IT Operation Assistant (DAS) SC 5, Gambella, Ethiopia

DEADLINE FOR APPLICATIONS

9 August 2026-23:59-GMT+03:00 East Africa Time (Addis Ababa)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
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WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

CONTRACTUAL INFORMATION

Job title: IT Operation Assistant SC5
Grade: Service Contract level 5
Type of Contract: Service Contract
Unit: Tec
Duty Station (City, Country): Gambella, Ethiopia
Duration: Twelve (12) Months
Number of Available Positions: one (1)

This position is advertised only for Ethiopian Nationals

ORGANISATIONAL CONTEXT: This job is found in Gambella Field Office, Ethiopian Country Offices . The Job holders report to a Head of the field office, Unit, Chief or Information Technology Officer.

JOB PURPOSE: The incumbent will support and report on all beneficiary management activities. He/she will provide technical support for the planning and implementation of, beneficiary registrations and distributions end-to-end through Digital Assistance Services (DAS). Provision of Digital Assistance Services will include not only WFP corporate services but also other solutions including interactions with other agencies like UNHCR.
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
1. Work with all stakeholders in the office to understand the business requirements and plan related activities.
2. Support an efficient implementation of programmes, leveraging the DAS platform and other solutions.
3. Capacity building to ensure that the office has the capacity to implement DAS with minimal support from the country office
4. Capacity building for cooperating partners to enable them to support in beneficiary registrations and distributions as needed.
5. Assess cards and equipment requirements to ensure continuous provision to support operations
6. Provide technical support to DAS operations
7. Analyze requirements and plan support for implementation across the country with other stakeholders
8. Participate in meetings with internal stakeholders and service providers to define needs and select appropriate partners for the execution of our DAS operations
9. Work with field offices to prepare and execute DAS implement plans in coordination with all stakeholders.
10. Gather data, analyze and produce compelling reports and dashboard to provide facts about implementations and inform strategic decisions on programmes.
11. Perform other related duties as required
12. Keep abreast of emerging, mature, declining and obsolete IT technologies to participate in the design of IT solutions following best practices and techniques to meet business needs.
13. Coordinate the design and development of new IT solutions and participate in gathering requirements to meet WFP business needs and follow corporate standards.
14. Coordinate quality assurance on IT solutions to ensure compliance with organisational IT policies and procedures.
15. Coordinate, guide and coach the IT solutions development team to build depth of technical expertise across the function and to deliver integrated solutions to quality, time and cost mutually agreed between the business and IT.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.

STANDARD MINIMUM ACADEMICS QUALIFICATIONS:
Education: Completion of secondary school education or University degree in Information Systems, Information Technology, Computer Science, Data Science or other relevant fields.

Experience: At least Five (5) years of work experience in Tec, digital solutions and data management.

Language: Fluency (level C) in English.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.