IDM and Delivery – Lead Business Analyst

DEADLINE FOR APPLICATIONS

13 July 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
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WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: IDM and Delivery – Lead Business Analyst

TYPE OF CONTRACT: CST II

UNIT/DIVISION: Delivery Assurance Service (DAS), Supply Chain & Delivery

DUTY STATION (City, Country): Rome, Italy

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

WFP delivers food, cash and voucher assistance to people in need around the world. It is a corporate priority to increase the level of assurance for food delivery in WFP’s country operations and to record the expense recognition of food once it is distributed to households. This involves the rollout of digital Identity Management (IDM) solutions for in-kind programme management. HQ SCD and TEC teams are responsible for ensuring that corporate IDM solutions meet corporate standards and are responsive to field-level business needs.

SCD is seeking an experienced and qualified Lead Business Analyst to support the continued development and delivery of business services and adoption of corporate IDM solutions. The Business Analyst will be responsible for providing direct support to Country Offices to design business processes, implement assurance controls and standard operating procedures related to IDM & Delivery including registration, verification, distributions to people, assistance instrument management and transfer reconciliation. The analyst will perform country office assessments and business process mapping to identify current gaps and needs and prioritize the development of features in corporate solutions. This includes meeting with key stakeholders to gather, document and prioritise business requirements which will then be discussed with TEC focal points as part of development sprints. As part of service offering to COs, the analyst will ensure overall excellent service provision, end-user, and client satisfaction to COs and the people we assist.

ACCOUNTABILITIES/RESPONSIBILITIES:

Lead the elaboration, validation and documentation of high-level business requirements, functional and non-functional specifications and designs of business processes related to registration, verification, assistance instrument tracking and enrolments, assistance distribution and reconciliation following a Human-Centered Design (HCD) approach. Lead the development, packaging and scale up of IDM & Delivery global services, including defining the service deliverables and the model for financial cost-recovery. Provide advice and support to Country Offices related to standard operating procedures, best practices and available tools and services to increase overall assurance for all modalities and ensure their coherence with policies, user needs and operational workflows. Actively engage with Country Offices and regional counterparts in the design and setup of digital roadmaps for operational systems for IDM delivery. Lead assessments of corporate capabilities and field practices related to IDM delivery processes such as registration, verification, and transfer reconciliation, analysing gaps and proposing improvement actions for corporate solutions. Independently develop IDM guidance, Standard Operating Procedures (SOPs) and assurance controls to support the rollout of Global Assurance for in-kind and cash operations. Coordinate with WFP TEC Division, Programme Monitoring and Reporting, IDM Norms and Standards teams and other relevant Supply Chain units to ensure that corporate systems perform the business capabilities needed.

Guide the prioritisation of new features, product roadmaps and change requests for corporate systems based on field needs, corporate standards and best practices. Agree on deliverables (formalized as Service Agreements) and lead the delivery of IDM & Delivery services. Perform root-cause analysis of structural CO issues related to IDM, delivery and reconciliation and propose new long-term approaches and innovations for running the business. Where needed, deploy on mission to provide field support and deliver trainings.

DELIVERABLES AT THE END OF THE CONTRACT:

Demonstrated proficiency in drafting business requirements and designs of business processes for IDM & Delivery, in coordination with key stakeholders. Coordinated with COs in the design and setup of key business processes and digital roadmaps for operational systems. Led CO assessments to implement best practices, assurance controls and enhance operating procedures to increase overall assurance for all modalities. Led the scale up and expansion of IDM & Delivery services globally. Oversee corporate systems integrations and testing. Led the planning and facilitating of pilots of digital systems. Deployed on mission, if required.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

University Degree in International Development Studies, Economics, Computer Systems Engineering, Business Administration, or related field.

Experience:

5 years or more of relevant progressive work experience in humanitarian or private sector. WFP or other humanitarian field experience, including expertise in setting up IDM delivery processes in diverse field contexts is required. Proven experience in Agile development methodologies and collaborating with technical teams to deliver field solutions. Deep knowledge of the IDM ecosystem including SCOPE, PIT and SRA.

Knowledge & Skills:

Microsoft Office, Tableau, AzureDevOps, general knowledge of database technologies and product management methodologies and tools.

Languages:

Fluency (level C) in English required, with an intermediate knowledge of another official UN language (Arabic, French, Chinese Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.