​​Integration Case Worker (Consultant Category A)​

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Project Context and Scope

The role is responsible for providing comprehensive case management and integration support to migrants by assessing needs, developing individualized integration plans, coordinating referrals, and facilitating access to essential services such as housing, healthcare, education, language training, and employment.

Organizational Department / Unit to which the Consultant is contributing

Programs

Responsibilities

Tasks to be performed under this contract

1. Support individualized case management and referral follow-up for migrants, ensuring timely needs assessment, documentation, coordination with relevant service providers, tracking of assistance provided, and regular follow-up to support access to services and progress toward integration outcomes.
2. Provide comprehensive case management services to migrants, including needs assessment, development of individualized integration plans, and regular follow-up to support their social and economic inclusion.
3. Conduct detailed intake interviews to identify clients’ needs, skills, vulnerabilities, and barriers to integration (e.g., housing, employment, language, legal status), and prioritize appropriate interventions.
4. Facilitate access to essential services, including housing, healthcare, education, language training, and employment support, through referrals and coordination with relevant service providers.
5. Assist clients with job readiness, including CV development, interview preparation, skills identification, and referral to job opportunities or training programs in collaboration with employment partners.
6. Track and document client progress against integration plans; regularly update case files and adjust support strategies based on evolving needs and outcomes.
7. Maintain accurate, confidential case records and prepare reports on client outcomes, service delivery, and emerging trends or challenges affecting migrant integration.
8. Advocate on behalf of clients to ensure access to services and fair treatment; support clients in navigating administrative systems and understanding their rights and responsibilities.
9. Deliver orientation sessions and workshops on topics such as local systems and services, labour market access, cultural adaptation, and community participation.
10. Ensure proper management of client data in line with data protection and confidentiality standards; maintain organized and up-to-date case management systems.
11. Build and maintain strong relationships with local authorities, NGOs, community organizations, and service providers to improve coordination and integration pathways for migrants.
12. Gather feedback from clients on services received; identify service gaps and contribute to improving program quality and responsiveness.
13. Work closely with colleagues across sectors (protection, livelihoods, housing, health) to ensure a holistic and coordinated approach to client support.
14. Participate in meetings and conferences; maintain effective liaison and coordination with local authorities, partners, United Nation agencies, intergovernmental and non-governmental organizations, donors and other stakeholders relevant to the project.