Infrastructure Engineering Analyst

Infrastructure Engineering Analyst

Job #: req37046 Organization: World Bank Group Sector: Information Technology Grade: GE Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC,United States Required Language(s): English Preferred Language(s): Closing Date: 6/23/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Business Unit Overview: Digital Workplace Experience (ITSDX)
The Digital Workplace Experience unit delivers end-user computing products and services for the World Bank Group’s global workforce of approximately 30,000 users. The team also designs, delivers, maintains, and advises on audiovisual and videoconferencing systems, while supporting special events and high-visibility engagements. Core services include corporate PCs, printers, and mobile devices; AV/VC ecosystems; and technical support for flagship events, including the Annual and Spring Meetings.
Duties and Accountabilities
Role Overview
The Infrastructure Engineer Analyst provides advanced technical support for virtual, hybrid, and in-person multimedia events across the World Bank Group. The role serves as a trusted technical partner to internal clients, event organizers, interpreters, and other stakeholders by delivering high-quality videoconferencing, streaming, recording, and event support services. The incumbent is expected to exercise sound judgment, communicate clearly and promptly, and maintain a consistently high standard of service for both routine engagements and high-visibility events.
Key Duties and Responsibilities
• Serve as the primary technical point of contact for meeting organizers, coordinating end-to-end event preparation, including connectivity testing, technical dry runs, media playback, and live event execution.
• Provide live streaming and recording support for meetings and events, including the integration of presentation slides, lower-thirds, titles, and stream outputs to designated platforms.
• Capture, process, and deliver media files and recordings following meetings and events, as required.
• Support simultaneous interpretation services by operating platforms, onboarding interpreters, validating language channels, and supporting the streaming or recording of interpreted sessions.
• Troubleshoot and support executive-level meetings, conferences, and special events across live, virtual, and hybrid formats.
• Set up, test, and operate audiovisual and videoconferencing systems, including sound reinforcement systems, displays, projection systems, and room control platforms.
• Respond promptly to client inquiries, monitor conference room systems both remotely and on site, and participate in end-to-end testing and technical verification activities.
• Verify, test, troubleshoot, and monitor virtual connections before and during meetings to ensure service continuity and a high-quality user experience.
• Set up and operate presentation playback and source connectivity, including laptops, desktops, projection systems, and display interfaces, ensuring optimal image quality and correct presentation output.
• Manage playback, streaming, and recording from a variety of audio and video sources in accordance with operational requirements.
• Diagnose system anomalies, apply incident management best practices, and resolve service incidents and technical problems in a timely manner.
• Perform other duties as assigned in support of the team’s operational objectives.

Selection Criteria

• Bachelor’s or
Master’s degree with 2 years of experience or equivalent combination of
education and experience (for example, in the IT field: Bachelor’s Degree with
a minimum of 1 year of related work experience).
• Service-oriented professional with strong technical expertise, operational discipline, and a commitment to delivering reliable, high-quality event and collaboration support in a demanding, fast-paced environment.
• Demonstrated responsiveness, reliability, and accountability in day-to-day operations.
• Ability to provide consistent support to project teams, technical staff, and business stakeholders.
• Commitment to continuous improvement in logistics, deployment, and operational processes.
Key Competencies
• Strong attention to detail and organizational skills.
• Effective vendor coordination, communication, and stakeholder engagement skills.
• Ability to manage multiple priorities and support concurrent initiatives.
• Demonstrated expertise in enterprise videoconferencing and digital collaboration platforms, including Cisco Webex, Zoom, and Microsoft Teams.
• Strong working knowledge of livestreaming solutions and related production platforms, such as IBM Streaming, Kaltura, or equivalent tools.
• Experience supporting remote simultaneous interpretation platforms and live captioning solutions.
• Advanced digital production capabilities, including the creation and management of lower-thirds, titles, and other broadcast-style visual elements.
• Excellent customer service and interpersonal skills, with the ability to remain professional, patient, and solution-oriented under pressure.
• Demonstrated ability to remain calm while addressing urgent technical issues and to exercise sound judgment regarding when to act independently and when to escalate.
• Solid understanding of current videoconferencing industry practices, service standards, and operational procedures.
• Hands-on experience with integrated and ad hoc conference systems, digital audio consoles, streaming workflows, video systems, lighting equipment, computers, and control systems.
• Basic familiarity with computer networks and device connectivity in enterprise environments.
• Strong work ethic, initiative, and commitment to continuous learning in audiovisual, videoconferencing, and live event support disciplines.
• Ability to work effectively in a multicultural, international organization serving clients across multiple regions and time zones.
• Demonstrated ability to work both independently and collaboratively as a reliable member of a service delivery team.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.