What we do
The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
Your Role
The Network Engineer plays a critical role in supporting the Technology Foundations component of the ICRC's mission by ensuring the design, implementation, and maintenance of a robust, secure and reliable network infrastructure. This infrastructure connects data centers, regional hubs and field delegations enabling seamless communication and collaboration to support the ICRC’s mandate of protecting and assisting victims of armed conflict and other situations of violence.
They ensure the smooth running of operations in accordance to the defined SLA and take actions to correct in an independent manner. They liaise with various ICT stakeholders (project managers, product owners and external actors) to integrate and support solutions.
Main Activities & Functional Responsibilities
Operation and Evolution
- Design, deploy, and maintain a secure, scalable, and highly available network infrastructure (SD-WAN, ZTNA, firewalls) ensuring uninterrupted connectivity across data centers, regional hubs, and field locations.
- Support real-time and low-latency applications, proactively monitor network performance, availability, and incidents, and deliver 24/7 service in line with operational procedures and on-call requirements.
Collaboration and Support
- Provide support for proprietary and open-source network solutions and assist ICT teams in the field with centrally managed services.
- Resolve incidents and service requests within agreed SLAs/OLAs, proactively manage and monitor ticket queues and backlogs, and guide stakeholders by anticipating needs, solving problems, and advising on relevant technologies.
Automation and Efficiency
- Design, implement, and maintain Infrastructure as Code (IaC) solutions (e.g., Terraform, Ansible) to automate infrastructure provisioning and management, improving operational efficiency, consistency, and scalability.
Security and Compliance
- Monitor and respond to security threats, vulnerabilities, and incidents, perform regular system updates, patching, and maintenance, and ensure adherence to organizational policies, industry regulations, and data protection best practices.
Knowledge Sharing and Documentation
- Provide technical orientation and knowledge sharing on network technologies and solutions, ensuring teams are aligned and capable of effectively using and supporting the infrastructure (implicit documentation and knowledge transfer embedded in support and guidance activities).
Relationships
- Internally, interacts with staff in all ICT units, particularly the ICT Security Expert and the Change Advisers.
- Externally, interacts with ICT service providers and suppliers, the UN, other international organizations and NGOs.
Certifications / Education required
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- Relevant certifications such as CCNP, CCIE, Fortinet NSE or equivalent are highly desirable.
- ITIL, DevOps and Agile (e.g SAFE) certification is an asset.
- Excellent command (spoken and written) of English.
Professional experience required
- Minimum 3 years’ experience in a similar position.
- Experienced in proprietary network components (e.g.: Fortinet).
- Knowledge of ITIL practices and incident management frameworks.
- Understanding about the ZTNA (Zero Trust Network Access) principles and implementation.
- Solid understanding of networking protocols (e.g., TCP/IP, DNS, DHCP, BGP, OSPF) and network security best practices.
- Familiarity with Infrastructure as Code (IaC) tools like Terraform, Ansible. Experience with CI/CD pipelines and DevOps practices.
- Experienced in development & operation processes.
- Experienced in technical support processes.
- Open-source solutions would be considered as an asset (e.g: OPNsense).
What we offer
- Rewarding work in a humanitarian and multicultural environment
- A two-week orientation course and other opportunities for further in-house training
- Attractive social benefits
- Hybrid working model
Additional information
- Type of role: Technical Engineer 1 (801451)
- Working rate: 100%
- Location: Belgrade Global Hub (Tresnjinog Cveta 1, Belgrade)
- Job level: B3
- Length of assignment: Open-ended
- Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or a personal work permit in the Republic of Serbia)
- Application deadline: 25/06/2026
The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.
If you are interested in this position, please send us your CV and motivation letter in English. Only shortlisted candidates will be contacted.
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
