Job Summary:
You will help coordinate and support the execution of the Ghana Country Office HR strategy and operational plans from the Tamale Office in support of high-quality programs serving the poor and vulnerable. You will provide responsive, high-quality HR services to staff and managers, with emphasis on field-office support, recruitment coordination, onboarding/orientation, staff development, performance management, employee relations, compensation and benefits administration, policies, staff care, and employee administration.
Roles and Key Responsibilities:
- Provide support to the HR Manager in the day-to-day delivery of HR programs and services for the Ghana Country Office, with particular focus on timely HR support to staff and managers based in Tamale and related field locations.
- Help coordinate and support HR processes, activities, and service delivery to ensure they meet latest agency, donor, and Ghana labor law requirements and standards and reflect best practices.
- Assess HR service needs and provide quality process support and practical advice to Tamale-based managers and staff on routine staff management responsibilities.
- Collect and organize input on HR processes and policies and participate in the review and update of systems, manuals, guidelines, and tools relevant to Ghana Country Office operations.
- Support professional development needs assessment and help coordinate relevant learning, orientation, and staff engagement activities for CRS staff and partners, including staff based in Tamale and supported field locations.
- Maintain record keeping through personnel files and/or HRIS/Insight in line with CRS, donor, and Ghana labor law requirements. As needed, support analytical reports on HR-related data, metrics, and trends to support decision-making, workforce planning, audit readiness, and HR service improvement.
Required Languages - English required. Proficiency in one or more local languages spoken in northern Ghana is an advantage.
Travel - Must be willing and able to travel up to 20% within Ghana, including travel to Accra and supported field locations as required.
Knowledge, Skills and Abilities
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
- Strong relationship management abilities. Ability to relate to people at all levels internally and externally, including managers and staff across Accra, Tamale, and supported field locations.
- Strong customer service ethic and abilities
- Very good planning, coordinating, and organizing skills
- Able to maintain confidential information
- Proactive, resourceful, solutions-oriented and results-oriented
- Excellent communication and interpersonal skills
Preferred Qualifications
- Experience with an international or local NGO and good knowledge of HR best practices, preferably in a field-office or multi-location operating context.
- HR certification or relevant HR professional courses preferred.
Supervisory Responsibilities: None
Key Working Relationships:
Internal: CP’s Leadership Team, Senior Management Team, Staff, RTA HR (where appropriate), Project Leads,
External: Local Authorities, NGOs HR Leads, Local Legal Counsel, HR Service Providers, Partners, Consultants.
Qualifications
Basic Qualifications
- Bachelor’s degree in human resources management, business administration or related discipline required.
- Minimum of five years’ work experience in HR, preferably with an International or local NGO, with at least three of these years overseeing an HR function and strong knowledge of HR best practices and standards.
- Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices. Good understanding of Ghana labor law is required.
Agency Competencies (for all CRS Staff):
- Personal Accountability – Consistently takes responsibility for one’s own actions.
- Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust - Shows consistency between words and actions.
- Collaborates with Others – Works effectively in intercultural and diverse teams.
- Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies:
- Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.
What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.
Organization context
General Requirements
CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements. All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.
