JOB SUMMARY:
CARE works around the globe to save lives, defeat poverty, and achieve social justice, seeking a world of hope and equality where all people live with dignity and security. The Learning and Development Specialist owns the operations, administration, and delivery of CARE USA's learning, leadership development, and onboarding programs, and implements selected programs end to end. The role manages the day-to-day operation of CARE Academy, CARE's learning management system, along with L&D content and vendor administration, and facilitates learning experiences in person and virtually. The role contributes technical expertise to the learning strategy set by the Senior Manager and Senior Director. By keeping L&D programs effective and well-run, the role helps CARE develop its people and strengthen performance. The position reports to the Senior Manager, Talent Management and Culture.
RESPONSIBILITIES:
Staff learning and development program management
- Manage all aspects of learning and development programming, including curriculum updates, learning material production, communication plans, assessments such as 360 feedback, and the logistics of in-person and virtual workshops.
- Gather input from managers and staff, along with assessment data, to identify learning needs, and translate those needs into program priorities and content
- Contribute technical expertise to the design of learning and leadership development initiatives for staff at all levels, in line with CARE USA People and Culture strategies.
- Facilitate and deliver learning and development content in person and virtually.
- Evaluate the effectiveness of learning programs using participant feedback, completion and learning data, and follow-up measures, and recommend improvements.
- Manage L&D vendor contracts, procurement, and payments
- Liaise with program support teams to align on the creation and delivery of global compliance trainings and annual refresher programs.
Management and maintenance of the LMS and professional development catalogue
- Act as the owner of CARE's learning management system, CARE Academy, working in close partnership with the HR Service Center on maintenance.
- Improve CARE Academy programs and the Professional Development Catalogue to create positive, impactful learning experiences and to build learning paths and programs as needed.
- Track key learning metrics and generate learning analytics to inform decision making.
- Collaborate with the HR Service Center on process improvements, primarily in workflow, system enhancements, and utilization.
- Collaborate with CARE Academy liaisons, HR Business Partners, and other stakeholders to ensure consistency, share best practices, and drive usage.
Onboarding development, maintenance, and support
- Support the development of onboarding programs and orientation materials for staff on CARE USA payroll.
- Lead the adoption and ongoing maintenance of onboarding materials for CARE USA payroll staff.
- Support collaboration with International Programs and Operations to develop and drive adoption of onboarding programs and orientation materials globally, as needed.
- Provide guidance to managers, on request, on onboarding best practices.
