Head of Support Haiti

All NRC employees are expected to work in accordance with the organization’s values. To be dedicated, innovative, inclusive and accountable are attitudes and beliefs that shall guide our actions and relationships. NRC has a commitment to safety and wellbeing and together we build a positive working culture to feel valued, empowered, supported, safe and have a sense of belonging. NRC does not tolerate employees exploiting or abusing people and has zero tolerance to inaction.

What we are looking for

The Norwegian Refugee Council (NRC) is seeking a highly qualified, resilient, and dynamic professional to take up the role of Head of Support for Haiti. The purpose of the role is to ensure that all support functions are providing high quality and efficient support programme implementation in Haiti. The position plays a significant role in organizational structure and implementation of NRC Support Systems and Procedures.

What you will do

• Line management responsibilities for directly reporting staff. This includes:
  • Performance management process; setting clear goals aligned to country strategy and priorities, and to follow up and support staff’s achievement.
  • Responsible for key processes as workforce planning, recruitment, staff induction and development and ensure Duty of Care for own staff
• To be responsible for bolstering the support unit (Finance, Logistics, Human Resources, ICT, Risk and Compliance) and develop relevant training including coaching of newly support to ensure they meet NRC’s standards. Also contribute to the induction of new staff with a role in the processes
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
• Create collaborative and supportive working relationships between support and programme teams in all offices, ensuring respectful communication and timely responses.
• Together with the Country Director and Finance Manager, ensure timely and accurate periodical financial reporting to the Regional Team.
• Ensure an strategic role and involvement of support functions in the elaboration of the NRC Haiti Country Strategy and annual Plan of Action.

Please download the detailed job description to learn more about the position.

What you will bring

• Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context
• Experience from working in complex and volatile contexts.
• Proven experience in allocation of resources and costs expertise
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English and French, both written and verbal
• Knowledge of the context in Haiti
• Experience with start-up and emergency response.
• Solid knowledge of Logistic and procurement, HR and finance routines in a humanitarian context.
• Excellent communication skills.
• Excellent problem-solving skills.
• Ability to work under pressure, independently and with limited supervision.
• Flexible and able to deal with sudden changes.

What we offer

• Duty station: Port-au-Prince, Haiti
• Contract: fixed national contract signed with ECSI, or international contract 12 months (renewable subject to funding and performance)
• Travel: 30% to areas of intervention
• Salary/benefits: grade 11 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email aela.recruitment@nrc.no with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We contribute to the development of policy aiming to protect the rights of the displaced and we call for increased humanitarian funding and engagement on processes that will generate structural changes in protection and assistance in the region.

The crisis in Haiti, marked by widespread insecurity, socio political instability, recurring natural disasters, and economic deterioration, is placing millions of people in extreme vulnerability. The expansion of organised criminal groups and their clashes with the police, self-defence groups, and multinational forces have worsened insecurity, causing massive and repeated displacement. In January 2026, IOM estimated the number of internally displaced persons at 1.45 million.

NRC is committed to expanding its presence in Haiti, particularly in hard-to-reach areas, while exploring opportunities to further strengthen its interventions. To support this ambition, NRC is seeking a Head of Programme to lead on strategic development, ensure program quality, and oversee technical compliance across its operations in Haiti.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC

Organization context

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH