Intern, Digital Device

Requisition ID 36983 Office Country Bulgaria Office City Sofia Division Information Technology Contract Type Intern Contract Length 12 months Posting End Date 31/08/2026

Start Your IT Career in a Global Technology Environment
The European Bank for Reconstruction and Development (EBRD) is a global, mission‑driven organisation working across more than 40 economies to create real‑world impact through sustainable investments, innovation, and projects that help build stronger and greener futures. By joining our Tech internship programme in Sofia, you will step into an international environment where your ideas and work matter from day one - whether you are supporting digital solutions, collaborating with security experts, or contributing to projects that shape the economies of tomorrow. Join us in Tech Sofia and help us build the future of the EBRD Technology Hub in Bulgaria! It is a place where you learn and kick‑start a meaningful career surrounded by people passionate about making a positive difference.

At EBRD Tech Sofia, we're looking for an Intern, Digital Device to join our Digital Workplace team and gain practical experience supporting a modern technology environment used by colleagues across the Bank. This is an excellent opportunity to build real-world skills in endpoint management, user support, workplace technology, Microsoft 365, and IT operations while working alongside experienced technology professionals in an international organisation.

What You'll Be Doing

Modern Workplace & User Support

• Support colleagues with everyday technology issues, including Windows devices, connectivity, hardware, peripherals, monitors, BitLocker, AV equipment, and workplace technology.

• Assist with troubleshooting and resolving common end-user technology challenges.

• Help ensure an excellent technology experience for local users.

Endpoint Management & Device Lifecycle

• Support Windows device onboarding and provisioning activities.

• Gain hands-on experience with:
  • Microsoft Intune
  • Microsoft Entra ID
  • Device compliance and enrolment
  • Application deployment validation
  • Endpoint lifecycle management

• Contribute to initiatives focused on endpoint standardisation, device management, and MDM migration.

New Starter Onboarding

• Help prepare devices and technology for new joiners.

• Perform readiness checks and support onboarding activities.

• Coordinate with technology teams to ensure a smooth onboarding experience.

IT Operations & Service Management

• Record and manage support activities within ServiceNow.

• Assist with operational reporting, ticket management, and service performance tracking.

• Support hardware asset management, device inventory, and device data quality initiatives.

Technology Projects & Continuous Improvement

• Support Digital Device and Digital Workplace projects.

• Participate in testing and quality assurance activities for new technology deployments, device builds, collaboration tools, and workplace technology changes.

• Help identify opportunities to improve processes and user experience.

Office Technology & Collaboration Tools

• Assist with meeting room technology, Microsoft Teams meetings, AV setups, and event support.

• Help prepare and validate technology for town halls, key meetings, and office events.

• Support the technology setup and ongoing needs of the Sofia Banking Office.

Documentation & Coordination

• Create and maintain support guides, documentation, checklists, and operational procedures.

• Assist with project coordination activities, status tracking, action follow-ups, and dependency management.

• Work closely with Service Desk, Infrastructure, Workplace Technology, and other technology teams.

Need to Have

• Currently studying towards, or recently completed, a degree in:
  • Information Technology
  • Computer Science
  • Engineering
  • Cyber Security
  • Business Information Systems
  • Or a related discipline

• Strong interest in workplace technology, endpoint management, and enterprise IT support.

• Basic understanding of Windows devices and common IT concepts.

• Good troubleshooting and problem-solving skills.

• Strong attention to detail and willingness to learn.

• Good communication skills and confidence working with colleagues and users.

• Ability to work on-site in Sofia as required.

• Fluency in English.

Nice to Have

• Familiarity with Microsoft 365 technologies.

• Knowledge of Microsoft Intune, Entra ID, or endpoint management concepts.

• Experience with IT service management tools or ticketing systems.

• Understanding of hardware asset management and device lifecycle processes.

• Exposure to ServiceNow or similar ITSM platforms.

• Interest in workplace technology, AV systems, collaboration tools, or digital employee experience.

Why You'll Love This Role

Launch Your Technology Career
Gain hands-on experience in a modern enterprise IT environment.

Work with Industry-Leading Technologies
Get exposure to Microsoft Intune, Entra ID, Microsoft 365, endpoint management, collaboration tools, and workplace technologies.

Learn from Experienced Professionals
Work alongside experts who will support your growth and development.

Make a Real Impact
Help deliver technology solutions that support colleagues across a global organisation.

Build Valuable Skills for Your Future
Develop expertise in IT operations, user support, device management, project delivery, and enterprise technology.

Grow Beyond the Internship
Build a strong foundation for careers in Digital Workplace, End User Computing, Infrastructure, Cloud, Cyber Security, and IT Operations.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).