IT Security Engineer

About Us
GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 14 countries across the globe with a dedicated team of personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

Job Purpose

We are seeking an experienced IT Security Engineer to join our IT Services team, this role offers the opportunity to work across a broad range of security activities, from risk management and incident response to strengthening controls and supporting global IT teams.

Reporting to the Global IT Services Manager, you will work closely with internal stakeholders to enhance security practices, respond to emerging threats, and ensure a consistent and robust approach to information security. This is an excellent opportunity for an IT professional with a proactive mindset and a strong willingness to learn and adapt to new challenges.

Information Security & Risk Management

• Support the lifecycle management of information security policies and documentation, ensuring they remain accurate and up to date
• Identify and implement improvements in information security risk management across GOAL’s systems
• Review and recommend security controls, systems, and enhancements to ensure consistent protection across all IT environments
• Investigate and resolve security exceptions, incidents, and alerts as required
• Deliver and manage organisation-wide information security awareness programmes
• Assess the security of new IT products and services, including conducting security assessments
• Provide security input and support to IT projects as required

Global IT Support

• Act as an escalation point for in country IT technicians via email and remote access
• Collaborate with in-country IT teams to resolve cybersecurity issues
• Provide guidance and support to IT teams, SMTs, and users across global offices

Incident Management

• Log, track, and manage cybersecurity incidents through to resolution using the Service Desk system
• Provide timely updates to users and maintain accurate ticket records
• Escalate incidents to relevant internal teams or external partners, ensuring effective handover

Documentation & Reporting

• Document processes and procedures clearly and consistently
• Develop user and support documentation as needed
• Maintain the knowledge base with solutions and updates
• Keep accurate records of hardware and software assets
• Provide regular updates to the IT Services Manager

Requirements:

• Some previous experience in a similar IT services/security role
• Previous experience processing and prioritising IT services tickets
• Ability to adapt to evolving IT environments and learn new technologies
• Experience in managing technology adoption projects
• Ability to write and maintain IT services catalogue documentations
• Strong customer service experience and ability to deal with diverse users
• Microsoft certification or extensive work experience in Microsoft products.

Desirable:

• ITIL certification
• Experience in developing user training materials
• Experience in developing power apps solutions
• CompTIA Security+ certification
• CompTIA Network+ certification

Why Join GOAL?

• Make a real impact by supporting critical humanitarian work.
• Gain global exposure working with in-country IT teams.
• Play a key role in strengthening security across the organisation.
• Grow your skills in a dynamic, purpose-driven environment.

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

We strongly encourage you to apply even if you do not meet every single requirement listed. At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment.hq@goal.ie

GOAL commitment to Diversity, Equity and Inclusion:
GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL
A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding
Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.