National Information and Communications Technology Officer NO.A

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates as well as external women candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the Chief of Mission (CoM) and direct supervision of the Resources Management Officer (RMO) and in close collaboration with the Regional Information and Communications Technology Officer in Regional Office and the Department of Information and Communications Technology at HQ, the ICT Officer will supervise and coordinate the Information Technology and Communications (ICT) operations in the Country Office (CO).

Responsibilities

1. Supervise and coordinate the information and communication technology unit functions in the Country Office and verify that requirements are addressed in a timely and accurate manner, resources are efficiently allocated in alignment with IOM’s ICT Strategy, policies, and standards.
2. Facilitate ongoing interaction and collaboration with the country office management, unit heads and filed operations to provide appropriate and timely ICT solutions and services.
3. Serve as the main contact for ICT business relationship with entities such as IOM programs, global cybersecurity, government bodies, donors, UN agencies NGOs, ICT service providers and vendors to monitor the coordination and sufficient ICST services, digital innovation, and supply management.
4. Provide technical support for the Country office ICT services, train and prepare the ICT for implementation of strategic initiatives, incident response and provide Tier 1 and Tier 2 support. Escalate complex issues to specialised teams in the Regional Office or ICT foundation as necessary for timely resolution.
5. Contribute to the preparation of Country Office ICT documents, including standard operating procedures, business continuity plan, disaster recovery plan and ICT risk records. Coordinate and monitor service delivery and efficiency, maintaining redundancy and adherence to IOM global ICT SOPs and standards.
6. Participate in service improvement assessments and recommend enhancements to the Country Office management for optimising and implementing ICT infrastructure and solutions.
7. Liaise with the CO supply chain unit for provision of ICT service and check the technical specifications for procurement and provision of ICT related equipment and supplies to verify they meet ICT standard and policies.
8. Collaborate with ICT Information Security Unit at Headquarters and act as the first line of cybersecurity defence and incident responder in the CO. Facilitate the implementation of security controls and compliance with IOM’s global cybersecurity program, donor requirements, and operational standards.
9. Represent the country office in UN ICT working groups and participate in inter-agency discussions and initiatives.
10. Perform such other relevant duties as may be assigned

Qualifications

Required Qualifications and Experience

Education

• Master’s degree in Computer Engineering Computer Science, Information Management, Information Technology, or a related field from an accredited academic institution with relevant professional experience; or,
• Bachelor degree in the above fields with two years of relevant professional experience.

Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft Azure certifications, Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in overseeing and management of the implementation and administration of Microsoft Windows and Serverless networks environment (LAN/WAN) and first-level network/desktop support in a large international organization is required;
• Experience in supervisory role and management of ICT functions in an international organization or an international agency in a field location; supporting emergency, complex/post-conflict Country Office;
• Experience in planning, design, development, implementation, and maintenance of computer information systems;
• Knowledge and demonstrated experience in cybersecurity compliance and security implementation and maintenance, database information systems and data processing tools. Knowledge of web-based development and other development tools and reporting, including future projections on the potentials of current and new technologies;
• Good knowledge and experience in Microsoft 365 cloud-based applications and technologies; and,
• Experience providing policy advice to senior managers on systems development in a changing business environment and the implications of various alternatives, on business applications planned for future needs and other related issues.

Skills

• Good oral and written communication skills; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively is essential;
• Good knowledge of Windows Operating System, Network\Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, VoIP, MS Office 365 apps, Antivirus Software, and utilities;
• Good knowledge of web-based development, geographical information systems, and/or mapping tools would be a distinctive advantage;
• Demonstrated ability to work with minimal supervision and demonstrate a high level of initiative, perseverance, and professional commitment to achieve high-quality results;
• Demonstrated ability to handle confidential data in a professional, responsible and mature manner; and,
• Demonstrated ability to train individuals, to work effectively and harmoniously with colleagues within a team from varied cultures and professional backgrounds.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

REQUIRED

For this position, fluency in English and french is required (oral and written).

DESIRABLE

Working kwnoledge of Arabic is an advantage

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies