications and MyEBRD app support to participants.

The role requires relevant experience in customer service, events and data entry and analysis and close working collaboration with the rest of the AMPEM unit, events’ organisers and general Bank’s staff.

Accountabilities and Responsibilities

Pre-AM

• Support the set-up and testing process of the registration and marketing platform.
• Assist the Bank’s staff with the flagging process.
• Process invitations of AM participants via the registration system.
• Process accreditation of new participants, ensuring strict accreditation criteria are applied across all categories and escalate with OCCO when integrity check results are questionable.
• Monitor the AM information email address and answer AM-related queries of the Bank’s staff.
• Produce reports on demand.
• Research facts related to the Host Country culture and heritage as material to promote the country on the website, newsletters, social media and other marketing channels.
• Propose content and structure for the Host Country page on the AM website.
• Update the Annual Meeting website as required based on the team and programme needs.
• Setting up push notifications and scheduling them to go out based on the programme of events and in consultation with the Event Management team.
• Contribute to outreach, campaigns, and sponsorship support, including research and coordination with partners.

On-site

• Monitor the AM information email address during the event.
• Send push notifications to manage crowds if required.
• MyEBRD promotion and participants’ support during the live days of the event

Knowledge, Skills, Experience and Qualifications

• University Degree
• Proven experience of and good knowledge in conference or events organising
• Computer literate (latest Windows applications), with emphasis on reports in Excel
• Demonstrated skills in monitoring time-plans and co-ordination with other departments/units and external companies
• Excellent attention to detail
• Ability to operate sensitively in multi-cultural environments and build effective working relationships with clients and colleagues
• Good knowledge of EBRD's procedures and policies is desirable
• Fluent written and spoken English
• Knowledge of French would be valuable
• Effective verbal and written communication skills, including ability to establish rapport with a wide range of clients,
• Good level of numeracy, ability to work with numbers, accuracy and attention to detail essential
• Excellent interpersonal, diplomatic, negotiation, communication, presentation and consensus-building skills
• Strong team player, able to integrate into existing AMPEM team with the ability to work efficiently and cheerfully
• Ability to work calmly under pressure with tight deadlines, whilst retaining accuracy

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).