Marketing Cloud CRM and Communications Consultant

JOB DETAILS

Type of contract : Consultant Contract

Level : Level 1 - Junior

Hiring Unit : Education Sector (ED)

Duty Station : Paris

Work location : On site

Duration of contract : 11 months

Hiring open to : External candidates

Application deadline (Midnight UTC+1 Time) : 10/07/2026

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

OVERVIEW

Background
The Global Education Monitoring Report (or GEM Report) is an editorially independent, authoritative, and evidence-based annual report that monitors progress in education in the Sustainable Development Goals (SDGs). The Report is funded by a group of governments, multilateral agencies and foundations and published annually by UNESCO to serve the international community. It is widely recognised as an indispensable technical and advocacy tool supporting the achievement of SDG 4, which aims to ensure “inclusive and equitable quality education” and promote “lifelong learning for all” by 2030. With its mandate, established in the Incheon Declaration of the World Education Forum in May 2015, the annual GEM Report series identifies effective education policies and analyses major education related themes.

ASSIGNMENTS

Duties and responsibilities

The GEM Report seeks to further strengthen and optimize its Salesforce CRM ecosystem to support evolving strategic and communications objectives. This includes more effective use of the existing contacts database and Salesforce Marketing Cloud to improve engagement, segmentation, and reporting.

To this end, the GEM Report requires a Salesforce Administrator to implement, maintain, and refine platform configurations and workflows, ensuring the system remains fully functional, secure, and aligned with operational and project requirements.

Working under the guidance of the Project Officer for Web and Social Media, the consultant will also support related digital communications initiatives as required. The consultant is expected to perform their duties on-site at the UNESCO office in Paris.

In particular, the individual specialist will:
a. Salesforce database organization and data integrity
• Review and assess the current structure and condition of the Salesforce database.
• Identify, document, and address data inconsistencies, duplicate records, and errors.
• Clean and deduplicate records in line with best practices.
• Ensure contacts are accurately linked to their respective organisations.
• Carry out ongoing data cleaning and quality assurance activities.
• Establish and document guidelines and processes to support ongoing database integrity and governance.

b. Marketing Cloud and Salesforce CRM support
• Support the configuration and optimization of campaigns, reports, and dashboards in Salesforce and Marketing Cloud to meet the GEM Report team’s needs.
• Update and refine the Salesforce user interface as required.
• Manage event registration and sign-up processes through Salesforce CRM and Marketing Cloud automation tools.
• Develop and manage automated email journeys and communication workflows.
• Meet regularly with the internal teams to troubleshoot CRM-related issues and provide ongoing technical and operational support.
• Provide guidance on best practices for effective use of Salesforce CRM and Marketing Cloud.
• Develop user documentation and deliver training sessions for marketing and CRM-related tasks, as needed.

Long Description

c. Communications support
• Provide translation support into French, as required.
• Create and adapt email communications in multiple languages.
• Support editing and production of video content for communications purposes.
• Contribute to updates and maintenance of the GEM Report Wikipedia page, including adding references and citations where appropriate
• Research and identify methods to improve GEM Report content visibility on AI tools.
• Contribute to broader communications activities in support of the GEM Report team, as needed.
• Undertake any other communications-related tasks as required.

d. Technical guidance and support
• Provide guidance on best practices for effective use of Salesforce CRM and Marketing Cloud.
• Develop user documentation and deliver training sessions for marketing and CRM-related tasks, as needed.

CONTRACT DURATION

11 months

DELIVERABLES

1. Maintain and clean the Salesforce database; identify and resolve duplicate records and data inconsistencies; provide ongoing Salesforce Marketing Cloud and CRM support.
2. Continue database cleaning and quality assurance activities; support email automation workflows and campaign management; provide multilingual email communications support and French translations, as required.
3. Support Salesforce Marketing Cloud campaigns, dashboards, and CRM integrations; manage event sign-up processes and CRM-based communication workflows; support AI-assisted website content updates.
4. Update and refine the Salesforce user interface; continue data integrity and governance activities; provide ongoing technical troubleshooting support.
5. Develop, update, and finalize user guides and training documentation related to Salesforce CRM and Marketing Cloud processes; deliver training support to the GEM Report team, as needed.
6. Conduct routine CRM data quality reviews and clean-up activities; support automated email journeys and campaign implementation across platforms and languages.
7. Support communications-related activities, including editing and production of video content, website updates, and multilingual email creation, and CRM support.
8. Contribute to updates and maintenance of the GEM Report Wikipedia page, including identifying and adding references and citations where appropriate; continue CRM and Marketing Cloud support activities.
9. Ensure ongoing maintenance and optimisation of Salesforce Marketing Cloud and CRM integrations; continue regular coordination and troubleshooting meetings.
10. Conduct final database review and clean-up activities; update CRM processes and user documentation as required; provide support for event communications and automation workflows.
11. Submit final updated guidance materials and handover documentation covering Salesforce CRM, Marketing Cloud workflows, communications processes, and database governance procedures; provide final ad-hoc support to the GEM Report team.

COMPETENCIES - Core (C) & Managerial (M)

• Communication (C)
• Accountability (C)
• Innovation (C)
• Knowlegde sharing and continuous improvement (C)
• Planning and organizing (C)
• Results focus (C)
• Teamwork (C)
• Professionalism (C)

For detailed information, please consult the UNESCO Competency Framework.

REQUIRED QUALIFICATIONS

EDUCATION

Completed secondary, technical or vocational school

WORK EXPERIENCE

• A minimum of 2 years of professional experience in email marketing and communications.
• Proven experience in CRM support
• Proven experience in database management

Long Description

SKILLS AND COMPETENCIES

• Excellent communication skills.
• Excellent project management skills and ability to manage competing priorities.
• Strong interpersonal skills with demonstrated ability to work and maintain effective working relationships within a multicultural environment.
• Problem-solving skills.

TECHNICAL KNOWLEDGE

• Excellent skills in Marketing Cloud.
• Demonstrated ability in CRM troubleshooting.
• Proficiency with video and photo editing tools.
• Knowledge of internet, social media, SEO and web technologies.

LANGUAGES

Excellent knowledge of English

APPLICATION PROCESS

Please upload the following documents into one single PDF file:
1) an updated curriculum vitae
2) a technical proposal including an approach and methodology for the assignment (1-2 pages)
3) a financial proposal: The amount to be charged for the assignment period from 1 July 2026 to 31 May 2027, which should be quoted in US dollars, GBP or Euros as a monthly fee.

SELECTION AND RECRUITMENT PROCESS

Please note that all candidates must complete an on-line application and provide complete and accurate information, by the above deadline.

To apply, please visit the UNESCO Careers website. No modifications can be made to the application once submitted.

The process may include pre-recorded video interviews and/or written assessments, interviews with a Panel, as well as reference checks. In addition, candidates may be requested to provide additional information which may be pertinent to the position’s qualifications.

Please note that all candidates, whether selected or not, will be informed of the outcome of their application in due course.

Short-listed candidates may also be added to Talent Pools; subject to their consent (i.e. Data Privacy Statement).

ADDITIONAL INFORMATION

• UNESCO recalls that paramount consideration in the appointment of personnel shall be the necessity of securing the highest standards of efficiency, technical competence and integrity.
• UNESCO applies a zero-tolerance policy against all forms of harassment.
• lndividuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply.
• All applications will be treated with the highest level of confidentiality.
• The statutory retirement age at UNESCO is 65 years.
• UNESCO does not charge a fee at any stage of the hiring process.