Infrastructure Engineering Analyst

Infrastructure Engineering Analyst

Job #: req35991 Organization: World Bank Sector: Information Technology Grade: GE Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 3/31/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context:

Digital Solutions (ITSDS)

The Digital Solutions team delivers modern productivity, collaboration, and endpoint solutions to over 30,000 users. We support Microsoft 365, WebEx, Power Platform, and AI tools like Copilot, Google Gemini, and Grammarly, while engineering, deploying, and supporting Windows Endpoints. We are a collaborative, customer-focused team committed to solving problems with reliable, impactful technology.

Duties and accountabilities:

Role Overview

The Infrastructure Engineering Analyst is a core contributor to the engineering, maintenance, and optimization of virtual infrastructure platforms across hybrid cloud and on-premises environments. The role ensures the secure, stable, and scalable delivery of virtual desktop and application services, compute, storage, and cloud-integrated workloads. The Analyst relies on technical depth in Citrix and cloud-related technologies, drives automation and lifecycle engineering, and enhances infrastructure resilience through standards-based design, proactive performance management, and adherence to WBG ITS governance and security frameworks.

Role Scope & Distinction (Grade Level Summary)

• Engineering-focused role centered on platform design, lifecycle management, and optimization—not limited to routine support.

• Deep expertise in Citrix core infrastructure, MS Azure Virtual Desktop, and Windows 365.

• Support of sustained engineering improvements using telemetry, performance analytics, and user experience feedback.

• Ensures platform governance through IaC templates, engineering standards, baselines, and architectural documentation.

• Translate business and operational requirements into automated, compliant, and optimized technical solutions.

Duties & Responsibilities:

Infrastructure Engineering & Platform Reliability

• Engineer, optimize, and support Citrix Virtual Apps and Desktops environments across on-premises and cloud-hosted platforms, ensuring reliability, scalability, and performance.

• Contribute to engineering improvements for Citrix workloads, including optimization of HDX, profile management (FSLogix), gold images, GPU policies, graphics acceleration, and printing.

• Build, maintain, and version golden images following WBG engineering and security baselines (e.g., CIS), Shared Image Gallery, and pipeline best practices.

• Engineer, maintain, and upgrade Citrix Delivery Controllers, Provisioning Servers (PVS), Cloud Connectors, StoreFront, Director, License Servers, and Workspace app integrations.

• Perform validation, regression testing, change documentation, rollout planning, and post-upgrade monitoring.

Cloud & Virtual Desktop Engineering

• Engineer and administer cloud-based virtual desktop solutions, including Windows 365 Cloud PCs and Azure Virtual Desktop (AVD), integrating with Entra ID, Conditional Access, MFA, and other WBG security controls.

• Manage configuration, lifecycle, policy enforcement, and performance monitoring of Windows 365 cloud devices and AVD workloads.

• Integrate Citrix DaaS with Azure cloud environments, ensuring alignment with WBG’s Cloud Adoption Framework and enterprise security requirements.

• Contribute to engineering initiatives for Azure cloud adoption, including VM performance optimization, cost management, governance compliance, and modernization of virtual infrastructure.

Infrastructure Operations & Security

• Serve as Tier 2/3 engineering escalation for Citrix, Windows, Azure, and cloud-hosted virtual desktop issues, with deep troubleshooting across compute, identity, storage, networking, and application layers.

• Maintain end-to-end vulnerability management for Citrix infrastructure, Azure workloads, and Windows 365 devices—including assessment, prioritization, remediation, compliance tracking, and risk documentation.

• Implement security hardening, patching, firmware updates, and continuous compliance monitoring across Citrix, Azure cloud, and virtual desktop environments.

Service Management, Governance & Business Continuity

• Participate in and support Incident, Problem, and Change Management activities aligned with WBG ITS Service Management and ITIL practices.

• Contribute to annual disaster recovery planning, tests, and runbook updates.

• Contribute to compliance of engineering and operational activities with WBG standards, policies, and governance requirements

SAFe and Agile Ways of Working

• Apply Agile and SAFe principles to support effective service delivery outcomes, including prioritization and flow of work.

Collaborate and Partner Across IT Functions

• Engage with cross-functional teams across ITS, including cloud, security, networking, application owners, and digital workplace teams.

• Participate in Engineering Challenge Review forums to resolve cross-team technical blockers.

• Provide technical guidance and KT sessions to support ITS teams.

Selection Criteria

Required Qualifications:

• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example in IT field: Bachelor’s Degree with min 1 year of related work experience).

Recommended Certifications

• ITIL 4 Foundation

• SAFe Agilist (SA) or SAFe Practitioner (SP)

• AZ-140 - Microsoft Certified Azure Virtual Desktop Specialty

• Citrix Certified Associate – Virtualization (1Y0-204)

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.