Information Management Officer

ROLE PURPOSE:

The Information Management (IM) Officer will play a key role in collecting, managing, and analysing data critical to support timely evidence-based decision-making. The IM Officer will work under the direct management and technical supervision of the Monitoring, Evaluation, Accountability, and Learning (MEAL) - Information Management Specialist. Working closely with MEAL Coordinators, field teams and Programe Development and Quality (PDQ) team, the IM Officer ensures consistency, quality, and standardization across all information management processes. The IM Officer will also support the creation and maintenance of data systems, support in development of data collection tools, data visualization as well as data reporting.

Also, IM Officer is responsible for managing, securing, and optimizing the use of data and information across area offices. This role ensures that data is stored effectively, accessible to the appropriate personnel, and maintained in accordance with SCI policies.

The role holder is expected to provide IM support during emergency response situations, rapidly setting up information systems, and managing real-time data collection to aid in decision-making.

CHILD SAFEGUARDING:

Level 3 - the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

SCOPE OF ROLE:

Reports to: MEAL & IM Specialist

Reporting to: N/A

Budget responsibility: N/A

KEY AREAS OF ACCOUNTABILITY:

Data Collection and Management

• Develops and optimizes IM solutions, including dashboards and IM solutions for enhanced data management and reporting.
• Supports IM Specialist in managing the head office’s (HO) digital platforms.
• Supports the integration of basic AI tools to improve information management workflows.
• Translates questionnaires into digital data collection tools using tools such as survey123, KOBO, and CommCare.
• Ensures programme teams are using tested and standardized data collection tools.
• Consolidates the collected data by relevant team members.
• Ensures the accuracy, completeness, and reliability of data received.
• Minimizes data collection, data entry and reporting efforts through introducing digital processes/ automation.
• Creates regular backups of internal databases.

Information Analysis and Reporting

• Creates geographical maps to analyze and visualize project implementation across areas and sites.
• Provides insights and recommendations based on data trends and analysis.
• Works with the MEAL team including other departments to gather, analyse, and interpret data to support decision-making.
• Supports case management team in data management using CPIMS and internal platforms.
• Administers, monitors, and follows-up on data entered on reporting systems.
• Designs, generates, and assists with periodic reports: monthly/quarterly, or as required.

Data Quality Assurance

• Conducts data quality checks and ensures the reliability and cleanliness of the data.
• Develops and supports in producing regular reports on information usage, data quality, and compliance.
• Implements and enforces data protection and confidentiality policies.
• Adheres to SCI policies, guidance and procedures.
• Adheres to SCI's compliance with global data protection requirements.
• Supports MEAL IM Specialist in implementing Data Protection plan for the HO

System Development and Maintenance

• Supports digital transformation initiatives aimed at improving information management efficiency.
• Handles database specific tasks such as creating queries, procedures, and functions to support application development.
• Develops, supports, maintains and strengthens Information Management systems, data usage, and general digitalization capabilities.
• Supports IM planning and activities and supports IM capacity building.
• Supports operation team on IM related needs.

General

• Complies with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

QUALIFICATIONS

• University Degree in Information Management Technology, Information Systems Management, Computer Science, Data Science, GIS, Statistics, or a related field.
• Written and spoken fluency in English and Arabic.

EXPERIENCE AND SKILLS

Essential

• Minimum 2-4 years of experience working in designing information management systems or database management, and analytic with computer skills, including advanced MS Office (Word, Excel, Outlook, PowerPoint, Access, PowerApps), Power BI are required. Mapping experience is required (GIS).
• Experience in programming such as Android Mobile App, Power BI, API, Survey 123, collector APP, KOBO and CommCare.
• Good verbal and written skills in Arabic and English
• Skills in designing and implementing information management frameworks
• Strong interpersonal and organizational skills, and ability to work under pressure
• Proven analytical and problem-solving skills
• Previous experience in IM, data analysis and coordination
• Demonstrated understanding of emergency response activities
• Ability to work in challenging and complex environments.
• Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches.

Desirable

• Previous experience in IM, data analysis and coordination
• Demonstrated understanding of emergency response activities
• Ability to work in challenging and complex environments.
• Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches.
• Familiarity with emerging technologies, including generative AI tools, and ability to apply them to streamline IM tasks

ADDITIONAL JOB RESPONSIBILITIES:

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

EQUAL OPPORTUNITIES:

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

CHILD SAFEGUARDING:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

FRAUD PREVENTION:

The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.

SAFEGUARDING OUR STAFF:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.

HEALTH AND SAFETY:

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.