Work for the IMF. Work for the World.
The Human Resources Department (HRD) of the International Monetary Fund (IMF) is inviting applications to build a competitive pool of ready-to-hire Human Resources Analyst(s) for the HR Operations Division. Applications will be accepted on a rolling basis for anticipated one-year contractual vacancies. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, subject to satisfactory performance, budget availability, and continued business need.
Position Summary
Under the general supervision of the Division Chief, Deputy Division Chief, Section Chief, and/or designated supervisors, the selected candidate(s) will provide operational and administrative support across a broad range of human resources operations functions. Depending on business needs, candidates may be assigned to the HROPS Service Delivery Section, Allowances Administration or Talent Operations.
Responsibilities include administering HR policies and programs in accordance with established procedures and documented precedents; delivering HR services within defined service standards and performance targets; providing high-quality customer service and support to employees and candidates; administering HR transactions and allowance payments; conducting audits and reconciliations; coordinating recruitment activities, and candidate engagement; resolving routine issues and escalating complex matters as needed; maintaining accurate records and data; identifying opportunities for process improvements; contributing to the development of procedures and guidance materials; leveraging HR technologies and AI-enabled tools to enhance efficiency and service delivery; and supporting knowledge transfer through the training of back-up and temporary staff. The successful candidate is expected to exercise sound judgment, discretion, and professionalism in handling sensitive and confidential matters.
Typical Duties and Responsibilities
Employee Services and Benefits Administration
- Process selected HR transactions accurately and within established service standards and timelines.
- Provide responsive, empathetic, and high-quality customer support to employees, registered dependents, retirees, and other stakeholders.
- Review, triage, and resolve HR inquiries and transactions received through the HR self-service portal, email, phone, chat, or in-person channels.
- Maintain customer satisfaction and service delivery performance targets.
- Interpret and apply relevant HR policies, General Administrative Orders (GAOs), Staff Handbook provisions, and operational procedures.
- Safeguard and maintain the integrity and accuracy of employee records and data to support reliable benefits administration and transaction processing.
- Perform financial transactions and coordinate recurring allowances and one-time payments in collaboration with payroll.
- Perform audits, reconciliations, and quality control reviews of benefits, allowances, and HR transactions.
- Observe policy and process controls to support accurate administration and disbursement of allowances and to mitigate operational, financial, and reputational risks.
- Maintain and update procedures, self-help guides, knowledge articles, and other HR service content made available to employees.
- Identify documentation gaps and contribute to the development and maintenance of standard operating procedures.
- Use HR systems and AI-enabled productivity tools, where appropriate and responsibly, to streamline intake, organize information, draft routine materials, support quality checks, and improve consistency in service delivery, subject to applicable confidentiality, data protection, and review requirements.
- Recommend practical improvements to HR policies, work practices, procedures, and systems when justified by service delivery needs or operational risk.
- Support HR service presentations, training, and knowledge transfer activities for colleagues, back-ups, and temporary replacement assistants.
- Perform other duties as assigned.
Recruitment Operations
- Administer operational processes across the recruitment lifecycle and support recruitment services provided to client departments, internal candidates, and external applicants.
- Conduct recruitment-related eligibility reviews and support recruitment officers in assessing candidate eligibility, appointment requirements, and recruitment policy compliance.
- Provide guidance and assistance to recruitment officers on salary determinations, including the application of relevant compensation policies, practices, and procedures.
- Prepare, draft, and coordinate offer letters and other recruitment-related documentation, ensuring accuracy, consistency, and compliance with IMF standards.
- Respond to standard policy and procedure inquiries from client departments and candidates, including inquiries related to terms of appointment, benefits, and recruitment processes.
- Liaise with the Talent/other COEs and other relevant stakeholders, facilitate knowledge transfer within HR Operations, and provide guidance to departmental HR teams on inquiries. Escalate issues as needed.
- Coordinate and prepare necessary information for recruitment processes. Draft relevant communications in accordance with IMF standards. Monitor the workflow of document submissions, maintain all relevant records, and ensure that decisions are communicated to stakeholders in a timely manner.
- Identify process improvements, provide recommendations, and draft revisions to procedures and guidelines related to assigned programs. Perform quality control reviews to ensure efficient and effective operations.
- Maintain and update data related to recruitment activities and programs. Support the COE with reporting, analysis, and other analytical work as required.
- Ensure that recruitment-related information on HRD's website is regularly reviewed and updated.
- Contribute to projects, initiatives, and continuous improvement efforts as needed.
Qualifications
- A combination of training and experience equivalent to completion of secondary education, supplemented by a minimum of four years of relevant experience, is required.
- Two years of experience in human resources is highly desirable.
- A bachelor’s degree in human resources, business administration, accounting or a related field is preferred.
- Experience in customer service, HR benefits administration, recruitment operations, talent acquisition support, accounting, payroll is highly desirable.
- Experience coordinating recruitment activities, candidate communications, interview scheduling is highly desirable.
- Experience using HR systems, case management tools, collaboration platforms, Microsoft Office applications, and/or AI-enabled productivity tools is desirable.
Required Skills and Competencies
- Strong service orientation, with demonstrated initiative, tact, and professionalism in working with employees, candidates, managers, retirees, and other stakeholders at all levels.
- Exceptional customer service and empathetic listening skills.
- Excellent oral and written communication skills, including the ability to draft clear, accurate, and audience-appropriate communications.
- Strong organizational skills, with the ability to respond quickly to varied and competing priorities and adapt to changing client needs or deadlines.
- High attention to detail and awareness of fiduciary responsibilities and operational risks associated with high-value benefits, payments, confidential data, and recruitment decisions.
- Sound judgment, discretion, and integrity in handling sensitive and confidential information.
- Strong problem-solving skills, with the ability to identify issues, propose practical solutions, and escalate complex matters appropriately.
- Ability to work efficiently under pressure with minimum supervision, both independently and as part of a team.
- Collaborative work style and willingness to support knowledge transfer, cross-training, and team continuity.
- Curiosity and adaptability in learning new tools, processes, and ways of working.
- Demonstrated interest in using technology and AI-enabled tools to improve efficiency, quality, and consistency in HR operations.
- Ability to identify routine, repetitive, or documentation-heavy processes that may benefit from streamlining, automation, templates, knowledge articles, or improved workflows.
Only candidates who are currently residing in the Washington DC metro area will be considered.
This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent's performance, budget availability, and continuous business need.
Department:
HRDOPSD Human Resources Department HR Operations HR Service Delivery and Quality Assurance
Hiring For:
A04, A05, A06
The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.
