INFORMATION SYSTEMS OFFICER, P3

Org. Setting and Reporting

The position is located in the Information Management and Technology Section (IMTS), Programme Support and Management Service (PSMS) of the Office of the High Commissioner for Human Rights (OHCHR). The incumbent reports to the Head of Global IT Services Unit, IMTS, under the overall supervision of the Chief of IMTS. The incumbent is part of the global IT service model, with a focus on supporting the OHCHR Regional Office in Panama and its client offices. In this capacity, the incumbent works in close day-to-day operational coordination with the Head of the Regional Office and designated regional counterparts, while remaining under the reporting line and technical direction of IMTS.

Responsibilities

Within limits of delegated authority and depending on location, the Information Systems Officer may be responsible for the following duties: • Manages projects involving feasibility studies, requirements analysis, implementation, roll-out and support of new, moderately complex systems, IT services, infrastructure upgrades and digital platforms; and/or participates as a member of an IT service team with responsibility for major components of more complex systems. • Develops detailed system and other functional specifications, process documentation, standard operating procedures, implementation plans and user documentation for major systems and assigned ICT services. • Provides specialized advice to users, regional offices and business owners, analyzing users’ requirements and translating these into new IT services, workflows, service improvements or integration requirements; determines systems integration and linkage issues. • Maintains, upgrades or enhances existing user systems, digital platforms and service catalogues; troubleshoots and provides continuing user support, including resolution of difficult problems, advice on the use of new techniques, and monitoring of transactions, service performance and continued effectiveness of assigned systems. • Administers, configures and maintains applications, workflows, service catalogue items, scripts and related system components across interrelated systems and applications; ensures appropriate data security, access controls and compliance with relevant ICT standards. • Organizes and performs unit, integration, regression and user acceptance testing; designs and utilizes test plans; prepares test cases and test data; assists users in acceptance testing, deployment and post-implementation support. • Develops training materials, operating procedures, user manuals, technical SOPs and guidance notes; trains staff and supports adoption of assigned systems, cybersecurity practices and digital tools. • Contributes to disaster recovery, business continuity and operational resilience plans and ensures appropriate documentation, planning and training of those responsible. • Researches, analyzes and evaluates new technologies, cloud platforms, infrastructure solutions and ICT tools and makes recommendations for their deployment where appropriate. • Participates in the preparation of reports, papers and business cases on systems and service-related topics, system requirements, information management, service performance, ticket volumes, asset status and workload distribution. • Facilitates communications between ICT service providers, regional and country presences, UN Secretariat ICT offices and clients to ensure effective client relations, demand management, escalation and service delivery. Serves as coordinator in the development and monitoring of Service Level Agreements (SLAs) between service providers and clients, for either specific IT services or general technology support, including any chargeback mechanisms. • Handles aspects of contract, procurement, vendor and asset administration, including service level agreements with vendors, performance monitoring, statement of work inputs, procurement of ICT equipment and services, inventory records, lifecycle management and chargeback policy for users. • Provides guidance to, and may supervise or coordinate, new/junior staff, National IT Officers, GS ICT staff, consultants, contractors and ICT focal points; contributes to capacity building, mentoring and skill transfer. • Manages daily IT operations for the assigned regional office and supported country presences, including remote support, incident follow-up, escalation to HQ or service providers, and coordination with local OHCHR IT staff. • Maintains and improves local ICT infrastructure and cloud-based services, including network components, Wi-Fi, secure connectivity, VPN access, Microsoft 365, Intune, OneDrive, SharePoint Online and related platforms. • Supports mission travel, field deployments, office relocations and onboarding of new staff by ensuring appropriate ICT equipment, connectivity, access rights and user support arrangements.

Competencies

• PROFESSIONALISM: Knowledge of information technology/information management, particularly in IT service management, systems administration, user support and cybersecurity implementation. Knowledge of several enterprise IT platforms, cloud based platforms and enterprise tools and significant exposure to and demonstrated proficiency in IT operations and systems analysis, including cloud-based services, collaboration platforms, service management systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, to include proficiency in support, configuration and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure, ICT policies, standards and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Able to interpret and present service, system and asset data to support operational decisions and improvements. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Successful completion of relevant certifications or formal training in areas such as IT service management, project management, cloud administration, cybersecurity, network administration, Microsoft 365 administration or data analytics could be an advantage.

Job - Specific Qualification

Not available.

Work Experience

A minimum of five years of progressively responsible experience in planning, IT operations, systems administration, network support, user support, service management or related technical functions is required. Experience providing ICT support to geographically distributed offices or field presences is required. Experience with Microsoft 365, cloud administration, cybersecurity implementation, endpoint/device management, ICT asset management, vendor coordination or service reporting is desirable. Prior experience within the United Nations system or another international organization is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English and Spanish are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages LanguageReadingWritingListeningSpeakingEnglishUN Level IIIUN Level IIIUN Level IIIUN Level IIISpanishUN Level IIIUN Level IIIUN Level IIIUN Level III Assessment Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview. Special Notice For this position, applicants from the following Member States, which are unrepresented or under-represented in the UN Secretariat as of 30 April 2026, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Belize, Brunei Darussalam, China (People's Republic of), Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Grenada, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Liberia, Libya, Liechtenstein, Luxembourg, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Papua New Guinea, Paraguay, Qatar, Saint Vincent and the Grenadines, San Marino, Saint Lucia, Sao Tome and Principe, Saudi Arabia, Singapore, Slovenia, Solomon Islands, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. 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Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.