IT Operations Associate, SC6, Juba - South Sudan

DEADLINE FOR APPLICATIONS

20 July 2026-23:59-GMT+02:00 Central Africa Time (Juba)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: IT Operations Associate
TYPE OF CONTRACT: Service Contract level 6 (SC-6)
UNIT/DIVISION: Information and communication Technology (ICT/TEC)
DUTY STATION (City, Country): Juba, South Sudan
DURATION: 12 Months (Renewable subject to performance and funding availability)

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The IT Operations Associate will support the delivery, maintenance, and optimization of LAN and WAN infrastructure and voice/data connectivity services at the WFP Country Office in Juba. The role contributes to ensuring reliable, secure, and high-performance network services, and high-quality service delivery enabling both business operations and emergency response activities.

ACCOUNTABILITIES/RESPONSIBILITIES:

With direct report to Foundational IT lead, the incumbent will be responsible for the following duties:
1. Support the installation, configuration, and maintenance of LAN/WAN infrastructure at the Country Office, ensuring reliable, secure, and high-performing network services in line with corporate standards.
2. Monitor, troubleshoot, and resolve network connectivity issues across switching, routing, and wireless environments, ensuring minimal downtime and continuity of business operations.
3. Assist in the deployment, configuration, and ongoing support of WAN and SDWAN solutions to enhance connectivity resilience, optimize bandwidth usage, and improve overall network performance.
4. Maintain and support internet connectivity services, including primary and backup links, while coordinating with service providers to resolve outages and performance issues in a timely manner.
5. Configure and manage IP addressing schemes, VLANs, and network segmentation to support efficient, secure, and scalable network operations.
6. Support the implementation and administration of voice systems, including PBX and IVR solutions, ensuring reliable telephony services, proper call routing, and user provisioning.
7. Assist in the configuration and management of network security infrastructure, including Fortigate firewalls and VPN access, ensuring compliance with WFP IT security policies and standards.
8. Provide second-level technical support for network and connectivity-related incidents and service requests, ensuring timely resolution and effective user support aligned with ITIL service management practices.
9. Maintain accurate and up-to-date technical documentation, including network diagrams, configurations, SOPs, and asset records to support operational continuity and audit readiness.
10. Contribute to infrastructure upgrades, new deployments, and innovation initiatives (e.g., connectivity resilience solutions), supporting testing, implementation, and continuous improvement of IT services at the Country Office.
11. Support procurement processes by contributing to the development and evaluation of technical specifications for connectivity and network-related goods and services, assisting in tender evaluations, and supporting SLA reviews and supplier performance assessments.
12. Occasionally travel to field offices to support infrastructure installation when required
13. Perform other related duties as required.

Page 1 of 2 - Revision July 2026

OTHER POST REQUIREMENTS

1. Support service providers and assure IT service level agreements within delegated Country Office (CO) authority. Draft business cases and justifications for waivers, Note for records (NFRs) and supplier performance evaluations.

2. Design, deploy and maintain LAN, WLAN, and WAN networks, ensuring to follow corporate SDWAN architecture as well as standards for remote office set up.

3. Plan and organize work and write clear and concise technical documentation; communicate effectively orally and handle a large volume of work.

4. Meet strict deadlines and be able to deal patiently and tactfully with people of different nationals from different cultural backgrounds.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: High school and technical certificate in the relevant field is required. First university degree in Electronic or Communications Engineering, Computer Science or Information Technology is desirable.
VSAT, ITIL, Telephony, Radio Communication, Satellite telecommunication and Ms Windows and Computer networking certifications are required.

Experience: At least six years of professional experience in the field of Information Technology and telecommunications, including hands-on experience in LAN/WAN/network administration, connectivity management, and technical support in operational environments. Experience in IT service delivery & user support, network troubleshooting, and implementation of IT infrastructure projects is required.

Knowledge
& Skills:
• Extensive knowledge of wired and wireless computer networks. Cisco networking and security certifications is a requirement.
• Hands-on knowledge of VSAT, emergency telecoms, HF/VHF radios, and telephony systems installation. GVF certification is an added advantage.
• Demonstrated experience in IT service delivery support. ITIL certification is a desirable.
• Demonstrated experience in implementing technology projects.
• Practical knowledge of workflow and business process automation, and Low-Code No-Code technologies will be an added advantage.
• Experience in supervising teams.

Languages: Fluency in both oral and written communication in English is a requirement

Remarks: The recruitment / VA will also serve as a roster for the same or lower grade level and other short-term contract modality or in different duty station in case of future operational need.

Condition for Application: This position is open ONLY for qualified South Sudanese candidates. Female candidates are highly encouraged to apply.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.