Mailroom & Logistics Support Clerk (Part-time 50%)-External

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Office/Unit/Project Description

The United Nations Campus in Bonn is home to 27 UN organizations, agencies, and convention secretariats, collectively referred to as UN Bonn. The Common Services Unit (CSU) is responsible for joint management of premises, safety and security, mailroom and logistics, host country liaison and conference support services. CSU operates under the United Nations Volunteers (UNV) programme and is funded by all UN agencies present in Bonn.

Reporting to the Campus Operations Associate, the Mailroom & Logistics Support Clerk provides operational support to CSU, with a primary focus on mailroom and logistics operations, and additional support to the UN Bonn merchandise shop and other activities as required.

Scope of Work

• Provision of mailroom and pouch services: Receive, register, sort and distribute incoming mail and shipments; process outgoing shipments; maintain records; coordinate delivery and liaise with service.
• Provision of logistics and operational support: Support receipt, storage and movement of goods; assist in logistics operations and security screening; operate logistics equipment in line with safety standards.
• Physical handling and operational duties: Perform regular physical work including lifting, carrying, loading/unloading and movement of parcels and equipment; ensure safe handling practices.
• Administrative and reporting support: Maintain logs, tracking systems and support cost recovery and reporting processes.
• Support to UN Bonn merchandise shop: Assist with stock handling, inventory management, shipment and basic sales-related logistics.
• Optional and surge support: Provide support to events, conferences and other CSU functions and undertake additional duties as required.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

CORE

Achieve Results

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously:

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination:

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:

• Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion:

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Management of Shipments:

• Knowledge of regulatory frameworks and processes related to management of shipments, including contracting of shipments for staff members who travel on initial appointment, reassignment and repatriation.

Documents and records management:

• Overall document (hard or electronic) management; registry and retention policy including storing and archiving.

Registry & correspondence management:

• Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives

Customer Satisfaction / Client Service:

• Ability Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.

Required Skills and Experience

Education:

• Secondary education