Microsoft 365 Platform Specialist (P3)

This selection exercise may be used to generate a roster of pre-approved candidates to address future staffing needs for similar functions in any of the Departments and Offices of the Organization.
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA's desktop computing environment, delivery of the IAEA's IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.

Main Purpose

The Microsoft 365 Platform Specialist leads the design, implementation, governance, and continuous improvement of Microsoft 365 services across the organization. The role ensures that Microsoft 365 workloads, including Power Platform (Power Automate, Power Apps, Copilot Studio), Power BI, Microsoft Teams, OneDrive for Business, and SharePoint Online, are configured, integrated, and optimized to meet evolving business needs, enhance collaboration, and support secure digital transformation.

Role

The Microsoft 365 Platform Specialist is:
• A technical specialist, responsible for the architecture, configuration, and lifecycle management of Microsoft 365 services, ensuring alignment with enterprise IT standards and business objectives.
• A governance enabler, defining and enforcing policies, security controls, and compliance frameworks for Microsoft 365 workloads in collaboration with cybersecurity and IT governance teams.
• A solution architect, designing and delivering scalable, secure, and user-centric digital solutions; Translating organizational needs into robust Microsoft 365 solutions that enhance productivity, collaboration, and compliance.
• A mentor and collaborator, supporting knowledge transfer, guiding junior staff, and engaging with stakeholders across departments to drive adoption, innovation, and continuous improvement.

Functions / Key Results Expected

• Design, configure, and optimise Microsoft 365 workloads, ensuring alignment with organizational goals and standards, best practice security, and IT architecture standards.
• Define and implement governance policies, security controls, and lifecycle management practices for Microsoft 365 services.
• Architect and deliver advanced solutions using Power Platform, Power BI, SharePoint Online, and Teams, including integrations with third-party systems.
• Monitor Microsoft’s roadmap and proactively manage the adoption of new features, ensuring readiness and minimizing disruption.
• Provide expert-level support and guidance to internal clients and IT teams, resolving complex issues and ensuring service continuity.
• Develop and maintain technical documentation, governance artifacts, and reusable templates to support standardization and knowledge sharing.
• Lead or contribute to cross-functional projects involving Microsoft 365, including migrations, upgrades, and digital transformation initiatives.
• Mentor and support junior staff, fostering a culture of continuous learning and innovation within the Microsoft 365 Centre of Excellence.

Competencies and Expertise

Core Competencies(Competency Framework)

NameDefinition CommunicationCommunicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving ResultsTakes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. TeamworkActively contributes to achieving team results. Supports team decisions. Planning and OrganizingPlans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.

Functional Competencies

NameDefinition Client orientationHelps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met. Commitment to continuous process improvementPlans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements. Technical/scientific credibilityEnsures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.

Required Expertise

FunctionNameExpertise Description Information TechnologyData AnalysisAI and Copilot Integration. Familiarity with Microsoft Copilot capabilities and integrating AI-driven features into business processes. Understanding of data analysis within Microsoft 365 tools. Information TechnologySystems AdministrationDeep understanding of Microsoft 365 services (Teams, SharePoint Online, OneDrive, Power Platform, Power BI). Ability to design and implement integrated solutions including secure identity management with MS Entra ID and Conditional Access.

Asset Expertise

FunctionNameExpertise Description Information TechnologyCloud computingExperience in administering enterprise cloud systems and troubleshooting IT incidents. Skilled in automation and integration using PowerShell, Microsoft Graph, REST APIs, and connecting with systems like ServiceNow. Information TechnologyComputer OperationsEndpoint and Device Management. Proficiency in Microsoft Intune and Endpoint Manager for device security and access control. Knowledge of Microsoft 365 licensing models and strategies for cost optimisation. Information TechnologyIT SecurityStrong knowledge of security best practices and information security principles for Microsoft 365. Expertise in governance frameworks, data protection policies, and compliance controls. Information TechnologyProject ManagementExperience in leading IT projects using methodologies such as ITIL, PMP, or PRINCE2, with a focus on change enablement and stakeholder engagement.

Qualifications, Experience and Language skills

• Bachelor's Degree in Software, IT Engineering or a related field (such as information management, electronic engineering or computer science).
• Internationally recognized certification of Project Management such as PMP or Prince2 is required.
• A minimum of 5 years of relevant experience in administering and supporting Microsoft 365 services in an enterprise environment.
• Internationally recognized certification of Information Security is desirable.
• Microsoft certification for software development/design using Microsoft platform related tools.
• Proven experience in configuring and managing Microsoft 365 workloads, including Power Platform, SharePoint Online, Teams, OneDrive and copilot Agent.
• Experience in implementing governance policies, security configurations, and compliance controls within Microsoft 365.
• Familiarity with scripting and automation using PowerShell, Microsoft Graph, and REST APIs.
• Experience in supporting user adoption, training, and documentation for Microsoft 365 tools.
• Knowledge of ITIL-based service management practices is desirable.
• Microsoft certifications such as Microsoft 365 Certified: Teams Administrator Associate, Power Platform Functional Consultant Associate, or equivalent are considered assets.
• Excellent oral and written command of English.
• Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $71335 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 40162*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks' annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/professional-staff/conditions

General Information

• The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.