ICLA Technical Assistant Bangladesh Cox's Bazar Teknaf

In Bangladesh, NRC responds to the needs of Rohingya refugees residing in camps in Cox's Bazar, as well as vulnerable host communities affected by the protracted humanitarian situation. The response operates in a complex environment characterised by high population density, limited access to basic services, legal and administrative barriers, and ongoing protection risks for displaced populations.

The Information, Counselling and Legal Assistance (ICLA) programme is a core competency within NRC Bangladesh, focusing on supporting refugees and host communities to access their rights through legal information, counselling, legal assistance, collaborative dispute resolution, and support related to housing, land and property (HLP) rights, civil documentation, and access to essential services. The ICLA programme in Cox's Bazar is an established component of NRC's response, implemented through static and mobile service delivery modalities, including helpdesks, hubs and legal clinics, with a strong emphasis on case management, community engagement, and safe and inclusive programming.

The ICLA Technical Assistant will support effective ICLA service delivery in line with ICLA SOPs, with a focus on case management support, field implementation, community engagement, documentation and reporting. Legal information, counselling, legal assistance, referrals, including HLP-related services and CDR will be supported as part of the overall case management and service delivery process, under the guidance of the Team Leader, Coordinator and Project Manager, while ensuring confidentiality, informed consent, data protection and do-no-harm principles.

Responsibilities

• Support the delivery of ICLA case management services in line with ICLA SOPs, including legal information, legal counselling, legal assistance, referrals, follow-up and documentation.
• Support field-level implementation of ICLA activities, including outreach, information sessions, helpdesk, hub and mobile legal clinic services.
• Contribute to the identification, documentation and reporting of legal, HLP, civil documentation, protection and access-related concerns affecting refugees and host communities.
• Support Collaborative Dispute Resolution and community engagement activities, including coordination with community structures and relevant stakeholders.
• Maintain accurate case files, activity records, referral documentation, trackers and other programme documents as required.
• Support data collection, verification, reporting and information management processes to ensure timely and accurate programme reporting.
• Support coordination and referral follow-up with NRC teams, service providers, community representatives and relevant camp-level stakeholders.
• Ensure confidentiality, informed consent, data protection, safe referral, accountability and do-no-harm principles are applied throughout ICLA service delivery.
• Support the proper use, documentation and management of IEC materials, activity materials and field-level records in line with NRC procedures.

Qualifications

Competencies:

Professional competencies:

Context/ Specific skills, knowledge and experience:

• LL. B from a recognised university; enrolment as an Advocate will be an advantage. A degree in a related field (e.g. social sciences, human rights, development studies) will also be considered.
• Good understanding of refugee protection, legal identity-civil documentation, HLP rights, access to justice, ADR (alternative dispute resolution) and SIP (safe and inclusive programming).
• Knowledge of relevant Bangladesh legal, policy and administrative frameworks affecting refugees and host communities.
• Digital literacy, with confident use of Microsoft Office (including Excel), Kobo Toolbox, and digital case management platforms for case documentation, data collection and reporting.
• At least 01 year of professional experience working with displaced refugees, vulnerable or host communities; prior involvement in the Rohingya response will be an advantage
• Oral proficiency in Chittagonian/Rohingya dialect will be an advantage.

Behavioural competencies:

• Planning and delivering results
• Communicating with impact and respect
• Working with people
• Handling insecure environments
• Analyzing
• Managing resources to optimize results
• Empowering and building trust

What we offer:

• Duty Station: Teknaf, Cox’s Bazar.
• Contract duration: 12 months
• Number of positions: 02
• Travel: 60% in Cox’s Bazar District.
• Grade 04 in NRC’s Salary Scale monthly Gross Salary is 60,249 BDT, with accompanying terms and conditions. NRC offers an excellent compensation and benefits package. Group Insurance for staff and dependents, 24/7 Psychosocial assistant. Two festival bonuses, End service benefit, Contributory provident fund, maternity allowance, Nursery/Childcare allowance, various types of leaves (Annual, casual, maternity, paternity, etc.)
• NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Important information about the application process

• Internal candidates: - log in with your official NRC email address or click on Opportunity Marketplace.
• This position is open to Bangladeshi Nationals only.
• When creating your profile, include your full name as per your passport/NID.
• Apply by completing all the system-required fields of your experience, employment history, and education in your application.
• Ensure to attach your latest CV.
• Submit your application and CV in English.
• Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. NRC is dedicated to building a diverse and inclusive workplace, so if you’re excited about this role and you meet most, but not all the requirements, we encourage you to apply anyway.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.
• We welcome applications from qualified and interested candidates, particularly local candidates for the job location. Qualified female candidates are encouraged to apply. Candidates are encouraged to apply early as applications may be screened prior to the vacancy deadline.
• Incomplete application will not be considered.
• Unsolicited applications not related to this specific job advertisement will not be considered.

Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

NRC works in Cox’s Bazar in response to the Rohingya crisis, and in areas such as Sylhet in the north-east addressing the impacts of climate change. Alongside partners, our integrated operations include shelter and water, hygiene and sanitation (WASH), responding to weather-related emergencies, ensuring education continuity through in-person and digital learning, and scaling up information counselling for refugees and host Bangladeshis, reaching over 150,000 people per year. Our approach to humanitarian action focuses on principled aid delivery and promotes the agency and dignity of impacted populations.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• Do demanding and professional work, often in challenging contexts.
• Join a work culture that empowers every employee to share ideas and take responsibility.
• Be part of a welcoming and assistance community committed to human dignity.

Learn more about NRC here

Organization context

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH