JOB SUMMARY:
CARE recognizes that fraud and corruption are key risk management areas for the organization and leads to harmful effects on employees, the organization, society, and threaten our vision. CARE has a zero tolerance policy on fraud or corruption by staff or related third parties, including its agents, consultants, vendors, partners, or counterparts.
The Senior Manager, Investigations & Counter Fraud is primarily responsible for supporting the delivery of counter-fraud strategy, building a team of quality and competent fraud investigators, providing oversight on country office investigators, and supporting the fraud mitigation activities at CARE. The position oversees the timely and effective management of fraud and corruption allegations. S/he ensures timely and effective investigation, mitigation and response to allegations of fraud, illegal acts, improprieties, complaints, and conflicts of interest and provides management with reports, insights and recommendations based on application of advanced data analysis and up-to-date knowledge of industry best practices on fraud detection, prevention, and mitigation. The position reports works with global cross-functional teams to enhance counter-fraud controls and promote anti-fraud culture across the organization.
This position reports functionally to the Director of Internal Audit and Counter Fraud, who reports to the Chief Financial and Operations Officer as the executive sponsor of the counter-fraud activities at CARE. The Senior Manager acts as a business partner, working closely with the Fraud Committee, including the Global Controller, Legal Department, the Regional Management Units, Country Offices, and Awards Management Solutions, supporting the Director of Internal Audit and Counter Fraud in fraud risk management and counter fraud strategy development, delivery and measurement.
This position may also provide direct supervisory responsibility over Fraud Investigators, Regional Investigators, CO Training Investigators and Auditors performing investigation. S/he is responsible for managing domestic and overseas investigation, and monitoring implementation of counter-fraud activities and recommendation to address the risks as noted in the investigation reports.
RESPONSIBILITIES:
Support the development and execution of counter-fraud strategy, oversee and manage
- Direct the allocation of fraud investigation resources and determine the investigation approach and methodology needed to conclude the case, whether the allegations have actually occurred or likely to have occurred.
- Lead the formation of investigation team and ensure that the members comprise of personnel with necessary expertise relevant to the allegations. The composition of the team may include personnel from internal audit, finance, human resource, donor compliance, security, legal and/or external experts. Establishing communication and escalation protocols on a need-to-know basis.
- Provide adequate supervision on investigations and ensure that investigation procedures are sufficient, and the conclusions are made objectively, thoroughly, and timely. Investigation conclusions must be independently verifiable and supported by facts set for thin the investigative report.
- Update standard operating procedures(SOP) for fraud investigation in accordance with applicable standards, as guide to investigators on consistent and quality execution of investigations. Ensure that proper investigation reports are prepared after each investigation, strictly following the confidentiality protocols and suggested templates provided for in the SOP.
Formulate fraud risk management strategies, and enhance and implement fraud mitigation
- Responsible for supporting the Director in driving the risk management strategy related to counter fraud and corruption across the CARE country office, regional and headquarter operations.
- Oversee, monitor, and analyze fraud and corruption trends and engage with cross-functional teams to identify and address the gaps and weaknesses in internal controls that led to fraud. Co-develop with relevant cross-functional teams the fraud mitigation activities and enhancement of anti-fraud controls to reduce fraud risk at the organization.
- Manage and continuously improve the processes for maintaining, tracking, managing,and closing incidents. Develop and monitor fraud management metric. Support the Director in the preparation of regular reports to the Audit &Risk Management Committee, the Chief Finance Officer, the Fraud Committee, and others as necessary.
- Facilitate the timely reporting and escalation of incidents to appropriate levels of management, monitor the timely notification to donors and CARE member partners of reported incidents.
- Improve and promote compliance with the CARE’S Fraud Policy, including anti-corruption, anti-bribery, and conflict of interest policies. Ensure that these policies and effectively communicated to all employees.
Build and manage relationships within and outside the department
- As part of Internal Audit’s Senior Management Team, recommend changes and perform tasks aimed at continuously improving functions methodology and processes.
- Lead and manage projects aimed at improving effectiveness and increasing value of the department.
- Promote positive work environment and foster camaraderie within the team.
- Promote positive image for the Department. Be aware of how actions impact interaction with people outside of the Department.
- Network among HQ departments, regional management unit, shared service center, country offices, and employees to gain understanding of operations, processes, systems, etc.
- Participate in organizational activities that promote networking, representation of the department, and improvement of operations.
- Respond to queries from customers or help identify appropriate person/stores pond to customers' queries.
- Working closely with Audit Manager and Director, conduct risk, controls, and compliance training for customers and develop related training materials, as assigned
Provide ongoing leadership, supervision, support and guidance to Regional Investigators
- Guide staff in developing and coordinating and/or facilitating resources for staff to accomplish their annual IOPs.
- Train, mentor, or coach staff in performing their job responsibilities and continuously improving their skills and technical expertise.
- Complete all performance management activities including performance planning, monitoring, and appraisals (90-day,6-month,andannual).
- Recommend or initiate personnel actions such as merit increases and other salary adjustments, promotions, transfers, terminations, and disciplinary actions including performance improvement plans.
- Write or revise position descriptions.
- Manage the hiring process for Regional Investigator, Senior Audit or and Staff Investigator/Auditors position, within put from others.
